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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the way you clean carpet. You got out a stain that I had tried everything on.
My closet carpeting isn't clean. From the looks of the pattern that is evident from the cleaning equipment there were only about 7 or 8 strokes into the closet. My dog likes to lay in the loset and I can see the spot where she lays and it was not touched.
Very professional and the carpet was clean!
The results. Everything looked new.
very hard working, answered all questions, tried to remove stain he did not think he could clean....removed stain!!!
Far surpasses any carpet cleaning I've had. Thank you for suchba superior product!
I like the idea that all the dirt, soap, and chemicals are removed from the carpet. I like the clean look also.
Years ago when I had my carpet and couch cleaned by Zerorez it turned out to be a disaster and all of these years when I have mentioned that incident no one ever offered any compensation. I was very disappointed in that! I should have insisted that you replace my carpet.
This last visit was to clean my couch. The man that did it was very professional and nice. But there were a few things I was upset about. First of all the girl told me $120.00 when I called to make the appointment. It ended up costing me $160.00 and I was upset about that. The girl never should have quoted me a price if she didn't know all of the facts. The man parked his truck right in front of my 2 garbage cans and the garbage truck couldn't get to them. Luckily, we were able to move them across the street to be picked up. He did apologize but didn't really offer to help us move them. The couch was pretty old but there were many spots still left on it. It took almost 10 hours for them to be totally dry. I don't have carpet anymore but I will have to think twice about calling you again. You have cleaned my carpet many times and I have been satisfied but there have been many bumps in the road over the years.
I like the process you use.
The carpet is clean and no reside
your employees were courteous, efficient, arrived in a timely manner and thorough
nothing. it's more that I'm unlikely to recommend anything to friends.
I like the idea that no chemicals, soaps, or detergents are being used on my carpets.
I like the professional manner of the technician.
The technician was on time and explained everything thoroughly. He was very presentable in dress and grooming and was exceptionally polite. He did everything he said he would and the carpet turned out almost like new! We definitely will call Zerorez again in the near future to do our other rooms as well as some other services. Thank you!
Excellent job, made my carpet look new. Thank you
No residue left in the carpets.
Very professional employees. The guys that came to clean my carpets were very helpful and explained all services thoroughly. Thank you. We will definitely use your services in the future.
Did not notice a big improvement in my carpet. The high traffic areas like the stairs did not come clean. I have no children and no pets and we are a "socks only" home. The four to six hour drying time was actually 24 hours and yes I kept my windows open, fans on and it was 95 degrees. I honestly did not understand what all the hype was about.
my carpets were extremely wet when finished and they are not fluffing back even with vacuuming.
Quick response, professional service, excellent work that meets with my approval
I can always count on Zerorez to get my carpets the cleanest they can be!
No soap residue left
Another carpet cleaner cleaned our carpet about a month before Zerorez and we thought they were reasonably clean. After Zerorez finished, the carpet looked a hundred times cleaner.
I like the product because I feel like it is more effective at really cleaning the carpet and not making it worse. I like that it leaves no residue! I was very impressed with the service of the technician. He was thorough and very very great to work with.
A little expensive.
The cleaning went well, but one of the men who showed up named Chris said he could do some carpet stretching and carpet patch work that I needed done. I hadn't planned on having Zerorez do this work, but Chris assured me he had done it many times and could do a good job. I said he could do it. He had very few tools, needed to borrow things from me, and had my wife run to Lowes to pick up a tack down strip. He didn't complete one job because he didn't have any concrete nails, asked me if I wouldn't mind doing it later, then he still charged me for the job. The total he charged for the patch work was $125.
He said to wait 48 hours before touching the "patch" work he did. So 48 hours later, I pulled lightly on one of the areas and the piece of carpet came right up. He had just glued it down. The other patch job wasn't much better. The "stretch" job he did also was very easy to just tug and lift, and was still the same distance away from the wall as before he "stretched" it. I never did buy the cement nails and finish the tack down strip job he asked me to "finish."
I had previously scheduled a carpet repair man to come, which I cancelled when the Chris from Zerorez said he could do it. Shortly after Chris left, I called and asked the previously scheduled repair man to come. I needed it done quickly, because I had renters coming to move in. When he came, he looked at what Chris had done and just laughed. He couldn't believe someone would charge for what was "done." He literally had to redo everything that Chris had supposedly done. He fixed it professionally and correctly, with all the right tools and with no help from me, and only charged $100. I paid him $110 because I was so pleased with the job he did, and he came after I had cancelled his first job.
I would like Zerorez to reimburse me at least the $100 that I was charged to do fix the job the Chris, from Zerorez didn't complete, but charged me to do.
That it is green cleaning -- no residue, no chemicals
He did a very through job of cleaning and was very nice. He ascually lissted to what I said and what my concerns were. I'll have you back. Thanks
The process you use that doesn't leave soap etc in your carpets
My carpets were very clean after Zerorez was finished. Everyone who has come into our home has asked me if we got our carpets replaced. With four young children and two dogs living in our house, I thought that was a major accomplishment.