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31752 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean spots better
Mitch did a great job and was very knowledgeable about my carpet and my chair cushions. I really appreciated the wonderful job he did. With the little more expensive protectant, my carpets look better than they have for a long time. Making an appointment over the internet was really easy and the company kept me apprised of when they would get to my house. Thank you.
Easy scheduling. Great customer service from the phone reps to the service technician.
I had my carpets cleaned by Zerorez, Saturday November 28th. They do such a great job, it always looks so nice when they finish~! The tech(Ryan) came early and was very efficient, and went right to work, prespotting my carpet. Then went to work cleaning the carpets. He answered my questions, and went over a spot I asked him too. He was fast, and careful as he cleaned his way out of my house. I would give Ryan a "10" if I we're on a point schedule~!! Thanks so much Zerorez~! See you next time~!!!
J Murdock
Better online scheduler and estimator. If you want 1 room done with the top of the line pet treatment that is over $100, it won’t let you schedule it though.
The technician who came out was very professional and quick at his work.
We have always appreciated the work Zerorez has done for us and if we did have a need, they were quick to respond and fix whatever we needed. Their work is fabulous and we use them every time!
Good product and service for value
Use of water, and great technicians.
On time, efficient, knowledgeable, and polite. The carpets and couch look great.
The effectiveness of the pet treatments is one of things I like the best
The way the carpet looks new again
Good job! Thank-you.
I appriciate the calls from the company to inform me when the cleaning person would arrive. He was so thorough and very pleasant, he did a beautiful job. I wouldn't hesitate to recommend zerorez in fact I plan to have them come again some day.
The carpets are well cleaned and the staff is pleasant and efficient.
Excellent customer service, always kept customer notified as to when technician would arrive,
technician clean-courteous-efficient, took special care not to damage interior of house, price was very competitive. Would recommend service to others.
super clean and drys fast
Technician was great and courteous. He did a fantastic job!
Conrad was great! He was very helpful. It is so nice to walk on clean floors. The carpet is soft and no residue. The holidays will be great with a clean house.
My husband noticed one room was not as expected and your tech stayed and re-did the room to greater satisfaction. Thanks!
The technician was very professional and did a great job. The carpet dried quickly.
Carpets look great! Our technician was the best! On time. Thorough.
Friendly service
Came fast. worked fast, did a thorough job, not too expensive
The services vary wildly from tech to tech. This tech was one of the most thorough but very expensive. I told him to look at my previous charges (I get my carpets cleaned all the time). He charged twice as much for the same service. I'm just not sure it is worth the crazy cost.
My carpet stays cleaner longer with zero Rez than any other company I’ve used
The service technician was on time. He went about his work and did a thorough job. When he finished, the carpets looked like new! Like the advertisements state, no residue is left behind and the carpets dry soft and clean.
The gentleman was good and kind, very professional. He did a good job cleaning the carpet.
I appreciated that our representative explained his procedures and costs clearly. He was professional, thorough and careful with my walls and things. Excellent job.
They are SO knowledgeable about their products and, more importantly, about how tile and carpet respond to various treatments, etc. The after treatment result is GORGEOUS! Absolutely will use Zerorez again, thank you!!