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31754 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent Service! Fernando was on time and our carpets look wonderful! He went the extra mile on a couple of severe stains........he got them out! Thank you!
Very professional and my carpets are very clean.
The was no lasting odor. Our technician, Ben, was friendly and professional. He knowledgeably explained all of your products and pricing. He was quick and efficient. Our carpets look great.
Great people good price and clean carpets. Liked the online booking this time.
Around the edges of the carpet doesn’t look clean and when he was spraying it first he didn’t spray where I had the tv on the table to move it make sure he gives the customer a chance to move everything before he put s it away
I love that the cleaning is non-toxic. With a house of little kids that is really important to me.
We only use Zerorez! Great service and quality every time
Fast quick dry
Quick friendly professional service
The carpet didn’t look clean after, the high traffic areas they were still noticeable and my carpet is just 2 years old I even paid for the micro seal. I won’t recommend it. I really had high expectations from zerores
The technician that cleaned our home was thoughtful and thorough. He deserves recognition!
The carpet took longer to dry than I thought it would
Great product and it does a great job on the carpets!
Great work, good job
The fellow who came did not introduce himself and barely spoke at all. I pointed out a few spots that needed attention and that was most of the conversation. He gave me the $ amount after measuring the rooms. I thought I was expected to pay then so my husband sent the payment as the fellow was cleaning. On the payment, the question was asked--yes or no--if we had been told about protectorant. Since the fellow had just started working, we mistakenly assumed he would be, of course, asking this question to us. So we marked YES, but the fellow NEVER asked us about protectorant.
It took a LONG time for the carpets to dry and we found some spots that had not stood out before in one room and on the stairs. It would have been nice for the fellow to say something to us. Also the cleaned rooms do not smell very fresh at all--there is kind of a dank order.
Well, that is our feedback--was not very good this time around. Not satisfied.
Your product appears to be very effective with fairly quick dry times and the carpet feels unadulterated afterwards.
The stain removal wasn't as good as I had hoped. There are shadows of the stains. For the $100 extra charged I expected better.
So prompt, efficient, thorough. I loved the workers... so pleasant and respectful. Drew was the greatest!
all good
Carpet dries quickly, no smell. It's quick nad customer service is great!
Jacob and Brigham were friendly and efficient from the start, answering my many questions along the way. The carpets were cleaner than after any other company I have used. I was very impressed.
Service was on time and well done.
Great work
He was very helpful and did a good job!
The guys were great and so was there job.
Hunter was great. The results are great. Everything Doug Wright has said about you is right on.
Service was great
You have been a great company to work with.
Your technician was very nice and fast and did a great job
The workers came right on time, they were very friendly and did a great job. I think Zerorez is the best.
Safety conscious, on time, fast, perfect!