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based on 84701 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Most of the time the contacts are very pleasant.
They get the job done.
Awesome job by your crew! Pride in their work and they took extra time to explain the process. Our carpets look and smell great and we have 4 dogs!! Thanks Again
I liked it. It did end up being more costly than anticiapated
The technicians are very knowledgeable and professional. They work quickly and get the dirt out with no residue. They are on time or let you know if they will be late or early.
Went looking for the 3 room $139 special. Started there and added additional room, hallways, etc. Ended up being quoted slightly north of $300.
Time window by Zerorez was between 2-6pm. Technician shows up at 1pm without any call or notice.
Technician cleans the carpet and comes back with a bill of $435. I was also not notified of any additional charges prior to being billed after service was already performed.
Contacted Customer Service to voice my complaint - rep was helpful but said I would need to speak to the manager. Took my number; manager never called back.
Unfortunately at this point you’ve lost my business. Although the product was good, the blunders and miscommunication throughout the process just isn’t worth it.
Very professional and friendly. Great job on my carpets. I use your service yearly.
great products, great employees!! I have zerorez come every 6 months
The gentleman was very kind and did a excellent job on the services!
Michael did a great job, very professional young man .
On time, courteous and great job as usual. I have been using ZEROREZ since 2013 and always love the results.
Attention to detail, service was excellent, felt like it was worth the cost.
The cleaning and sealing process is lacking in a high performance job. 3 spray of sealer were used and the grout still absorb water after the application.
Carpet was clean and technician was very informative
Repeat customer
excellent
The service technician was professional in his approach to the tasks at hand and friendly in relating to the customer at hand.
Clean carpets and professional service. It was a pleasure not to be sold on additional services and products. They explained wha5 I was getting.
Carpet looks great!! Very friendly service.
Our technician, Caleb, was an outstanding representative of your company - very polite, professional and helpful.
Zerorez products work great and your staff does too!
Rug and sofa clean and softer than new. No crunchy hard edges from left over soaps or cleaners. Nice job guy's
The dirt and stains on my carpets and upholstery after years were cleaned beautifully. Thank you
First time using Zerorez. Happy I did. Tech was on time, knowledgeable and thorough. Very pleased with the result. Will definitely use again.
Courteous and friendly service carpets look great
Professional, Courteous and Technically equipped.
Everyone is super polite. Tecnicians are efficient and thorough. Had a number of puppy spots and after everything dried, they were undetectable. Have had Zerorez before and have been pleased everytime. The first time I used them was after a disappointing experience with another company who used the steam cleaning approach. That company was not only unable to provide a satisfactory, clean result, but one of the owners suggested I rip out the carpet and replace it.
Zerorez proved that person wrong, as they were able to provide a totally acceptable product with their first application.
I recommend Zerorez, especially if you have a challenging carpet to clean! Thomas Barnes
Would not Clean a spot.

Both Luis and David were professional, efficient and arrived early. They did a fantastic job on carpets!
Nate and Name removed