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based on 33690 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service, they did a great job.
My carpets look fantastic! The customer service was great.
prompt and efficient service
the carpet looks great
The employee who did the application and the way the carpets and furniture looked.
works and great people
We had 4 stains on our carpet. They can still be seen. This was more expensive than the last people we had clean the carpet but the last people did better. The advertising we heard made it sound like this was better so we tried it even though it was more expensive. Also, every time we turned around, the guy cleaning the carpet was trying to sell us another service (spot cleaner, etc.) that would have cost even more.
I was surprised by excessive extra expenses to have my carpet pre-treated. The charge per room was more than the entire cleaning. I also have an area that was cleaned that was somewhat sticky after it was cleaned and has already become very dirty. I called to have it re-cleaned based on the 30 day cleaning guarantee warranty and was told that it was only a two week guarantee. It was finally rescheduled, but the door was conveniently left open for a charge to have it re-cleaned. I'm betting I will be charged a fee due to some pet issue, which is not what has caused it to get dirty again, but was part of the cause for the original cleaning. So much for 100% satisfaction.
liked the zero residue idea, also did scotch guard and counter top seal
It left my carpets feeling much softer.
I had my sofa, love seat and carpets cleaned. The carpets are awesome but some of the cushions are still not as clean as the others. I know the technician worked at it but he kept telling me when they are dry they will be just as clean which is not the case. Also, when I went to leave my driveway after the tech left I found black clumps of goo. It feels almost like wax and are located right where the Zerorez van was parked. I also noticed a section of grass and a section of my flowers that have died after the tech left. They grass and flowers were alive and well when I watered them in the morning. The grass will come back but the flowers are dead.
Quality of work and communications.
Comunication and on time service.
I signed the comment book the rep gave me when he was done. He finished very quickly, and I didn't get a chance to look at the complete job until it dried. I did notice he used the regular floor wand on the stairs while the previous rep used a special wand. I thought the price for the 7 stairs was too expensive for the little care he took to clean them. They didn't come as clean as when they were done before. Also there are a couple of spots that were missed, or not cleaned good. He was nice, but don't send him back.
Friendly technicians who were efficient and knowledgeable. They answered all our questions. We are happy with our clean carpets!
The initial "package price" is cheap so it gets me to use you. But, when the techs come out, they always want to up-sell me with various products and put a real guilt trip on when I don't want to do what they've suggested. I hate that. If the cleaning wasn't so good, I would probably not hire you because of that up-selling. I am sure it is standard practice with all of the companies though. The other thing is the price you charge for stairs. You are way too expensive! I always have Stanley Steemers come and do my stairs because they are so much cheaper.
Friendly technician, did a great job
Through cleaning process without drowning the carpet. Professional and knowledgeable technicians.
I am so satisfied with the products, staff and services that this company provides, they will continue to get my business. I have already recommended Zerorez to several people.
Professional and high quality service. And the easy of scheduling and especially the level of communication regarding times, charges etc. The communication via email is very useful for me.
Our carpets look clean and fresh. The associate was pleasant and did a fabulous job. We have been telling everyone about the fabulous work.
I have spots that came right back up. We called and appreciate that those will be taken care of.
The carpets cleaned up wonderful./
I have already recommended you. I didn't feel pushed into extra services like I have in the past with different companies. The service was done well and quickly. Thank you for coming in the designated window of time.
Very good service and workmanship
First of all, William did a wonderful job cleaning our very old carpet. Working hard on the worst spots. I also like the idea of no chemicals being put on or left in our carpet. I know very well that truck mount carpet cleaning is the best in the industry. So I was very satisfied with your equipment. Thank you.
I didn't like the heavy up saleing because of that i might think twice
I think an ad that had your services on it would be better
The carpet was extremely wet. The carpet in two rooms buckled. We called Zerorez to ask about the situation and were told it was because the backing of the carpet was wet and it would probably go back to normal but if not, they would come and re-stretch it. That was disturbing to think the carpet would have to be re-stretched.. The carpet is also quite stiff to walk on after it has finally dried.
Just be careful to clean close to the baseboards and corners on the tile. Everything was other wise done very well. Very helpful and friendly.
I was given the time slot of 3-6. The day of my appointment a girl called and said they had a cancellation and could come around 1. I told her that wouldn't work for me so we should just keep the 3-6. She then said that when someone cancels they move everyone up and she asked if someone could open up my house for them to come in. I told her no and that I needed to keep the 3-6 time. So then that day at 12:30 a man called me and said he would be at my house in about a half an hour. I told him I wasn't home and I wouldn't be until 3. So then 3 o'clock came then 4 o'clock then 5 o'clock. Then at 5:30 a girl called and said the truck broke down and would be there in a half hour. Well it was 6:10 when I called and they said they couldn't come and would reschedule for the next day from 11-2. Well 2 o'clock came the next day and no one was here. So I called and they said someone could be there in 45 min. Well they came and did a good job and threw in an extra room for the hassle. I was just very frustrated I had to live with my house in dissaray for more than 24 hours when I was expecting just an afternoon.
Had a great experience. Our Rep was wry friendly and really took the time to work on making my carpets look and feel great. Will definitely use again!