- Phone: 801-288-9376
- Visit Website
based on 33393 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
While the cleaning was fine your "protectant" leaves something to be desired. I was told that liquids would bead up making it easier to clean up. I just tested 5 areas and all failed to bead. The water just soaked in like nothing was there. For this I paid $100.00!
We are amazed! Our carpets are in incredible and our dining room chairs look like brand new!
Do a better job of removing spots from carpet at the first appointment.
Our carpets and stairs look great and we had some pretty tough oil-based stains on light colored carpet. It really does look almost new, just like they advertised. It will be interesting to see how long they keep looking nice or if the stains reemerge like the last time we cleaned our carpet with a rented machine.
I did not like the first guy that you sent, did a very poor job and he came off quite testy when I questioned him about a few things. Tried to tell me how to fill out the opinion questionnaire. But I was way impressed the way that your company was willing to make it up to me. The other guys you sent did a wonderful job and the one with the name tag Manny was very well mannered and I liked his disposition. I would not think twice about recommending you to all of my friends and family. I have done 35 years in the retail customer service industry and I really like the way you guys do business. My carpets are almost 20 years old and they look almost new after you sent workers that used your equipment correctly and weren't afraid to work hard. Thank you again Zerorez!!!
Zerorez cleaned my carpet (which is over 15 years old}the last two times, and never have I had the carpet stay nice for as long as it does with your system. Professional, polite, clean cut representatives are a bit of fresh air too!
You were very quick to respond to our needs. The technician was wonderful and very informative. Our problem was resolved. Thanks so much!
We were happy with how the carpets were cleaned.
MADE SURE WE WERE SATISFIED. CHUCK WENT THE EXTRA MILE TO MEET OUR NEEDS.
An hour late to our house. We payed extra to get an enzyme treatment for dog odor from the last residents of the house, and it didn't make much of a difference, the odor is still very strong in a couple of the rooms.
clean cut, shoe cover wearing, ID wearing technician
carpet is CLEAN no residue
I'm extremely happy!
Excellent service, polite! My home did not smell like chemicals.
Your products leave my carpets amaZingly clean with no soap residue.
My carpets were done very quickly and look and feel so clean. You can tell there is no residue because there aren't any strong perfume scents left behind. I will definitely be using zerorez again.
We had our service last week and we were very disappointed. The carpets are just as they were before, and we do not have that "just cleaned" look or feel or smell. We have nice, newer carpet (just installed last year) but there was no improvement and areas that still were dirty and even smelly. We wished that we had not spent the money for a cleaning that ended up very sub-par.
We would not recommend Zerorez at this point to anyone.
I love my carpet, you really make them look like new. Also, I had the youg tech clean and seal my tile. that device works magic with the grout. And a special thanks to the tech, he was on time, explained you services, did the work in an efficent manner, was good to answer questions and he was nice to my dogs. He deserves brownie points. Thanks again.
I was disappointed when I went downstairs and moved the sofa to discover the carpet had not been cleaned there. I removed almost everything from every room making this a slam dunk super-fast ultra-easy cleaning job. I have one sofa. When we moved the sofa to a different room it was really devastating to find the carpet hadn't been touched. Where the cleaning was done, the job was fabulous. Bot I've never had a carpet cleaner not move the sofa pieces. I want to love Zerorez--the concept is terrific, but I need to count on you to be thorough. Isn't that fair?
Simply summarized: It works! Carpets get clean and stay clean!
I loved the fact that everything is natural and clean. Also, our technician was polite, helpful, and informative. I would request Charles West, again. Our home feels so clean and fresh! Thank you Zerorez!
I like how soon you are able to move furniture back into a room.
Nice and friendly service techs. The cleaning system really deep cleaned our dirty carptes.Appreciated the work being done after business hours so we did not interrup our business.
You do excellent work. Thx.............se
Friendly. On time. Very clean! Reasonable price!
Chemical free gets every thing really clean.
great service - on time, my furniture looked brand new - the individual that came was extremely knowlegeable about care of fabrics. I would have them come back when I need further cleaning.
Superior results. Friendly service.
Our technician seemed genuinely interested in making sure our carpets were as clean as they could be. I never felt rushed or as if he were just wanting to get on to the next appointment. He educated me about each step and only offered those additional services that he really felt I needed. Never thought I'd be so happy about having my carpets cleaned!
I like the clean water and no soap on my carpet.
Clemente responded promptly and did an excellent job. He was very helpful and accommodating. I like the fact that there is no residue left behind.
We liked the other services offered like vent and grout cleaning.