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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quick drying,best carpet cleaning I have ever had and Clemente was very friendly and eficient
The staff was very friendly
Curteous, knowledgeable and helpful staff. Prompt service.
Seemed to clean the carpets well and they were mostly soft when they dried. The carpet took longer to dry than I was told however.
I think my expectations were too high. I expected the Zerorez service to be substantially different from other carpet cleaners, but I was left with wet carpets that dried to a crunchy nap like the other cleaners I've used, which made me wonder if there wasn't residue after all. It's hard to tell if they are more clean than they were with other cleanings. There were a couple of spots of stuck in food that should have come out but didn't, and the cost was much more than the last service I used. I think charging $5 per stair is a lot. I had the carpet completely ready, with nothing under the beds or on the floors besides furniture, and they couldn't vacuum under anything. I'm not sure how you can fix it, besides price matching with competitors.
I was very happy with how my carpets and furniture looked however I was told that my carpet would be dry in 2 or 3 hours. It is now 33 hours later and my carpets are still very wet. I don't think it should take that long for the carpets to dry.
I like not having soap residue left in my rugs. So far so good. My rugs have new life!
Every other carpet cleaning service I have ever worked with considered the stairs an area. When I signed up to have three areas cleaned I assumed my stairs could count as one. I was not told differently or asked what areas I wanted cleaned ahead of time. When the guys came and I told them I wanted my stairs done. They told me stairs didn't count and they are $5 a stair to clean. that would have more than doubled my cost!! I felt like you had done a bait and switch on me. and I have already told several of my friends about it. My carpets are quite nice but my stairs are still very dirty because I need to call someone who is reasonably priced to clean them now. what a hassle!! I will not use zerorez again.
It was great how aware you tech was of my home and his equipment. He was very clean and the hoses did not touch my wall corners. Very friendly
You stated that you would clean the residue out of our carpets and you did. We will definitely use Zerorez to clean our carpets again. The results were amazing!!!
Pricing typically higher than others
I love how clean everything looks. And it is so fast. The technician was in and out within an hour to clean three rooms.
Technician arrived on time; service was performed quickly; care was taken to protect the home; stains were removed and carpets are clean; carpets dried relatively quickly.
No adequate description prior to carpet cleaning service. We could not return furniture to the cleaned rooms for two days. We did not know it would take so long to dry, and this made for a cramped schedule afterwards.
trade stairs for room, so yon have some flexibility
Workers were very attentive to our thoughts and needs and cleaned everyhing thoroughly. They did not waste theirs or our time but were very effentiant. They were young, intelligent and interested in doing an excellant job, which they did!
Consistently follow through on call back reminders.
Our carpets look wonderful and they feel so soft. They are like new. Your technician did an excellent job and was so professional. Thanks for doing such a wonderful service.
great technique
Service tech. very friendly and helpful. Carpets look and feel great.
The new agitator works wonders. Well worth the investment I'm sure... This new procedure/tool will keep customers coming back because it truly does clean much better and make that much of a difference!
I love that you don't use any harsh chemicals and that there isn't a soapy residue left after the cleaning.
Your technician, was a knowledgeable and hard-working young man. He was willing to stop and listen to requests about re-doing certain spots. The cleaning of the carpet was first rate, due to his experience and perserverance on tough, ground-in dirt areas. We will definitely call back, but want him as the techinician.
Satisfied client
The carpet is cleaner than it has been for a long time.
Friendly, professional, well trained staff. My carpets looked great, and the equipment pulled out most of the moisture from the carpet so I did not worry about the
hard wood floors underneath getting damp.
Website is a pain, phone numbers do not work, verbal bid was lower than written estimate. Nice try
Very thorough. Areas can be used immediately after treatment. Removed pet problems from my rental units.
I like the fact that the individual cleaning my carpet took the time to answer all my questions and went the extra mile to get out a stain that was very difficult. He was professional and well informed on the services the company offered and the carpet looked fabulous when he was finished!
The cleaning is thorough and the attendants work very hard to get every stain cleaned and every problem area as clean as possible. Yet they are fast and the carpets dry quickly. I have used zerorez every time I have needed my carpets cleaned for over ten years! I have also used them for tile and grout cleaning and vent cleaning as well.
My carpet is 20 years old, gets a lot of traffic and was really dirty. We have a grandson who is starting to crawl and I didn't want him on the carpet the way it was. After the carpet was cleaned by Zerorez it actually looked new again and the house smelled so much fresher. It cleaned up better with your system than others I have tried in the past. Thanks!