Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33414 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 22, 2012 — Rated 10 out of 10 by M.F. Zerorez Salt Lake City
What do you like about our products and services?

My carpet wasn't soaked afterword and it didn't go fuzzy like some carpet machines will do. Zerorez also cleaned our couch and took the time to check the cleaning instructions beforehand to make sure they used the proper cleaning method. It looks fabulous, and smells just like new. I also appreciated the online scheduling and the follow up phone calls to confirm the appointment. Well done!

Report a concern   February 22, 2012 — Rated 10 out of 10 by M.A. Zerorez Salt Lake City
What do you like about our products and services?

No stiffness in the carpet after cleaning.

Report a concern   February 22, 2012 — Rated 8 out of 10 by T.W. Zerorez Salt Lake City
What could we do to improve?

I don't know you did a good job.

Report a concern   February 22, 2012 — Rated 8 out of 10 by J.J. Zerorez Salt Lake City
What could we do to improve?

Price. It was pretty spendy but it looks great.

Report a concern   February 22, 2012 — Rated 10 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

that it leave zero rez, like the name says

Report a concern   February 22, 2012 — Rated 10 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

I have listened for years from Grant, Amanda and Doug Wright on KSL about how Zerorez was the best thing for carpets. I felt the claims made were true because they just made sense. I had some pretty bad stains in my carpets and felt like they would never come clean. I decided to give it a try because for the great price I didn't think I had anything to lose. Your technician feared that the carpets might not come clean as well but gave it his best shot. I was very happy to see that the carpets came very clean and I wished I had not waited for so long to get my carpets cleaned. I actually tore out and threw away some other carpet and now I wish I had not done so. Had I just had the faith to try your service years ago I could have saved myself a grundle of money. I will be using your service in my 2008 Ford Taurus and other services as needed. I am certainly a new life long customer.

Report a concern   February 22, 2012 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact the carpet dries quickly and look great.

Report a concern   February 22, 2012 — Rated 10 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

The service was excellent!! The technician was very professional and kind.

Report a concern   February 21, 2012 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

Do a good job

Report a concern   February 21, 2012 — Rated 10 out of 10 by D.W. Zerorez Salt Lake City
What do you like about our products and services?

I could see the dirt coming off the carpet! It was truly amazing. Daniel was great, not pushy, he just talked to us and let us know what he could do. He even went back over several areas that I asked him to and he didn't complain. He is a great employee.

Report a concern   February 21, 2012 — Rated 10 out of 10 by N.D. Zerorez Salt Lake City
What do you like about our products and services?

Your service tech was knowledgable and very
efficient. I would have him back in my home to
do my lower level. My carpet look like new!
Thank you for such a wonderful product.
First name removed Day

Report a concern   February 21, 2012 — Rated 9 out of 10 by N.S. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet is always cleaner than with any other carpet cleaner

Report a concern   February 21, 2012 — Rated 9 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

I was very happy that the products didn't have any chemical and fumes. The carpet felt like it did when I first bought it. The young man was very friendly and helpful.

Report a concern   February 20, 2012 — Rated 10 out of 10 by M.B.N. Zerorez Salt Lake City
What do you like about our products and services?

Knowledgeable service people, quick, and it looks and smells good.

Report a concern   February 20, 2012 — Rated 10 out of 10 by J.R. Zerorez Salt Lake City
What do you like about our products and services?

I like that it doesn't leave residue. I like the hot water. I have used zerorez sevderal times and overall really like it.

Report a concern   February 20, 2012 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

perfect -- nice job-- not soapy

Report a concern   February 20, 2012 — Rated 10 out of 10 by D.T. Zerorez Salt Lake City
What do you like about our products and services?

Prompt, knowlagable tech's, Fast, efficient cleaning system that seems to do a better then average job. our carpets look great and dried quickly.
Thanks

Report a concern   February 20, 2012 — Rated 10 out of 10 by J.M. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very efficent, answered all of my questions, very accomodating about the time frame that I was able to have clean my carpets.

Report a concern   February 20, 2012 — Rated 9 out of 10 by K.G. Zerorez Salt Lake City
What do you like about our products and services?

calls before arrival.

Report a concern   February 20, 2012 — Rated 10 out of 10 by W.C. Zerorez Salt Lake City
What do you like about our products and services?

My carpets seemed to be dry much quicker than other methods, there was no funny "after smell" that you get with so many other companies. The others try to mask it with all their deodorizers and such but it just smells funky. My husband came home to say "wow the house doesn't smell." That is the biggest thing we noticed. The carpets always look clean afterwards, no matter who does it, but the carpet felt softer and still looked amazingly clean with the zerorez method. I am interested to see if an old spot (that always returns fairly quickly after the carpets are cleaned) comes back, or if your amazing water took it up for good...thats the last and one of the most important to me because once a spot comes back it just dosen't look or feel clean anymore. Here is hoping!!! But great job Zerorez you have a new customer in me.

Report a concern   February 20, 2012 — Rated 10 out of 10 by T.R. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks clean even after a few days have past. Most other carpet cleaners I have had, the carpet looks dirty after a few hours.

Report a concern   February 20, 2012 — Rated 9 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

The young man that came to our house was wonderful and I feel bad I didn't catch his name. He was polite and professional and did an excellent job. My carpets look great. This was my first time using Zerorez (thanks to the $59 special), and I will be paying attention to see how long it takes for old stains to show up, or if they do. Hopefully we can make our carpet last a little longer.

Report a concern   February 19, 2012 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

They help me to keep the enviroment in my home healthier for my family!

Report a concern   February 19, 2012 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

My micro fiber sofa and loveseat look almost new. Would highly recommend David Palacio's work to anyone. He is a hard worker.

Report a concern   February 19, 2012 — Rated 8 out of 10 by J.A.J.P. Zerorez Salt Lake City
What could we do to improve?

Spot cleaning was not satisfactory around air returns. We still have dark carpet in those areas. ;-(

Report a concern   February 19, 2012 — Rated 10 out of 10 by H.A. Zerorez Salt Lake City
What do you like about our products and services?

I loved how quick the service was, and how nice and soft our carpet was when it had dryed. I was a little disappointed in the cost. I ended up having the "treatment" done because we have 2 dogs. It ended up moving my original cost of $105. to $245. that was a lot of money! Wish I felt it had been a little more fair.

Report a concern   February 18, 2012 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

I've had other carpet cleaners try to remove dirt from high traffic areas and none have been able to. Zerorez did a beautiful job, my carpets look new, and they were professional and polite. Thanks for great looking carpet and a great experience.

Report a concern   February 18, 2012 — Rated 5 out of 10 by L.D. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Well, some of the spots were gone intially, but have since come back into view. What can I do?

Report a concern   February 18, 2012 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

Your tech was awesome and let my 5 yr old and 3 yr old sons follow him around and help. Also the carpet was so clean after, I will definitely use you guys again.

Report a concern   February 17, 2012 — Rated 7 out of 10 by P.B. Zerorez Salt Lake City
What could we do to improve?

Stick to the schedule...people take time off work, reschedule appointments, etc to be here when you say you will be here. Don't change at the last minute. Also, the cleaners should be given enough time to finish the job or have it scheduled over more than one day. By the time the guys finished here, the last 3 hours of work was very poor and in fact, I have called to have them come back.

I have also asked for a copy of all the guarentees that I have been told are there for the carpet, the tile, and the granite. Could I possible get a copy of those??


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