What our clients think of us!

My carpet looks better than it has for years. No crusty residue either.

I don't know yet. The real test is to see if the old spots return in about a week or so.

As I indicated in my phone call, I think your advertised special of 3 rooms for $79 was deceptive. I had 1 bedroom, 2 bathrooms, one hallway and 1 staircase. The total bill was $315.00. Yes, I did add protectant sealer, but $236.00 more than advertised is a bit much.

The carpets dry quickly, look great and they found our dog spots I didn't even know about.

Very knowledgeable about what they are doing. My only problem was over the phone I was quoted a price and assumed it included a sealer. I paid more than I had planned. I would have liked to have been prepared for the price.

Will was very nice, he put covers on his shoes in my home. He took time to listen to what I wanted and extra time with my trouble spots. He did such a great job, my carpets look brand new.

Wow! It was amazing! Thanks so much.

The person explained what he was going to do, then did it quickly and the results were great.

My technician is awesome. Friendly, knowledgable, and helpful.

The technician was great! Floors looked great!

I liked how clean it left our carpets.

Clean and friendly.

I like the way it dried faster and was a lot cheaper than Stanley Steamer. We have a dog that sometimes pees on the carpet and although I try very hard to get is all up sometimes it is hard. We had the pet stuff put on and I think it would be more effective if it was left on longer. Maybe put it on and go clean someone else's carpet and then come back and finish.

This my rating of the carpet technician, Rick.

They did well. The carpet is clean.

Came when he said he would

Professional and helpful

Zerorez did a great job getting my very used and abused carpets clean! They were very fast and yet thorough! Also, really nice technicians.

Everything is so clean! The technicians are very friendly!

First and foremost, your product and method work....beautifully! Within just a few hours of having my carpets cleaned by another company, I could see dirt and grime reappearing. I could feel a soapy residue that had been left behind. How could I put my furniture back on a carpet that looked so awful? In desperation, I called Zerorez, hoping you could work a miracle...and fast! That's exactly what they did. I appreciate how Chris was patient with my questions and spent a great deal of time explaining to me how Zerorez's methods work. The end result was remarkable. My carpets looked, smelled and felt thoroughly clean, all evidence of soapy residue and grime gone. Even the high traffic areas had new life breathed back into them. Not only was I thrilled, but my husband was impressed with how close to new the carpets looked...and these are carpets that have had a lot of use for twelve years. I have already shared my experience with family, friends and co-workers. As I said to Chris, I'm not one to "emote" but I am a solid "raving fan" of Zerorez!

No residue. Thorough. Loved the technician, Eddie?

1. I was told the window to expect service was 8am to 11am. My husband stayed at our house to wait for the cleaning while I took our children to school. I later was told the employees who do the service don't usually leave the shop in the the morning until 8:30-9:00am. If this is the case my husband would not have had to leave 45 minutes late for work.
2. I was not told there would be a water disposal fee when I scheduled the appointment nor when Zerorez called me to confirm the appointment. When I was told the total due by the service employee I asked him why the total was different than quoted. He said it was a fee imposed by Murray City and they had no control over it. While $11 does not break the bank, it is not something I was prepared to pay.

Great service. Clean carpet with no spots.

excellent service

I am very impressed with the concept and process of less chemicals and soap being put into the carpet, with your pretreatment there was sufficient power to draw out dirt and stains. Jim represented your company well, he was no nonsense, went right to work and stayed on task until job was completed. I have already given out your name and the cards Jim left me. It is great to find something that really worked to my satisfaction. I am interested to see if some old stains reappear or if I really hit the jackpot, either way I will use you again. "stains are not your fault"

I still have some stairs that are wet and it has been 36 hours since my cleaning.

No residue, quick drying.

We thought that the charge to remove the water used should be just part of the job and not extra. Other wise the carpet turned out great and I was happy with the service. Thanks for asking.

The scheduling process leaves the time period up in the air. A 4 hour window seems large to me.

The cleaning and service was great. It is just kind of expensive, but not necessarily any more than other carpet cleaners.

No residue on carpet. But advertising the service for $89 and then charging a water disposal fee of $11 is dishonest and false advertising!!! I have been a loyal customer and referred many folks. This last charge really angered me, especially since I was not even near the 200 sq ft maximum. When it only takes your technician 45 min to be in and out the door, that is a totally unfair and uncalled for additional charge!!! Be honest and advertise fairly, or I will report you to the Better Business!