Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31752 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 20, 2020 — Rated 10 out of 10 by N.G. Zerorez Salt Lake City
What do you like about our products and services?

My carpet always looks great after being cleaned and stays looking great!!

Report a concern   November 19, 2020 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Brigham did a great job on my carpets yesterday. I love how they look and feel now they are clean.

Report a concern   November 19, 2020 — Rated 8 out of 10 by K.L. Zerorez Salt Lake City
What could we do to improve?

I think you have too high of a minimum charge for Utah county residents!

Report a concern   November 19, 2020 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

We were treated very nice, he was very efficient and polite. It was a nice experience.

Report a concern   November 19, 2020 — Rated 10 out of 10 by A.F. Zerorez Salt Lake City
What do you like about our products and services?

Prompt. Clean. Polite. Fast. Professional. Proficient.

Report a concern   November 19, 2020 — Rated 10 out of 10 by C.W. Zerorez Salt Lake City
What do you like about our products and services?

Everyone is so kind and helpful. I am not pressured into paying for more than I wanted to.

Report a concern   November 19, 2020 — Rated 10 out of 10 by Julie VanderToolen Zerorez Salt Lake City
What do you like about our products and services?

Great service, great quality. Got stains out we have had for years! Our carpets look amazing. And Fernando was so kind and made sure we were happy with the quality before he left. Thank you so much!

Report a concern   November 19, 2020 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Crew was very professional and helpful. Explained to me about the pet issues. I would not hesitate to use again.

Report a concern   November 19, 2020 — Rated 10 out of 10 by Sherrie Fillmore Zerorez Salt Lake City
What do you like about our products and services?

My floors look super clean! Also, the person who cleaned my carpets was friendly and professional. Will definitely use Zerorez again!

Report a concern   November 19, 2020 — Rated 10 out of 10 by Ben Adams Zerorez Salt Lake City
What do you like about our products and services?

Service was quick and we're very impressed with the results. Technician was very professional and friendly.

Report a concern   November 19, 2020 — Rated 10 out of 10 by D.V.S. Zerorez Salt Lake City
What do you like about our products and services?

Great service. Thanks.

Report a concern   November 19, 2020 — Rated 10 out of 10 by Keith Tolman Zerorez Salt Lake City
What do you like about our products and services?

Job well done

Report a concern   November 19, 2020 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

Ben did a great job! He was fast and efficient. The carpets look amazing. Thank you Zeroez.

Report a concern   November 19, 2020 — Rated 10 out of 10 by G.M. Zerorez Salt Lake City
What do you like about our products and services?

Ben did a great job very friendly

Report a concern   November 19, 2020 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Garrett did an amazing job!! Our carpet had taken quite a beating the last 8 months with covid orders/mandates requiring our family of 7 to be home so much. But Zero Rez came to the rescue and our carpet cleaned up very nicely. No sign of covid wear and tear was left thanks to Garrett’s hard work!

Report a concern   November 18, 2020 — Rated 4 out of 10 by C.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We have been very satisfied with ZeroRez in the past. This service was like dealing with a completely different company. The first available appointment was several weeks out, the technician was late to an already late appointment. Our VIP/MVP pricing was not honored, had to call in and speak with a manager. And the cleaning quality was not up to par (very rushed).

Report a concern   November 18, 2020 — Rated 10 out of 10 by Danielle Young Zerorez Salt Lake City
What do you like about our products and services?

Efficient and thorough cleaning!

Report a concern   November 18, 2020 — Rated 0 out of 10 by J.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My carpet bowed up in the center. It took until the next day for it to dry and go back down. I have had issues in the past with carpet bowing and needing to be re-stretched. I am hoping that this carpet will not need this in the future.

Report a concern   November 17, 2020 — Rated 10 out of 10 by T.G. Zerorez Salt Lake City
What do you like about our products and services?

Good quality. The technician that cleaned our carpets was great!

Report a concern   November 17, 2020 — Rated 10 out of 10 by S.C. Zerorez Salt Lake City
What do you like about our products and services?

Carpenter looks and feels like new.

Report a concern   November 17, 2020 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, thorough cleaning of my furniture and carpet. Thank you.

Report a concern   November 17, 2020 — Rated 10 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

It was easy to schedule and navigate. Although the price quoting wasn’t accurate, I figured out the cost based on previous carpet cleanings. I Don’t mind three treatment up well during the appointment but a lot of less financially capable people would be able to afford the product of the quote included the cost potential.

Report a concern   November 16, 2020 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

They always work hard to make everyting look really good

Report a concern   November 16, 2020 — Rated 2 out of 10 by J.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I feel like I got a very rushed, sub-par job because the technician was so tired by the end of the day. The water was literally dripping off my couch and cushions. Dirty spots left on carpet with no discussion about them, I’ve talked to Mitch. Maybe I’ll let you try to redeem yourself in a couple of years. I’m sorry.

Report a concern   November 16, 2020 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Very professional. Wore his mask the entire time. Couch looks brand new!

Report a concern   November 16, 2020 — Rated 10 out of 10 by R.F. Zerorez Salt Lake City
What do you like about our products and services?

Efficient service in a timely manner. Technician cordial and competent.

Report a concern   November 16, 2020 — Rated 10 out of 10 by A.K. Zerorez Salt Lake City
What do you like about our products and services?

Great tech and great results

Report a concern   November 16, 2020 — Rated 10 out of 10 by M.P. Zerorez Salt Lake City
What do you like about our products and services?

They came back three times to solve the problem. They went above & beyond to satisfy me! Many Thanks!!!

Report a concern   November 15, 2020 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

very friendly and professional also it was not a very long process

Report a concern   November 15, 2020 — Rated 4 out of 10 by S.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I got the protectant on my carpet a couple years ago and I thought that would take care of dirt stains. It didn’t. I came home after having the carpets cleaned to the dirt stains at my entrances. I don’t know if there is a better solution?


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