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based on 33965 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I really like the technician who comes to our houses. He is very personable and listens to my concerns and then works very hard to address the problems in my carpet. He is very professional and knows what he is doing, so he is also quick and efficient in cleaning. I love zerorez.
he was fast and efficient, very courteous and did a good job
My carpet looks great, and I feel like it will stay that way longer since you don't leave any foam in the carpet. It also dried very quickly which is great for a busy family.
Actually, everything went well, and the gentleman was very nice. I am a bit disappointed with a few areas that didn't seem to get a thorough cleaning. There were some spots in my family room that were still "sticky" and dark, as if they had not been cleaned at all, and my middle room carpet upstairs--I am not sure how well it was cleaned. Could be my imagination, though.
I am also awaiting the "coupon" for the hotel stay that was a part of the radio offer. The serviceman did not have it with him.
There were some spots that did not come out. The technician went over them a couple times but didn't use any spot treatment. I paid $314 and still have stains. Not happy!
The technician was helpful, curteous, and knowledgeable. The carpets looked very clean when he finished.
Great service
I was a little shocked how expensive it was to clean a couch and loveseat.
the tech gave me a 45 minute notice that he was on his way unlike most people that call 5-10 in advance, it was much appreciated. my only complaint is 4 days after my service was done the price dropped to 59.00 for first time customers i payed 79.00.
The additional add ons are expensive and I don't like "deceptive" advertising using coupons to lure customers in and then having add ons being so expensive.
My carpets still look great. However, your office personnel is really a mess. They didn't have me on the schedule even though they had called after Chris set it up with me to confirm the appointment. Then they sent Chris out giving him the wrong information. And then I got a confirmation email from you saying I had an appointment today. And now I get this survey. I was also promised a carpet broom from the visit Zeroez visit that never showed up. Chris had one on his truck that he gave me. Sounds to me that you are lacking on organization in the office. Evenso, I am so impressed with what the carpet cleaning has done that I will still recommend you. And I do appreciate Chris (I'm pretty sure his name is Chris.) He certainly made a difference in how things ended up with the office.
Good communication and follow through, no chemicals
The Technician was very knowledgable about carpets, extremely professional manners, and we were happy with your service our carpet looks better than it has in years.
Carpet looked great! Like new! When I needed a touch up for a rough spot, you honored your guarantee.
No residue in carpet. Care taken not to bang up walls, etc. Booties on the carpet cleaner. Process explained well.
The young man who performed our service was a true professional, and gentleman, service was excellant and product he performed was great nice touch. we will use you again I think his name was Kenyan who works the west jordan area.
(1) Your technician backed up his truck into my house and damaged brick exterior adjacent to my garage.
(2) Your technicians destroyed my weather stripping under my nice wooden door.
The carpet cleaning looks adequate; however, the damage to my house overrides anything you did good with my carpets.
Professional, courteous, and prompt.
Lower costs just a little.
Did a very good job.
Carpets get really clean - stains are out - dries quickly, and no crunchy carpet
Prompt, fast worker, answered all questions
professionalism, and how everything was explained, and the booties on the shoes.
I liked how friendly and courteous the technician was. He shared some experience and knowledge with me so I will be able to help keep my carpets cleaner. He was fast and professional and made my carpet look so much better. I like knowing that Zerorex doesn't leave residue so that it won't collect dirt later.
The tech was very rude. He kept telling me how disgusting my carpets were and that no matter what he did unless I paid a fortune to clean them, he could not guarantee any of his work. So the price you get when you call to order the service has NO GUARANTEES. He seemed only interested in selling me more service and not giving me satisfactory service for what I could afford. I would not use this company again.
My carpet feels like brand new again. I will never use a different company on my carpet.
that the carpets look as good as they do
The service was very good. We are happy with the results but it was very expensive compared to other carpet cleaning companies
The technician worked quickly and thoroughly. I appreciate the Zerorez approach to carpet cleaning - a chemical-free and a truck-mounted cleaning system are essential to me!
Pricing is always an issue.