Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 33421 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 14, 2012 — Rated 9 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

Professional Employees, and Great cleaning without all of the chemicals.

Report a concern   June 14, 2012 — Rated 9 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

Low smell, dry quickly, spots are gone, technician friendly and professional.

Report a concern   June 14, 2012 — Rated 10 out of 10 by M.R. Zerorez Salt Lake City
What do you like about our products and services?

Not only do my carpets look clean, I know they are clean and they stay that way longer. Also, great customer service!

Report a concern   June 14, 2012 — Rated 7 out of 10 by C.L. Zerorez Salt Lake City
What could we do to improve?

Upholstery cleaning wasn't great. Carpets were good. Technician was very polite and prompt.

Report a concern   June 14, 2012 — Rated 10 out of 10 by A.J. Zerorez Salt Lake City
What do you like about our products and services?

Everything! It was great! The whole experience! I loved how punctual and responsive you guys were. My carpets still aren't perfect but who's are? They deffinetly look better than they have In 18 years! You even somehow managed to almost completely extract the purple marker smiley face out of my living room carpet. It was amazing! I have already spread my good word of mouth to everyone that I know and will not be shopping there! Excellent job my fellow American carpet cleaners! I will not ever have another carpet cleaning co. In my house ever again. I am now a loyal customer and will not cheat in you! Carry on! :)

Report a concern   June 13, 2012 — Rated 10 out of 10 by G.S. Zerorez Salt Lake City
What do you like about our products and services?

I don't know exactly what Porter used to clean my carpet but he got a stain out that had been there for months and which another professional carpet cleaner with a truck mount couldn't remove.

Report a concern   June 13, 2012 — Rated 2 out of 10 by J.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Edges of room by kitchen and minor traffic areas were still not clean. I cleaned carpets years ago and I was sad to see $170 did not get my few rooms clean. Probably not using this system again if it can only clean part of the fibers. Still have not put furniture back as I may clean it myself again. Unsatisfied homeowner...stairs and landing were $85 of the bill and I wished they looked better and a few light stains are still there. Kinda bummed!

Report a concern   June 13, 2012 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

fast, courteous service. I like the fact that chemicals are not used, only steam and your special water are used.

Report a concern   June 13, 2012 — Rated 10 out of 10 by L.A.S. Zerorez Salt Lake City
What do you like about our products and services?

Great attention to detail. Everything was explained before any work was done. Easy process to arrange appointments and it was so nice to have a call and an e mail a few days before. I like how the gentlemen arrived on time!!

Report a concern   June 13, 2012 — Rated 10 out of 10 by L.T. Zerorez Salt Lake City
What do you like about our products and services?

great service man. My carpets look great!

Report a concern   June 13, 2012 — Rated 10 out of 10 by H.B. Zerorez Salt Lake City
What do you like about our products and services?

your service tech was outstanding. very thorough and excellent in servicing our needs. Carpet looks great, especially where our little dogs
have found their favorite spot!!

Report a concern   June 13, 2012 — Rated 10 out of 10 by S.S. Zerorez Salt Lake City
What do you like about our products and services?

The technician did a very thorough job on my carpets and did a great job! My carpets look wonderful!

Report a concern   June 13, 2012 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

The carpet feels like new it`s nice and soft, It feels much better than it did when I had another company do it.

Report a concern   June 13, 2012 — Rated 10 out of 10 by T.F. Zerorez Salt Lake City
What do you like about our products and services?

great

Report a concern   June 12, 2012 — Rated 10 out of 10 by G.W. Zerorez Salt Lake City
What do you like about our products and services?

the process is very clean

Report a concern   June 12, 2012 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

I had four red spots that were impossible to get out on my own. They were able to use a special oxidizing machine that removed the spots.
I love how the carpets not only look clean, but they feel clean.

Report a concern   June 12, 2012 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

First of all your employer, Chris, was very polite, well, groomed, and attentive. The carpets looked amazing after he was finished and we look forward to him coming back to work on phase two of our carpets.

Report a concern   June 12, 2012 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Carpet perfectly clean. Even traffic pattern! Jarom was awesome. No pressure. Very knowledgeable and hard working.

Report a concern   June 12, 2012 — Rated 10 out of 10 by I.G. Zerorez Salt Lake City
What do you like about our products and services?

Service was fast and efficient.

Report a concern   June 12, 2012 — Rated 10 out of 10 by N.P. Zerorez Salt Lake City
What do you like about our products and services?

The assurance and reassurances that things are sanitary once you've completed the work. Also, the technicians we've had in our home and friendly and helpful.

Report a concern   June 12, 2012 — Rated 8 out of 10 by M.S. Zerorez Salt Lake City
What could we do to improve?

I was told that they would be there between 3-6 and about 2 min before he tech arrives I would get a call. At 5;45 I called to see where the tech was. I think I should have got a call letting me know they were behind schedule!

Report a concern   June 11, 2012 — Rated 10 out of 10 by T.A. Zerorez Salt Lake City
What do you like about our products and services?

I like how clean my carpet looks and feels. It also stays clean longer than other professional carpet cleaners I have been very happy with your work!!!

Report a concern   June 11, 2012 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that you do not use a lot of soap as a cleaner. As your ads sometimes say the soap just adds a tacky feeling to the carpet and seems to get dirty faster.( soil seems to stick to the carpet). The technician was fast and thorough. He was polite and courteous. His name is William Anzora. Thank you for the good job. Yes, I have already recommended your services to two different people.

Report a concern   June 11, 2012 — Rated 9 out of 10 by B.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast and friendly. Showing the hidden animal stains and options to take care of things.

Report a concern   June 11, 2012 — Rated 2 out of 10 by I.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Sorry...your guys were nice, but my carpets were still matted down after they dried (except for one room), and there is a stain on one that I didn't even know was there until after they'd gone. There were stains on one carpet that they cleaned on their first visit, which they explained they couldn't get out.

I had them come back a few weeks later and had them do one room over again...it's still matted.

Some other company cleaned my living room carpet back in October, I believe. That carpet looks much better than any of those cleaned by your guys. I am disappointed.

Report a concern   June 11, 2012 — Rated 10 out of 10 by H.H. Zerorez Salt Lake City
What do you like about our products and services?

The technicians were good to work with, they did an excellent job.

Report a concern   June 11, 2012 — Rated 10 out of 10 by N.W. Zerorez Salt Lake City
What do you like about our products and services?

The techs who came to work in our home, namely the manager was extremely informative. He explained stains and resolutions to them. He also walked through our entire home asking questions and answering ours. He showed Zerorez water opposed to competitors water. Most of our stains were removed. There are a few remaining and seem like with extra visits they would come out. The amount of time they spent in our home was well worth it and was twice as long as a previous carpet cleaning business who came only 10 months ago leaving us with worse looking carpet than when they came. Zerorez has by far been the best carpet cleaning job we have ever had! We are thrilled to finally have found a company and product that really cleans without leaving a soap residue! Thanks Zerorez!

Report a concern   June 11, 2012 — Rated 10 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

No chemical residue. I love the fact that nothing was brought into my home that was not already there. I have 2 dogs and it is important to me that they as well as myself are not exposed to harsh chemicals. Thank you for your great service.

Report a concern   June 11, 2012 — Rated 9 out of 10 by R.M. Zerorez Salt Lake City
What do you like about our products and services?

I don't like not getting an invoice for service charged for

Report a concern   June 11, 2012 — Rated 10 out of 10 by J.G. Zerorez Salt Lake City
What do you like about our products and services?

They explained every thing right off, very friendly, great service all around!


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