Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84701 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 8, 2022 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

Both Luis and David were professional, efficient and arrived early. They did a fantastic job on carpets!

Nate and Name removed

Report a concern   April 8, 2022 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Most of the time the contacts are very pleasant.

Report a concern   April 8, 2022 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

They get the job done.

Report a concern   April 8, 2022 — Rated 10 out of 10 by JoDee Bjella Zerorez Phoenix
What do you like about our products and services?

Awesome job by your crew! Pride in their work and they took extra time to explain the process. Our carpets look and smell great and we have 4 dogs!! Thanks Again

Report a concern   April 8, 2022 — Rated 9 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

I liked it. It did end up being more costly than anticiapated

Report a concern   April 8, 2022 — Rated 10 out of 10 by Martha Schnell Zerorez Phoenix
What do you like about our products and services?

The technicians are very knowledgeable and professional. They work quickly and get the dirt out with no residue. They are on time or let you know if they will be late or early.

Report a concern   April 8, 2022 — Rated 0 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Went looking for the 3 room $139 special. Started there and added additional room, hallways, etc. Ended up being quoted slightly north of $300.

Time window by Zerorez was between 2-6pm. Technician shows up at 1pm without any call or notice.

Technician cleans the carpet and comes back with a bill of $435. I was also not notified of any additional charges prior to being billed after service was already performed.

Contacted Customer Service to voice my complaint - rep was helpful but said I would need to speak to the manager. Took my number; manager never called back.

Unfortunately at this point you’ve lost my business. Although the product was good, the blunders and miscommunication throughout the process just isn’t worth it.

Report a concern   April 8, 2022 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Very professional and friendly. Great job on my carpets. I use your service yearly.

Report a concern   April 7, 2022 — Rated 10 out of 10 by Michelle Radford Zerorez Phoenix
What do you like about our products and services?

great products, great employees!! I have zerorez come every 6 months

Report a concern   April 7, 2022 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

The gentleman was very kind and did a excellent job on the services!

Report a concern   April 7, 2022 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Michael did a great job, very professional young man .

Report a concern   April 7, 2022 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

On time, courteous and great job as usual. I have been using ZEROREZ since 2013 and always love the results.

Report a concern   April 7, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Attention to detail, service was excellent, felt like it was worth the cost.

Report a concern   April 7, 2022 — Rated 8 out of 10 by S.H. Zerorez Phoenix
What could we do to improve?

lower your prices

Report a concern   April 7, 2022 — Rated 2 out of 10 by M.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cleaning and sealing process is lacking in a high performance job. 3 spray of sealer were used and the grout still absorb water after the application.

Report a concern   April 7, 2022 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Carpet was clean and technician was very informative

Report a concern   April 7, 2022 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Repeat customer

Report a concern   April 7, 2022 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

excellent

Report a concern   April 7, 2022 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

The service technician was professional in his approach to the tasks at hand and friendly in relating to the customer at hand.

Report a concern   April 7, 2022 — Rated 10 out of 10 by Patricia Kopren Zerorez Phoenix
What do you like about our products and services?

Clean carpets and professional service. It was a pleasure not to be sold on additional services and products. They explained wha5 I was getting.

Report a concern   April 7, 2022 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great!! Very friendly service.

Report a concern   April 7, 2022 — Rated 9 out of 10 by B.E. Zerorez Phoenix
What do you like about our products and services?

Our technician, Caleb, was an outstanding representative of your company - very polite, professional and helpful.

Report a concern   April 6, 2022 — Rated 10 out of 10 by K.O. Zerorez Phoenix
What do you like about our products and services?

Zerorez products work great and your staff does too!

Report a concern   April 6, 2022 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

Rug and sofa clean and softer than new. No crunchy hard edges from left over soaps or cleaners. Nice job guy's

Report a concern   April 6, 2022 — Rated 10 out of 10 by K.L.R. Zerorez Phoenix
What do you like about our products and services?

The dirt and stains on my carpets and upholstery after years were cleaned beautifully. Thank you

Report a concern   April 6, 2022 — Rated 10 out of 10 by Christine Pawl Zerorez Phoenix
What do you like about our products and services?

First time using Zerorez. Happy I did. Tech was on time, knowledgeable and thorough. Very pleased with the result. Will definitely use again.

Report a concern   April 6, 2022 — Rated 10 out of 10 by V.E. Zerorez Phoenix
What do you like about our products and services?

Courteous and friendly service carpets look great

Report a concern   April 6, 2022 — Rated 10 out of 10 by Frances Deppert Zerorez Phoenix
What do you like about our products and services?

Professional, Courteous and Technically equipped.

Report a concern   April 6, 2022 — Rated 10 out of 10 by Thomas Barnes Zerorez Phoenix
What do you like about our products and services?

Everyone is super polite. Tecnicians are efficient and thorough. Had a number of puppy spots and after everything dried, they were undetectable. Have had Zerorez before and have been pleased everytime. The first time I used them was after a disappointing experience with another company who used the steam cleaning approach. That company was not only unable to provide a satisfactory, clean result, but one of the owners suggested I rip out the carpet and replace it.

Zerorez proved that person wrong, as they were able to provide a totally acceptable product with their first application.

I recommend Zerorez, especially if you have a challenging carpet to clean! Thomas Barnes

Report a concern   April 6, 2022 — Rated 0 out of 10 by T.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Would not Clean a spot.


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