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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My husband scheduled a Mother's Day party for his mother at my house. I called Zerorez and they were able to work me into their schedule that day! Thanks Zerorez!!!
Zerorez is the only product that I trust to get my carpets clean. The service is fast and the carpets always look brand new after!
Love that they are chemical free and all natural! We have little ones that are on the floor constantly and it brings peace of mind to know that they are on a clean carpet that was cleaned with just steam and water...no chemicals!!
the technician knows his stuff....cares about your home. He doesn't act offended when you decline extra services. He's not pushy. The wear/stress areas on my carpets look fantastic.
No residue. Professional, friendly technicians. Quick process. Even though extra tough/old stains aren't 'guaranteed' - they come out; our technician mentioned it is most likely due to us always/only using Zerorez.
Great technician (Clemente) who gave great advice and service.
My carpet is always shinny when you leave and it drys in so fast!
The technician was super friendly. After a tile cleaning demo, he gladly helped me move some furniture so he could clean all my tile. He was very thorough and the carpet the tile looked great! In face, the tile was shining and so clean we could have eaten on it.
I was able to schedule quickly, which was important since I was hosting a party that week. The cleaning was very thorough and dried quite quickly. Nice carpet cleaning technician. I felt very comfortable having him in my home.
I was mostly happy with the technician and the service overall; however, there is a section of my carpet and a few spots that didn't end up looking very clean. I also felt it was a little pricey and for $400 I expected my carpets to look great and there were some areas I just wasn't too pleased with. I have a "spot bot" bissel carpet cleaning machine that is great for cleaning small spots. I used that machine in the middle of an area that seems to attracked more dirt then other areas and even after the carpet cleaning my small machine seemed to get the carpet cleaner. I don't know if it was missed or not noted as a higher traffic area, but it still looks "dingy" to me. My carpet was only installed in about September of last year and I put a piece of extra carpeting on top of the area that still looks dirty to me and there was a very notable difference in color. I am not one to complain so I have not called in to have someone come back but it would be nice to have that area cleaned again.
The services focus on exactly what you need and aren't just one general treatment for everyone.
No chemicals. I like that the steam kills any germs and doesn't leave a filmy, soapy residue on the carpet to attract dirt later.
The tech was very informative. I really felt like what he was recommending was for my benefit and not just to make money. My carpet look great, I am very please with the service and will continue to use Zerorez.
After zerorez completed cleaning my carpet, it look better than it has in years. I also like the fact that it wasn't too wet. It was totally dry in a day even though the weather was gloomy and cold. Your technician was extremely professional and knowledgable.
I was very happy with the results. I felt the Zerorez technician was very thorough and professional.
Excellent job. Our carpets look great and our technician was competent and helpful.
It gets the tough stuff out and stays clean longer than the regularly cleaners.
I didn't feel like I was nickel and dimed. It was a great experience, and the technician was very accomodating to my needs.
The carpet looks great. If it stays looking like this for a while I will be satisfied.
I was sold a $70 pet urine treatment for my carpet. I went to check a few hours later to see if it was dry. My dog started sniffing around locked in on one spot and then peed on that spot. This was a sign to me that the pet treatment wasn't successful. I called to ask to have a technician come to redo the area. The person who took my call was a little short with me and told me that treatment wasn't guaranteed and that you would be happy to charge me even more to replace my carpet pad. The person who cleaned my carpet never told me it wasn't guaranteed but led me to believe it would get rid of my pet problems. I have already spent $180 to clean my carpets and I'm not interested in paying any more. I have another appointment to have the area redone. We'll see how that goes. In the past I have been very happy with your service. I was a little disappointed this time.
VERY CLEAN NO RESIDUE
knowledgeable, friendly tech.
No residue and baby safe?
I love that they don't use chemicals. My carpets feel so clean and look so great when they are done. Clemente was such a wonderful tech, friendly and so helpful. He was the best!
You do a great job without all the sticky chemicals and the employees are always very helpful and willing to stay until you're completely satisfied.
Very friendly and knowledgeable staff. They met with me before hand and asked what my expectations were and how they could best achieve them.
Careful technicians, extra care for my furniture and possessions, thoroughly clean!
How nice the technician was and how hard he worked to make sure everything was done right and to my satisfaction.
Hard working, helpful, well trained technicians. The carpet does seems to stay clean longer than with other services. Spots do not reappear after a while.
Mitchcell, was very professional, he took such good care of my home, just like I would.
I have already told several of my friends about zerorez, and how pleased I was. My carpets have'nt looked this nice since they were brand new!