Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33396 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 26, 2011 — Rated 9 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Good quality

Report a concern   September 26, 2011 — Rated 10 out of 10 by J.C.B. Zerorez Salt Lake City
What do you like about our products and services?

quick and thorough

Report a concern   September 26, 2011 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Actually your guy showed up 1 1/2 hours late. I was not very happy about that! He gave mea free spot cleaning kit. He was very nice and I really liked the job he did on my carpet. It was dry in just a few hours, as he promised. Yes, I'll use you again!

Report a concern   September 26, 2011 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

I understand there are no chemicals and soaps in this carpet cleaning process. Naturally there would be no residue like in other commercial carpet cleaners.

Report a concern   September 26, 2011 — Rated 9 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

I like the no residue in my carpet.

Report a concern   September 26, 2011 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

I thought the technician was great. I am 7 months pregnant and he helped me move the furniture around. He worked hard and fast!
I had my van cleaned and I thought there was no way those mats would come clean but all the spots came out. I love that there is no residue....

Report a concern   September 26, 2011 — Rated 5 out of 10 by K.W. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

the smell from the pet oder came back in a week, it smelled really good, and then it came back.

Report a concern   September 26, 2011 — Rated 10 out of 10 by L.V. Zerorez Salt Lake City
What do you like about our products and services?

Clemente was very thorough and took the time to explain everything. Our carpets, chairs and couch look wonderful.

Report a concern   September 26, 2011 — Rated 10 out of 10 by K.T. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was very courteous and professional. I love the how "green" the system is not using harsh chemicals or soap. My carpet felt fresh and soft afterwards.

Report a concern   September 26, 2011 — Rated 10 out of 10 by D.D. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look like new again!!!

Report a concern   September 25, 2011 — Rated 8 out of 10 by P.C. Zerorez Salt Lake City
What could we do to improve?

Nothing! Zerorez was great!

Report a concern   September 25, 2011 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly and thorough associate; explained everything as he went along (Charles West). He was excellent. Our carpets have not been this clean from any other company; thank you :)

Report a concern   September 24, 2011 — Rated 9 out of 10 by S.D. Zerorez Salt Lake City
What do you like about our products and services?

The carpets turned out nice, and there was no perfume smell. The driver came on time and got the job done without wasting any time.

Report a concern   September 24, 2011 — Rated 5 out of 10 by L.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I didn't mind that parts of my carpet had to be recleaned for stains in the carpet pad that came up to the carpet. Looking at the carpet after it dried, I don't think the recleaning was successful. It could be that the carpet gets so wet, it causes more of the stains to surface. I was left with some cleaner and will apply it to those spots.

I do question of the carpet should be so wet that it takes 2-3 days to dry in an area that gets a lot of heat from the sun, as well as the outdoor temperature being high.

My technician, Charles, was very careful and conscientious about his work.

If you are interested in following up on my attempts to remove the stains, let me know.

Name removed

Report a concern   September 23, 2011 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

The way you clean is the best! And your service men are wonderful! Go Mitchell!

I already have neighbors interested in doing their carpets since my carpets were done so well.

Report a concern   September 23, 2011 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

We had Zerorez clean our carpets at our previous residence and our carpets stayed clean. My mother had her carpet cleaned once by Stanley Steamer and felt like shortly after it was cleaned it became dirty again. So this time we told her we would pay to have her carpets cleaned by Zerorez because we knew they would stay clean.

Report a concern   September 23, 2011 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

I like that you don't leave soapy residue or harsh chemicals on my floors!!

Report a concern   September 23, 2011 — Rated 9 out of 10 by M.A. Zerorez Salt Lake City
What do you like about our products and services?

It was fast and very well done

Report a concern   September 23, 2011 — Rated 8 out of 10 by K.B. Zerorez Salt Lake City
What could we do to improve?

All the spots I pointed out weren't treated for removal. Let me know possible costs for additional services at time of making apt. ie pet stains additional square footage, coupon usage

Report a concern   September 23, 2011 — Rated 10 out of 10 by B.D. Zerorez Salt Lake City
What do you like about our products and services?

It cleans the carpet very well and stays clean longer.

Report a concern   September 23, 2011 — Rated 9 out of 10 by G.G. Zerorez Salt Lake City
What do you like about our products and services?

The service is great, you need to work on scheduling so as not to waste your clients time and then lying about it.

Report a concern   September 22, 2011 — Rated 9 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

The carpet is clean.

Report a concern   September 22, 2011 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

My carpet is clean!

Report a concern   September 22, 2011 — Rated 8 out of 10 by H.S. Zerorez Salt Lake City
What could we do to improve?

Was a little surprised when I was told if there are pet stains they would show up after treatment or smell bad unless I used the pet treatment. Hate the surprise added expense. What other choice do you have than to add the pet treatment if my house will stink?

Report a concern   September 22, 2011 — Rated 8 out of 10 by D.M. Zerorez Salt Lake City
What could we do to improve?

Cost

Report a concern   September 22, 2011 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

Soft Carpets and finally really really really clean. Friendly and knowledgeable staff.

Report a concern   September 22, 2011 — Rated 7 out of 10 by S.C. Zerorez Salt Lake City
What could we do to improve?

Be better on your time commitments

Report a concern   September 21, 2011 — Rated 10 out of 10 by B.J.J. Zerorez Salt Lake City
What do you like about our products and services?

I use no one but Zerorez and have done for years. I have recommended them to SEVERAL family members and friends and continue to do so.

Report a concern   September 21, 2011 — Rated 9 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

ease of schedule

Report a concern   September 21, 2011 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

The product worked really well. Our carpets look great. The technicians were friendly and professional.


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