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31503 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how it didn't leave any residue or chemical smells behind. My carpet dried quickly. The technician was professional, quick, efficient and knowledgeable.
Quick, thorough, and friendly.
On time, fast, friendly, job well done.
I like that your carpet cleaning services do not leave a soapy residue behind.
Quick, perfectly clean, no residue or crunchiness to the carpet, and super friendly staff.
Friendly and professional employee. Carpets and tile look great! Love having such a clean house.
TECHNICIANS WERE ON TIME AND DID A VERY GOOD JOB CLEANING MY CARPETS
I felt one area could have been cleaned a little better. I had pointed it out but I think he must have missed it because the spot was still there. Other than that I was happy with the way the carpets looked.
I felt that the cost was too high in comparison to others that I hsve had clean my carpet.
I did feel that Mike provided great professional service and had the answers to all of my questions and then provided some great suggestions. I would call Zerorez again if I could get Mike as my technician. It did take almost 24h for my carpets to completely dry though. Could it have been the 10 degree weather??
Thanks.
Customer care
I have only used the carpet cleaning service and I like knowing that my carpets are clean with no soap film left behind to collect dirt. I also like the efficiency of the technicians.
I liked that my floors did not feel extremely damp.
I liked the manner and conduct of the consultant that came into my home...asking me if I liked what I say and showing me the liquid flowing thru the hose.
As I came in my home today, a day later I liked the clean fragrance in my home.
I liked your work!!!
Professional, Courteous, Quick and Clean.
Prompt service. Quality work.
the carpets stay clean a lot longer.
I am very allergic to chemicals and the cleaning did not bother me. It dried in the time he gave us and he was very accomodating to work with.
We are so impressed with how beautiful the carpets look after Isaias cleaned them! We loved that we were offered a demonstration on the vent cleaning and grout cleaning that Zerorez offers. We are looking forward to having those services done in our home also!
I love that your machine actually brought up the soap from the carpet cleaning the last time! Everything looked great.
The carpet is very clean after the technician finishes.
Your product and service are superior. I have used your company for years in cleaning the carpets in both of my homes and I continue to call upon you for my carpet cleaning service when needed.
I like that you were able to get stains out no one else has. Nice employee and was very helpful
The carpet seems much cleaner after ZeroRez than when other companies have cleaned it. An oil stain under one of our chairs was taken out completely. The technician was polite, efficient, and informative.
The cleaning was excellent but I feel it was expensive. A couple of the bedrooms were quite small with queen-sized beds and so there was very little floor space but I was still charged the full price for up to 200 square feet.
There are still some pen marks that showed up after it dried
First I don't think that we received the protection on the one area that was addvertised. Also your truck left a oil spill on my driveway.
The outcomes are beyond my expectations. Jerry who cleaned our carpets is professional, hard working, friendly, informative, helpful, and shows great integrity.
This is the second time I have used Jerry and I want him to clean our carpets every time!
Thank you for your sale, your good reputation, your professional presentation, and your hard work.
suck the crap up out of the carpet, no chemicals
Zerorez has a great product, and I have always been impressed by the friendly and professional staff.
Fast, friendly, professional and effective.
I was disappointed that one of the rooms I had cleaned had streaks when it was done. It was like there was no overlapping in the tool that was used to clean the carpet so it looked like dark lines every 8 or 10 inches throughout the room. The other rooms were fine but they weren't very dirty to begin with. Also my stairs took a much longer time to dry than the rest of my house. I don't know if that is normal or if there was an excess of water left.