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based on 31753 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Austin was very polite and explained the carpet cleaning procedure. It seemed he did a very good job.
Name removed
We had several pieces of upholstered furniture cleaned. Great job and everything now looks and smells MUCH cleaner! The technician was super helpful and very careful regarding COVID precautions, which we appreciated. It was easy to schedule an appointment and the office staff were all friendly and polite and let us know exactly what everything would cost. We were kept very up to date about when the tech would be arriving and he was right on time! We are more than pleased with our experience with your company!
More conscientious of where the hose is going behind you instead of solely focused on the sucker.
Excellent every time
Looks like brand new carpet and the technician was very knowledgeable and very professional
I like that no chemicals are used snd that the carpets dry so fast!
Be more up front with pricing and information to customers.
The reason I chose the number eight to rate the service of zerorez is because at the end of the cleaning, the service agent asked if we would like to make a tip. Of course we did because it is difficult to refuse under the circumstances. If this is a policy of zeros I believe it is offensive. Plumbers, electricians, window installers, doctors, accountants and lawyers do not ask for a tip for their services. I don’t know of any service providers that do request a tip. We were very pleased with the cleaning and the way the carpet looked after the job was completed. However, if a friend asked me for a reference for carpet cleaning, I would tell him about my experience with zerorez and warn them of the tipping policy. Also, I do not like the bait and switch practice. We responded to the advertisement for three rooms with the fourth one free. We needed three rooms and a hallway clean. When I called to place the order I was not able to get three rooms cleaned with the hallway as a fourth room for the $99 package. I learned that there is a size limitation to the rooms. I ended up paying $134 plus a tip. The advertising for the $99 package is misleading or incomplete.
The process stays clean and the technician this time was excellent!
I have always been happy with the service but I was drawn to Zerorez because they don’t use harsh chemicals. Things feel clean, not soapy.
Could get an appointment within a couple of days.
It made the carpet look good.
Nice technician.
Everything dries so quickly!
We clean the carpets in all our rentals with Zerorez. Our carpets last longer.
Timeframe.
Very efficient
The technician explained all the steps of the cleaning process to me
Thank you for coming back and making it right.
Very pleased with the cleaning job. The young man was very friendly, professional and took time needed to clean soiled spots.
Ease in getting an appointment.
On the day of my service I was kept apprised of the schedule for my carpet service.
The service young man asked good questions, was thorough with and fast.
Technician did a great job cleaning the carpets. He wore a mask and asked us to check
his work after each room. He did a great job on the stairs. We will use Zerorez again.
Thank you
It’s easy to schedule and the technicians were quick and thorough
We were very pleased with the way our carpets look after Zerorez shampooed them. Your technician was very professional, yet personable. Yes, I would recommend Zerorez to friends and neighbors.
He was very friendly and was willing to accommodate some addition rooms that we didn't know about before hand. Carpets look great, was surprised that he was able to remove all of the stains.
I had my carpet in my four rooms upstairs cleaned, and we have two older dogs. The technician did a good job with the two areas where there were trouble spots in our offices, but the carpet in our living room and master bedroom was streaked and just doesn't look clean. I called to ask them to come back and clean the living room, which they did, but it still looks streaked and dirty.
I don't think calling them out for a third try would yield different results.
I am disappointed because the very first time I used your company to clean my floors, you did a fantastic job. I had never seen my carpets look so good! But the last two times, the quality of service has gone down, and this time, even when you have "redone" the living room, it still looks terrible.
Just not happy.
Efficiency, detailed cleaning and carpets not too soaked afterwards.
Pricing good too.....
very good job, fast very well done and very nice, too.
Your technicians are always pleasant and trying to please the customer. We have used your services for many, many years. We are always satisfied. Now if we could find a way for no dirt to come into our house, we'd not be able to use your services, but that doesn't seem to be an option, so we'll keep calling you! !
My carpet looks amazing after 20 years of zerorez.
Very conscientious and careful. Did a great job.
I got the protectant on my carpet a couple years ago and I thought that would take care of dirt stains. It didn’t. I came home after having the carpets cleaned to the dirt stains at my entrances. I don’t know if there is a better solution?