Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31039 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 23, 2011 — Rated 9 out of 10 by A.T. Zerorez Salt Lake City
What do you like about our products and services?

Clean equipment, efficient technician, carpet looks great!

Report a concern   June 23, 2011 — Rated 10 out of 10 by D.P. Zerorez Salt Lake City
What do you like about our products and services?

Technicians are friendly and helpful. They do a great job for a great price and are quick.

Report a concern   June 20, 2011 — Rated 9 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

You make sure that you do a good job even if it means coming back again. Thank you
Your field manager is very pleasant and tries to do a very good job.

Report a concern   June 20, 2011 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

Mitchell was so polite and professional! he went the extra mile to make my very first experience with Zerorez Wonderful! He did a great job! I just recommended Zerorez to my sister who has already booked for next week! Thanks!
Name removed

Report a concern   June 20, 2011 — Rated 10 out of 10 by R.J. Zerorez Salt Lake City
What do you like about our products and services?

Dries quickly and get's the job done. Great customer service and friendly, knowledgeable technician.

Report a concern   June 17, 2011 — Rated 10 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

The product does a great job of cleaning and it is green. The service was wonderful!

Report a concern   June 17, 2011 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

I like your technology but most of all I like your technicians. They are totally trust worthy and honest. I would invite them into my home anytime without worry.

Report a concern   June 17, 2011 — Rated 10 out of 10 by K.A. Zerorez Salt Lake City
What do you like about our products and services?

I was very pleased with the service. My carpets looks wonderful. Isaias was great he explained everything, making sure my questions were awnsered before he started. They took extra precautions around the corners to ensure they did not damage the walls. I would highly recommend Zerorez. In fact I already have! I will only use zerorez in the future.

Report a concern   June 16, 2011 — Rated 10 out of 10 by L.P. Zerorez Salt Lake City
What do you like about our products and services?

The zero rez name says it all

Report a concern   June 16, 2011 — Rated 10 out of 10 by M.L. Zerorez Salt Lake City
What do you like about our products and services?

First of all you worked me into your schedule!! I so appreciated your company's flexibility and effort on my behalf. Second, your serviceman Charles was on time, excellent and worked to clean two love seats so that last night I could have my unexpected company sit on them without threat of being covered in dog hair. He was extremely personable and I will request him again.
Many thanks.

Report a concern   June 16, 2011 — Rated 10 out of 10 by N.F. Zerorez Salt Lake City
What do you like about our products and services?

Quick service and did the job well.

Report a concern   June 16, 2011 — Rated 10 out of 10 by C.G. Zerorez Salt Lake City
What do you like about our products and services?

Carpet smells clean, not like cleaning product and it feels soft, not stiff. Quick dry time, convenient appointment times, polite technicians.

Report a concern   June 16, 2011 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

My carpets are about 10 years old and looking "grey". Last year I had zerorez clean them and I couldn't believe the difference. They matched the non traffic areas again, and the stairs were so much nicer looking. I had you come in for a second cleaning, and the carpets look great! I know we won't have to replace them for awhile as long as they look this good.

Report a concern   June 15, 2011 — Rated 10 out of 10 by S.W. Zerorez Salt Lake City
What do you like about our products and services?

That there is no soap residue left behind. Isais was great to work with.

Report a concern   June 13, 2011 — Rated 6 out of 10 by B.G. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

it was fine

Report a concern   June 13, 2011 — Rated 10 out of 10 by F.T. Zerorez Salt Lake City
What do you like about our products and services?

ilike no rez bcause it last longer between aaplications

Report a concern   June 7, 2011 — Rated 10 out of 10 by A.C. Zerorez Salt Lake City
What do you like about our products and services?

I have three dogs so I wanted my carpets cleaned in a non-toxic way.

Report a concern   June 7, 2011 — Rated 8 out of 10 by S.D. Zerorez Salt Lake City
What could we do to improve?

I would love to see "special" treatments not cost so muc! One price to clean your carpet right even if it is more than what other companies charge for there "basic" cleaning.

Report a concern   June 7, 2011 — Rated 6 out of 10 by M.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We were quoted one price when we scheduled the appointment and then the technician wanted to charge an additional $30. Also, we arranged our schedule to meet the scheduled time given to us, the the technician wanted to come an hour early. He pressed the issue and we had to be firm with him that we couldn't meet any earlier.

Report a concern   June 6, 2011 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

no chemical smell, fast, professional, great results

Report a concern   June 6, 2011 — Rated 10 out of 10 by B.P. Zerorez Salt Lake City
What do you like about our products and services?

I really was impressed by the technician who provided the carpet cleaning. He went above and beyond what other companies offer and he did the little extras without being asked to.

Report a concern   June 5, 2011 — Rated 6 out of 10 by J.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was fine with the service, however throughout the entire service I felt like I was in a sales meeting. I had to listen to all the pitches and see all the demos. I really just wanted the work done and knew what I wanted. I should have probably sent him away.

I called in on a $109 special and was told the associate would be able to negotiate the areas into the special. Why are stairs not considered an area? I also had a chair with very little upholstery and a foot rest that went with it also with very little upholstery. I was charged extra for the foot rest. I will request a different associate on my next visit. I ended up paying nearly 4 times the special price. Some of it I expected because I added runners and protectant.

Report a concern   June 5, 2011 — Rated 10 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

My carpets look beautiful and they feel so soft! My little girl asked me last night, "Mom, why do the carpets feel so soft?" We can walk barefoot through the house and it feels so luxurious.

Report a concern   June 5, 2011 — Rated 9 out of 10 by J.L. Zerorez Salt Lake City
What do you like about our products and services?

The carpet was just about dry when they were done and it does not feel coated with chemicals.

Report a concern   June 4, 2011 — Rated 10 out of 10 by C.P. Zerorez Salt Lake City
What do you like about our products and services?

It works! Our technician was the most thorough and did the best job we've ever had! I'm very pleased and would recommend Zerorez to anyone.

Report a concern   June 4, 2011 — Rated 9 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

The technolgy and guarantee.

Report a concern   June 3, 2011 — Rated 10 out of 10 by J.W. Zerorez Salt Lake City
What do you like about our products and services?

I always end up with very clean carpets!

Report a concern   June 3, 2011 — Rated 10 out of 10 by A.H. Zerorez Salt Lake City
What do you like about our products and services?

Very Clean, and without using soap! My dirty old carpets look new again.

Report a concern   June 2, 2011 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

we will only deal with First name removed at zero rez. the service from him was excellent and we will continue to use zerorez at our building as long as he is our technician. Any others come out and you will be turned away. we had one day with another tech and Im not impressed by the quality of work that was done by him. please be aware of how serious we are on this as a corporation. Thankyou

Report a concern   June 1, 2011 — Rated 8 out of 10 by L.P. Zerorez Salt Lake City
What could we do to improve?

Overall we were very pleased with the service we received. There are only 2 complaints we have. A lot of water was left on the tile after the carpets were cleaned and we had to mop it up ourselves. They were careful to get it up when it was next to a wood floor, but not next to the tile and it was a lot of water. Also, the hoses they stretched across the lawn and into the house left burn marks on the lawn. In time that will go away, but it is really too bad the damage happened. As far as the carpets, they look great!


Privacy Policy