- Phone: 801-288-9376
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based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You did a great job. Very curtious I have already recommended you to a friend. Thank you
Very quick, clean and professional. Our carpet looks and smells great. The person told us about other things he could do for us, but he was not pushy. I really like that.
My carpet had some spots and dark paths from walking and now it looks great. I often have bare feet in my house and I can feel a definite difference in how soft and clean the carpet feels. I am very happy with the cleaning and the stain resistance treatment.
THE EFFICIENCY
The technicians were professional and made sure the corners in hallway, etc. were
protected. They were informative about the product, etc.
YOU CAME BACK AND RE-WASHED MY CARPET AND I AM SATISFIED.
THANK YOU
Name removed
Equipment and Process - High Suction Steam
we had the air ducts cleaned. the employ was new had no experiance. the vents did not get cleaned. the vaccum brush was warn and useless.i had to move the corner protectors around myself.he didnot know anything about cleaning the cold air returns. after he left i put in a new air filter and turn on the heater. i took a leaf blower to the vent and blew out tuns of dust, lint, bugs and little blue pieces from his brush. i saved the dirty air filter for proof. a refund is how u can make it right. my family has used zerorez several times for carpet. i would like to talk to a rep. about how unsatified i really am. Phone number removed. Allen Last name removed
Your service people are always here within the time you give and they always call when they are about 20-30 minutes out. This is very helpful. They work hard and my carpets are always beautiful when they are done. Thank you Zerorez.
Friendly and professional service. Carpets looked great!
We liked the service by Clemente and his friendliness. He cleaned our carpets and then came back to clean furniture. He was upfront and honest about what he could and could not do. We appreciated that.
They worked extremely hard and did a fabulous job
I think Zerorez does an excellent job. The carpets looked great. Service personnel were very friendly. My only disappointment was with the online registration service. The options were too limited. I couldn't specify that I was requesting service for a different location. I wasn't able to choose a more specific time for the work to be done. And so, I thought when they called to finalize the appointment I would be able to tell them morning or afternoon. I was not. I was assigned late afternoon and that didn't fit my schedule. Thankfully, they had a cancellation and were able to come earlier. Also, I think there needs to be more information online for choosing the work and price options. I had six rooms. I marked the 3-room for $69 option with a 2. In reality, I could only use that option once. So, in the future, I will call and make my appointments so that I can have better information and more input into when the service will occur. This doesn't take away from the fact that I think they did a great job! I will use them again.
Prompt, personable service. Excellent results.
The second visit corrected the streak problem. The sprayers were not set correctly and allowed an area to be super soaked. i'm happy
It is a safe way to clean carpets. I don't worry about anything ruining my carpet and my kids are safe to play on it after.
Timely, Friendly and the Carpet looks great!
I really like Kastern. He reprsent you company very well. He does a great dob of cleaning.
Excellent cleaning of our sectional and carpet! Very professional and kind.
I liked the way the technian explained the process to me
Pet stain cleaning
Green clean
overall good.
Our carpet was finally cleaned. I have used Chem-Dry for over 30 years. They were horrible the last few times and we made up our minds to find someone else. That "someone else" is you. Your worker was terrific. Our carpet looks like new. Our tile is fantastic. Please let us know when our year is up so we can keep up on things. Thank you so very much.
Dale and Cheryl McLane Phone number removed
I like the idea of no soap residue.
I liked that steam is used. The cleaning was remarkable for a very dirty area.
The guy who came was hesitant to move some light furniture and made me feel like he couldn't clean under some basic furniture. He ended up not cleaning under s. ottoman that I would have easily moved. I asked him to clean under it. . I think it is normal to clean under sofas especially ingres thst are high off the floor
I really enjoy our service tec. Kasten really works hard to make sure everything is done perfect.
Very professional and courteous in answering any questions or concerns. We have been pleased with the cleaning process and how fast our carpets dry.
it gets out tought stains and dries qickly!