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based on 34277 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets look great!
There were a couple spots that didn't come clean. I don't think they are the type of spots that are impossible to come clean.
They do a great job! The tech is professional, efficient and courteous. I will never use any other carpet cleaning company!
Did a great job, but $140 for a small sofa seems a little high.
Tech was friendly and answered all questions. Great service.
Isaias did a fantastic job, hitting the trouble spots really hard and making the carpet look great.
Your service was quick and the carpet looks great. You even got out a stain I wasn't sure could be cleaned.
Your method. Also my technician was very knowledgable and polite.
Free of chemicals and very clean carpet
That it leaves no residue and stays clean longer.
Have the invoice or at least a price list to help understand what we are paying for each area. I have never had a company want ME to move all the furniture AND do the vacuuming. They always had a really heavy duty vacuum before the cleaning.
Carpet dries quickly
Quick service
Very accommodating
Clean, friendly, hardworking technician
Technician was very polite, courteous, and explained the procedure thoroughly. The stained carpet is now clean, and no longer smells bad. The price was fair for the quality.
Great job getting a very dirty carpet clean. Very personable and friendly servicemen.
Come when you say you're going to come, and if you can't make it, CALL. I waited from 3:00 to 6:00 (the time window you gave me 2 days in advance)and nobody came or called to say sorry. Finally I called at 6:30 and found out that you were running late, and someone could be there in 35 minutes. That's over an hour past the window we agreed on. Next time, you should call when you realize you won't make it during the time window. Don't assume that we have nothing to do but sit around waiting for you. We are all busy too.
HOW FAST THEY WORK AND THAT THE CARPET RELLY LOOKS CLEAN, I KNOW IN THE PAST WE HAVE HAD OUT CARPETS CLEAND AND THEY LOOKED GREAT WET BUT WHEN DRY WELL IT WAS A DIFFERENT STORY. MY CARPETS LOOKED GOOD WHEN THEY WERE FINISHED AND STILL LOOK THE SAME THANKS
Floors look great Tech was very helpful!
Carpets are very clean. It was quick. The man doing the cleaning was very personable, and knowledgeable. The only thing is that it took two days for some of the carpet to dry instead of 4-6 hours.
When my carpet dried, it wasn't as clean as I expected. It was still "dirty" looking in a few traffic areas. I'm assuming that the carpet must be worn but not sure. I also feel like the price was a bit higher than I want to pay. I've used other services and never had to pay as much as I did with zerorez. I like BOSS Systens and will probably try them again next time.
no soap
Try to have a more narrow window when the serviceman might arrive.
I have used Zerorez many times so I am familiar with your services. I don't like it when the carpet shampooer/salesman keeps hassling me to spend more or to do this or to do that. If I say "no" to one thing he comes up with another and if I say "no" to that he comes up with another. I realize this may bring the company more revenue but as a customer I don't appreciate it.
the first two times i had zero rez, i was thrilled/ last time was disapointing/ I was charged $80. for one room and a center of another/ no spotting for returning spots. he said it was %50, a spot. He wanted $400. for rug front and back and the spotting. We were unable to communicate, (language barrier) It was a very frustrating experience.Oh, and the $25.discount for the last feedback was invalid because in the fine print it could not be used with the $79. 3 room deal.
Went above and beyond what was expected
the techs are friendly and professional.
good results, professional service.
My carpet was done Friday afternoon, September 14th, from 2:30pm to 4:00pm. It is now Saturday evening, 9:00pm and my steps and hallway are still wet. It’s really not the wet that is bothering me, what is bothering me is the steps and a few other places still look dirty and $243.00 later. I have light carpet and can still see the dirt. I think if they were clean properly and he had taken more than 5 or so minutes to clean twelve steps they would be clean and dried by now. I was told they would be dry in about 3 to 4 hours. I would like someone other than the guy who did the carpet to come and re-due the cleaning. Also, I have carpet up the side of each step just a little, is there an additional cost for them to be clean? If not, they were not clean.
If this issue is taken care of, I will for sure use Zerorez again. I do appreciate the work the guy did, he was a total gentlemen.
Thanks!
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Phone number removed
You have always come relatively quickly. The workers are pleasant and thorough.
We have appreciated the time they spend identifying stains and problems.
They have always done a super job and we feel
very confident calling your company.
We are very pleased with the service. William, the worker, was excellent! We are likely to recommend your company to others.
They were able to schedule my cleaning withing just a couple of days from my call. Fast and efficient!