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based on 31742 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I didn't feel like I was nickel and dimed. It was a great experience, and the technician was very accomodating to my needs.
The carpet looks great. If it stays looking like this for a while I will be satisfied.
I was sold a $70 pet urine treatment for my carpet. I went to check a few hours later to see if it was dry. My dog started sniffing around locked in on one spot and then peed on that spot. This was a sign to me that the pet treatment wasn't successful. I called to ask to have a technician come to redo the area. The person who took my call was a little short with me and told me that treatment wasn't guaranteed and that you would be happy to charge me even more to replace my carpet pad. The person who cleaned my carpet never told me it wasn't guaranteed but led me to believe it would get rid of my pet problems. I have already spent $180 to clean my carpets and I'm not interested in paying any more. I have another appointment to have the area redone. We'll see how that goes. In the past I have been very happy with your service. I was a little disappointed this time.
VERY CLEAN NO RESIDUE
knowledgeable, friendly tech.
No residue and baby safe?
I love that they don't use chemicals. My carpets feel so clean and look so great when they are done. Clemente was such a wonderful tech, friendly and so helpful. He was the best!
You do a great job without all the sticky chemicals and the employees are always very helpful and willing to stay until you're completely satisfied.
Very friendly and knowledgeable staff. They met with me before hand and asked what my expectations were and how they could best achieve them.
Careful technicians, extra care for my furniture and possessions, thoroughly clean!
How nice the technician was and how hard he worked to make sure everything was done right and to my satisfaction.
Hard working, helpful, well trained technicians. The carpet does seems to stay clean longer than with other services. Spots do not reappear after a while.
carpet cleaning.
We have used Zerorez for years and have raved about your services and the results to many friends and family and they have in turn used your services at our suggestion. However, the last time we spent more money ($743!) than we ever had and we were extremely disappointed with the results. I'm not sure if it's because we weren't living in the home at the time and the tech didn't feel like he needed to worry so much, but I'm not even sure if he even cleaned some of the areas we asked him too. The grout was still very fithly and dark and I have seen it go from dark to back to white with previous cleanings. That was not the case here. We had someone come back and clean two areas and it looked much better, but I wish we would have had the entire job redone because I am still finding places that don't look clean. Overall we were thoroughly disappointed with the results and felt like we spent a lot of money and got nothing for it.
Technition was great. I liked the water temperature and suction power.
Thorough, clean, and polite.
The Professional Service that you get.
Thorough explanation of process. Finished product is excellent. Carpet has never looked better except for when it was newly installed. Would recommend to anyone. Price is worth it.
Spots came out that I thought would never come out. There is no residew feeling left on the carpet.
Carpets were clean & dried in just a few hours. Professional & efficient service!
Didn't clean any spots. I called after the cleaner left and he said, the spots are extra. Wondering why I paid a fortune to not have it thoroughly cleaned? I wasn't even given the option at the time of cleaning to have spots removed. Very disappointed.
If I make the appointment online and answer the questions about how many rooms and all that please use that information! I did appreciate the serviceman calling for confirmation though. The reminder call was a little rushed, especially since I needed to give her more info about how to get into the house as a neighbor would be letting them in for me.
Very professional tech. No soap or harsh chemicals are going onto my carpet to clean.
The technician did a great job of cleaning our tile, grout and carpet. He was very friendly and worked hard.
The sales pitch for the other products took too long.
I liked that the cleaning didn't leave any soap behind. It dry fairly fast.
I like that it was soap/residue free. I am very health conscious and have avoided having the carpets cleaned because I didn't want any chemicals left behind.
I was so impressed with the difference from my DIRTY sofa and carpets to the clean (especially since he took time to show me the difference while he was still working on it), and loved that the more I ordered to have done, the more I was offered at no charge, or discounted! I am very happy with the service I received!
My Carpets looked amazing! I felt like they were brand new!
It gets the tough stuff out and stays clean longer than the regularly cleaners.