Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31742 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 12, 2011 — Rated 10 out of 10 by M.Z. Zerorez Salt Lake City
What do you like about our products and services?

I like the use of steam only. I feel the carpets stay clean longer because there is no soap residue left behind.

Report a concern   March 12, 2011 — Rated 10 out of 10 by L.J. Zerorez Salt Lake City
What do you like about our products and services?

Affordable, friendly and no chemicals used

Report a concern   March 9, 2011 — Rated 10 out of 10 by R.H. Zerorez Salt Lake City
What do you like about our products and services?

Our carpets don't smell like dog pee anymore. My carpets truly are clean now.

Report a concern   March 9, 2011 — Rated 9 out of 10 by G.L. Zerorez Salt Lake City
What do you like about our products and services?

Technician was quick and efficient and seemed very knowledgeable.

Report a concern   March 9, 2011 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Friendly efficient staff

Report a concern   March 8, 2011 — Rated 0 out of 10 by C.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

My friends have raved about the job you do. I was expecting a lot more. My carpet didn't look remarkably better like I thought it should. It was just a little better.

Report a concern   March 6, 2011 — Rated 5 out of 10 by A.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The Tech. was too much in a hurry and did not explain what made Zerorez different than other carpet cleaning companines. We had several spots on the carpet that did not go away after the cleaning.

Report a concern   March 6, 2011 — Rated 10 out of 10 by M.F. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed at what you were able to get up. The only problem I had was that we had a really dirty spot and the tech worked to get it clean but the next day it was just sticky and my carpets don't feel very soft.

Report a concern   March 5, 2011 — Rated 10 out of 10 by Y.F. Zerorez Salt Lake City
What do you like about our products and services?

came when you said you would. worked fast and completed the job.

Report a concern   March 5, 2011 — Rated 10 out of 10 by L.L.A. Zerorez Salt Lake City
What do you like about our products and services?

Every room looks, feels, and smells clean. All of the spots are gone and they don't return like with other treatments. The technicians are well informed about the process and offer suggestions and recommendations that are very helpful. When you make an appointment it is done in a timely fashion. I will always use Zerorez for my home, our rental, and my father-in-law's home as well.

Report a concern   March 5, 2011 — Rated 10 out of 10 by W.F. Zerorez Salt Lake City
What do you like about our products and services?

Job was done well, quickly, efficiently, and the price was great!

Report a concern   March 4, 2011 — Rated 10 out of 10 by C.M. Zerorez Salt Lake City
What do you like about our products and services?

Fast, effective, friendly!

Report a concern   March 3, 2011 — Rated 7 out of 10 by S.R. Zerorez Salt Lake City
What could we do to improve?

I was pleased that my satisfaction was a concern, however, I was disappointed that it took 2 return trips to fix the problems from the initial carpet cleaning, as moving my living room furniture is a real hassle.

Report a concern   March 2, 2011 — Rated 10 out of 10 by S.R. Zerorez Salt Lake City
What do you like about our products and services?

i like the water separation idea and think it cleans better than soap

Report a concern   March 2, 2011 — Rated 10 out of 10 by B.E. Zerorez Salt Lake City
What do you like about our products and services?

My carpets stay clean for a long time.....they don't attract dirt. And as a result they look like new when cleaned.

The service tech was very friendly and expert at his job

Report a concern   March 2, 2011 — Rated 10 out of 10 by C.H. Zerorez Salt Lake City
What do you like about our products and services?

Quality of work performed. No residue left in the carpets. Friendly service.

Report a concern   March 1, 2011 — Rated 9 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

I liked how Isaiah put the rubber mats around the corners on the walls to protect them, he was on time and very clean

Report a concern   March 1, 2011 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

I like the way that the cleaning is done without chemicals. The service is fantastic! He called first and was able to come earlier than scheduled. He was fast and efficient. The carpet looked great!

Report a concern   February 28, 2011 — Rated 0 out of 10 by E.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The appointment was for 8-11 am. The rep. showed up at 1:30 pm. He told us it would take about 4 to 6 hours to dry. The floors were sopping! It took all night for the stairs and longer for the closets. He was there less than 30 minutes. We are seriously doubting the quality of the work.

Report a concern   February 26, 2011 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

Fast, friendly service people. I had a problem with a spot that was not removed, and the service person came back and removed it. It was a great experience.
Thanks!

Report a concern   February 25, 2011 — Rated 9 out of 10 by A.M. Zerorez Salt Lake City
What do you like about our products and services?

I love the zero residual story. The technician was great too (fast and effective)!

Report a concern   February 24, 2011 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Fast process. Techs were very business-like. The process seemed to be less water intensive, and the results were wonderful. All the spots and soiled areas were completely cleaned. My carpet looked like new. Fast drying, too.

Report a concern   February 24, 2011 — Rated 7 out of 10 by S.R. Zerorez Salt Lake City
What could we do to improve?

Make sure that when doing the bid that all areas are covered so that the bid is what ends up being charged.

Report a concern   February 24, 2011 — Rated 10 out of 10 by L.M. Zerorez Salt Lake City
What do you like about our products and services?

I love how clean my carpets are without the overwhelming smell of chemicals and perfumes.

Report a concern   February 19, 2011 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

The technician was very friendly and efficient. My carpets look great!

Report a concern   February 17, 2011 — Rated 3 out of 10 by K.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

didn't feel carpets were cleaned very well. attention to detail was lacking.

Report a concern   February 15, 2011 — Rated 10 out of 10 by H.D. Zerorez Salt Lake City
What do you like about our products and services?

I felt like my carpets actually felt and looked cleaned.

Report a concern   February 15, 2011 — Rated 4 out of 10 by B.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I could not tell the carpets were even clean. I was told one price and at it was three times what was quoted. You did not show up when was promised.

Report a concern   February 12, 2011 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

Your empolyee was very diligent and worked very hard to clean a very dirty carpet. We were very pleased with the results. Thank you.

Report a concern   February 11, 2011 — Rated 4 out of 10 by S.R. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was disappointed that one of the rooms I had cleaned had streaks when it was done. It was like there was no overlapping in the tool that was used to clean the carpet so it looked like dark lines every 8 or 10 inches throughout the room. The other rooms were fine but they weren't very dirty to begin with. Also my stairs took a much longer time to dry than the rest of my house. I don't know if that is normal or if there was an excess of water left.


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