Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85358 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 9, 2022 — Rated 10 out of 10 by Tracey Jackson Zerorez Phoenix
What do you like about our products and services?

Quick to get an appointment very fast and efficient contractor explained the benefits of additional protectant easy to pay and my carpet looks brand new!!

Report a concern   March 9, 2022 — Rated 10 out of 10 by John Burke Zerorez Phoenix
What do you like about our products and services?

Carpets look great! The tech was polite and courteous. Well worth the money spent.

Report a concern   March 9, 2022 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

The cleaning was thorough, and left our carpets fresh!

Our technician was very friendly, courteous and knowledgeable.

Report a concern   March 9, 2022 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Technician was very friendly and thorough. I’m sorry I forgot his name. Highly recommend!

Report a concern   March 9, 2022 — Rated 10 out of 10 by Biviana Llerena Zerorez Phoenix
What do you like about our products and services?

It’s natural and no chemicals

Report a concern   March 9, 2022 — Rated 8 out of 10 by R.K. Zerorez Phoenix
What could we do to improve?

The technician was great

Report a concern   March 9, 2022 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Technician was prompt, very professional, and did a great job removing stains from upholstery (spaghetti sauce stains on white fabric)

Report a concern   March 9, 2022 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Everything was thoroughly cleaned and the technician was well informed and helpful!

Report a concern   March 9, 2022 — Rated 10 out of 10 by Marsha Umanos Zerorez Phoenix
What do you like about our products and services?

Very prompt, courteous and thorough.

Report a concern   March 9, 2022 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Nice people great job!

Report a concern   March 9, 2022 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

We had a chair cleaned, the it turned out fine! Jeff was our technician and we will have Zerorez (Jeff) come back to clean our tile floors. Thank you!

Report a concern   March 9, 2022 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

that you were able to clean a 15 year old carpet and it come out pretty nice.

Report a concern   March 8, 2022 — Rated 10 out of 10 by H.K. Zerorez Phoenix
What do you like about our products and services?

Very happy with the results of our office carpet cleaning! From start to finish it was an easy and thorough process. Alice was amazingly helpful when it came to sudden rescheduling concerns and got a tech out for us easily.

Report a concern   March 8, 2022 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

no rezido

Report a concern   March 8, 2022 — Rated 3 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Tec seemed like He was in a big hurry. The total time he was here was less than an hour and that's counting the time that he spent in my bathroom. There are three places that I think should be further addressed and I did mention this to him but he didn't seem to care. I have been a customer for several years and have always been completely satisfied with the results. Not so much this time.
This review is a little late because my company was arriving in two days and I had no time to respond.
I think that this issue should be addressed. Phone number removed

Report a concern   March 8, 2022 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Showed up on time. Completed job in timeframe estimated. Did a good cleaning job.

Report a concern   March 8, 2022 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Very pleased with the cleaning. It is super!!

Report a concern   March 7, 2022 — Rated 5 out of 10 by C.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

To the point….spot of dog urine was not removed after I was told that it wasn’t a problem and that it would come out. When the carpet was wet it looked to be gone but when the carpet dried the spot was there. I personally feel the tech did not spend enough time on the area and only went over it too quickly.
When I called to have the tech return I was told it wasn’t possible and I had to schedule a re-clean of the area and potentially pay &75 for a special solution..problem is we were leaving for vacation 2 days after the initial carpet cleaning. Now I will need to call back - disassemble my sectional sofa and move it again when I get back from vacation. This cleaning was disappointing

Report a concern   March 7, 2022 — Rated 10 out of 10 by Charyl Reeves Zerorez Phoenix
What do you like about our products and services?

The tech was very through and informative giving me all options never pushy

Report a concern   March 7, 2022 — Rated 10 out of 10 by Tiffany Dressler Zerorez Phoenix
What do you like about our products and services?

Zerorez has knowledgable and courteous staff and technicians. We've always been highly satisfied with the results of the cleaning. Carpets dry fast and never a harsh chemical smell.

Report a concern   March 7, 2022 — Rated 10 out of 10 by Tonji Cranon Zerorez Phoenix
What do you like about our products and services?

Always leave me happy and satisfied. Rep was professional, polite..
Came in took care of business with a smile.

Report a concern   March 7, 2022 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Technician was knowledgeable, professional, on-time, and friendly.

Report a concern   March 7, 2022 — Rated 0 out of 10 by L.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our carpet is very spotted, it looks worst now. The guy was very unfriendly. Complete waste of money!

Report a concern   March 7, 2022 — Rated 10 out of 10 by Arnita Fizer Zerorez Phoenix
What do you like about our products and services?

Luis G. Did a great job on our carpets! My husband and I was extremely happy and satisfied with Zerorez.

Report a concern   March 7, 2022 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

The young kid (sorry, I don’t recall his name) came in and did a great job. He was very thorough and considerate of my family members and the items in my house. He did an excellent job.

Report a concern   March 7, 2022 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Super friendly, personable and knowledgeable! I appreciated him explaining the process.

Report a concern   March 7, 2022 — Rated 10 out of 10 by Sherri Koshiol Zerorez Phoenix
What do you like about our products and services?

Great service and outcome. Carpet looks great. Thank uou

Report a concern   March 7, 2022 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

We have used for years! Brian the Technician was great!

Report a concern   March 7, 2022 — Rated 0 out of 10 by A.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The service tech was nice and respectful and this review is nothing against him, but I don't feel like the service was worth the cost, especially regarding the tile - does not seem any cleaner. Seemed like a complete waste of money.

Report a concern   March 7, 2022 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

The technician was polite and knowledgeable. My carpet looks great.


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