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based on 31503 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how my carpets turned out. The tech was very professional and polite. Everything with the carpet cleaning turned out wonderful. I felt somewhat pushed with the upsell on the filters etc. While I was interested, and asked questions, I really wanted to take the information and discuss it with my husband who was out of town. I felt quite pushed into signing up for everything "now" and then cancelling it on Monday if we didn't want to do it.....something about the way he got paid. That alone bothered me, because we run our own business, and I would have had a fit if one of our employees had said that to a customer. I could have been more forcefull in saying no, we would think about it, but he caught me on an off day, and I was somewhat interested. We may even want to purchase them later.....but I'm really capable of making that decision without sales pressure. In that he was willing to write off the entire price of the carpet cleaning in order to get me to sign up for the three items, it made me wonder really what the emphasis is...the carpets, or the filters? It made me wonder if the no chemical thing was for real in that the commissioned filters seemed more important to him that the carpet cleaning was. So far, I do love how the carpets look, the price was right, and I will call again this fall for cleaning.....but I will make it clear that the tech can leave information, but I do not want to be pushed into purchasing anything that has nothing to do with my carpets while he is here. I would, and have, recommmended your company since....but I feel I have to give them a warning about the filter sales end so they know what is coming at them!
Thanks!
no residue, fast drying
I like that you dont use any chemicals,its all natural. My carpets dried up pretty fast too which is good because i have 4 little ones!!
Very professional and courteous technician. My carpets are clean!
Everyone was very friendly.
I liked that your service person knew what he was doing, he was able to answer all of our questions. The service took a lot less time then I thought it was going to.
So far so good, I just want to see how the carpets hold up after we ar eon them for a little while.
No soap! I appreciate the on time arrival and the professionalism.
Great customer service. Reasonable prices. Great job cleaning.
The technician did an excellent job. My carpets had not been cleaned for a long time. I know it was a lot of work. He took the time to do the job right. In addition, he explained other services which he felt I could use. I will use Zerorez in the future for carpet cleaning as well as some of the other services. Thanks!
When I was called about the appt. I was asked If I wanted to change my Time to 8:00 AM.
I know times are usually an approximate, but If I'm the first customer, I would think that would be the start time not 9:00.
Also, this was a KSL special and the Tech was given any Info. to the special or anything.
First name removed
I would like to have been given a demonstration or onsite explanation of your procedure or chemicals used. I also would like to have been shown about vent cleaning specifically for our home. I also am waiting to see the lasting effects of the cleaning and if it is any different from other cleaning procedures.
The carpet was pretty wet until morning. It looks great. The technision was really nice.
You really get the dirt out! Love it!
Our carpets and ductwork are clean, Manny (the technician) was fantastic!
no residue, quick service.
Very professional, great cleaning job.
my carpets came clean and the guy that came out to clean them is a very nice guy, and very professional
It was a quick and thorough cleaning. The carpet dried really fast and the carpet still looks very good!
The carpets look great and don't feel saturated with shampoo or other things
My carpet was came so clean, it was embarrassing to see how dirty it was before! I really appreciate being called when the technician was on his way.
The only thing I feel is a little off is the price. I think you are a little too expensve.
they were fast, efficient, and did a great job! My carpets and couch look SO much better. The service was friendly and not pushy.
I like that Jerry came on time and worked fast and efficiently and the carpets look great!!!
"Green", residue free, and professionalism by Charles West who was our technician. Carpet and furniture looks and feels much cleaner.
The lack of chemicals being put into my carpet.
I was pleasantly surprised how the high traffic areas came so clean.
How much you care about your customers.
They did an exceptional job!
My Carpets looked amazing! I felt like they were brand new!