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based on 34274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician cleaned more than I expected in the walkways in my bedroom and just cleaned around laundry baskets on the floor, instead of asking me to move them. Now I have a line down the middle of my floor with dirty carpets on one side and clean on the other. I don't think I should have been charged an extra $20 for that.
Friendly staff. Great job cleaning up my carpets.
Easy to book, carpet looks amazing, courteous technician who took the time to explain quite a bit about the carpet.
MY CARPETS WERE NOT CLEAN TO MY SATISFACTION. THERE WERE YELLOW SPOTS. CALL YOUR TECHNICIAN THE NEXT DAY AND TOLD THAT MY CARPETS WERE VERY OLD. I'VE ASKED HIM TO STOP BY THE HOUSE AND LOOK AT THE SPOTS AND NEVER CALL ME BACK. I'M VERY BUSY PERSON WORK NIGHT SHIFTS AND HAVE NOT CALL U=YOUR OFFICE TO COMPLAIN YET.
On time. Helpful friendly employee. No odor. Service was the price that was quoted.
Very pleased with everything. The tec. was very pleasent.
I like that your prices are not too expensive and the carpet seems cleaner.
Knowledgable employees
very helpful and careful
Your employees are polite and work very hard and do a great job. Thank you.
It was fast and done well.
Professional technicians, great results and not too pushy trying to upsell
The spots are gone. The process is effective.
Had a great experience. Our Rep was wry friendly and really took the time to work on making my carpets look and feel great. Will definitely use again!
Fast service, they did a great job.
My carpets look fantastic! The customer service was great.
prompt and efficient service
the carpet looks great
The employee who did the application and the way the carpets and furniture looked.
works and great people
We had 4 stains on our carpet. They can still be seen. This was more expensive than the last people we had clean the carpet but the last people did better. The advertising we heard made it sound like this was better so we tried it even though it was more expensive. Also, every time we turned around, the guy cleaning the carpet was trying to sell us another service (spot cleaner, etc.) that would have cost even more.
I was surprised by excessive extra expenses to have my carpet pre-treated. The charge per room was more than the entire cleaning. I also have an area that was cleaned that was somewhat sticky after it was cleaned and has already become very dirty. I called to have it re-cleaned based on the 30 day cleaning guarantee warranty and was told that it was only a two week guarantee. It was finally rescheduled, but the door was conveniently left open for a charge to have it re-cleaned. I'm betting I will be charged a fee due to some pet issue, which is not what has caused it to get dirty again, but was part of the cause for the original cleaning. So much for 100% satisfaction.
liked the zero residue idea, also did scotch guard and counter top seal
It left my carpets feeling much softer.
I had my sofa, love seat and carpets cleaned. The carpets are awesome but some of the cushions are still not as clean as the others. I know the technician worked at it but he kept telling me when they are dry they will be just as clean which is not the case. Also, when I went to leave my driveway after the tech left I found black clumps of goo. It feels almost like wax and are located right where the Zerorez van was parked. I also noticed a section of grass and a section of my flowers that have died after the tech left. They grass and flowers were alive and well when I watered them in the morning. The grass will come back but the flowers are dead.
Quality of work and communications.
Comunication and on time service.
I signed the comment book the rep gave me when he was done. He finished very quickly, and I didn't get a chance to look at the complete job until it dried. I did notice he used the regular floor wand on the stairs while the previous rep used a special wand. I thought the price for the 7 stairs was too expensive for the little care he took to clean them. They didn't come as clean as when they were done before. Also there are a couple of spots that were missed, or not cleaned good. He was nice, but don't send him back.
Friendly technicians who were efficient and knowledgeable. They answered all our questions. We are happy with our clean carpets!
The initial "package price" is cheap so it gets me to use you. But, when the techs come out, they always want to up-sell me with various products and put a real guilt trip on when I don't want to do what they've suggested. I hate that. If the cleaning wasn't so good, I would probably not hire you because of that up-selling. I am sure it is standard practice with all of the companies though. The other thing is the price you charge for stairs. You are way too expensive! I always have Stanley Steemers come and do my stairs because they are so much cheaper.
The price is a little high.