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based on 33398 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Safe for my small children and easy on the carpet. Works really well. Got out stains that I didn't think would ever come out!
I have never been so impressed by the service and the great job they did on my carpet. I usually pay alot more to have them cleaned, but I payed half of what i usually do and my carpets have never been so clean. And they dried alot quicker! which is awesome!
seems to be cleaner than other steam companies
Your guys rock(They were on time and helped move a sofa)and the carpets dry fast.
I especially like how my floors don't feel so flooded afterwards. The dirt cleaned up so well too.
There's no annoying smellafterwards and my carpets are truly the cleanest they've ever been!
It was very friendly customer service. The carpet looks great and I will definitely call you again if I need it. Great job over all!!! Thank you!
Fast. Efficient. On time. Friendly. Carpets look fantastic! No residue! (gotta love NPS...we use it at my work)
The service explained how it works and how you guys do things differently I love how its safe for my little dog and 16 month child, charles was very friendly and answered all my questions and he knew what he was talking about. If every technician is like charles west I would definitly reccomend zerorez to all my family and friends
I was very pleased with the work. My carpets looked and smelled great. I will definitely recommend you to my family and friends. THANK YOU.
No chemicals were used. This is great because of a person who is sensitive to them and also prone to allergies. I was amazed that heavy traffic areas and spots could be removed by this process.
Our carpets look great. The young man who cleaned our carpet was courteous, answered my questions, and did a great job cleaning the carpet.
Having two experiences to compare to one another, with the second being somewhat better than the first, I still feel that Zerorez exagerates it's actual capability. I was also surprised to hear that each technician is a little different in the way they clean. For example, some pre-treat the entire area as standard practice, and some don't. I would have thought that a cleaning company would have policies that remained constant, no matter the technician. The other thing that was very unprofessional was the office. I was called the day of to see if I could move my appt. up by a few hours. I was able to move up some, but not as much as was asked. The secretary said she would get back to me with my new appt. time. I never heard from her and assumed that I was to keep my original appt. time. The technicians showed up at the earlier time frame and said that they hadn't been contacted as to my unavailability by the secretary. I again told them when the earliest time would be, and they called the office back as they left. I again did not get any kind of communication from the office and the technicians showed up again a little while later saying that they had talked with her and she told them she would contact us, which never happened. The only compliment I can give is to say that all the technicians were friendly and courteous, and that it was easy to set up appts. After having such glowing reviews, I expected MUCH better...very disappointed.
Cleanliness, call ahead for scheduling, courtesy.
Personal and quick
I can't believe my carpet actually came clean. It is really old and was so disgusting, but I thought I would try zerorez to see if it might help the carpet last a bit longer. I was shocked! We have had professional cleaning companies come and try before with very little success. There is always a soapy smell, where with zerorez there wasn't any smell, just clean! I couldn't be happier with the job! I loved the fact no harsh chemicals were used and no residue was left.
We needed several fans for the first 12-18 hrs. It would have been nice to have several to help with the drying time. Other then that. We will be back. We are very happy with the results of our carpet cleaning.
I have been working with zerorez to fix an issue with my cleaning. I was told that a tech was coming to evaluate the situation to see if I would be getting a partial refund on my service. It was been a few weeks and I haven't heard from anyone at zerorez.
Our technician Isaias was wonderful. being that we have a one week old baby girl in our home I really liked that there was no chemicals involved. Everything was explained very well to us and all of our questions were answered. I will use Zerorez again in the future and have already spoken with to a couple others about how much we liked the job that was well done.
how wonderful and clean my carpets came and fell i have already been telling friends and family. and mitchel was so helpful and a great guy thanks so much zeroez Name removed
You were on time and did a great job. I had some very difficult spots on the carpets and they came out!!
Every time I have you clean my carpets they look like new.
My carpets dry very quickly. Easily by the end of the day.
Technicians are very polite
This was the first time that I utilized Zerorez. So far I am happy with the results. The service technicians were professional and explained all cleaning services.
So far it has looked nice and clean and I am happy with the results.
Very helpful and understanding and the customer service it top notch
Very impressed with Manny's enthusiasm about his company. Did a great job explaining how the system worked and what was being put into the carpet.
It was great! My very dirty carpet is now clean. Just wish they could have made the worn go away.
The technician was very friendly, helpful, and went right to work. The carpets seem to be very clean, and the dry time was faster than I thought it would be.
My carpets get clean and stay clean longer. The techs are nice, they work quickly and efficiently and the carpet dries fast. I know when I use Zero Rez that it will be a job well done.
I was afraid my carpets would never look new again. Zerorez brought them back to life! I am very impressed with your service and will be sharing my excitement with friends and family.