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based on 84699 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Do an excellant job cleaning. I am sensitive to smells and like not having the soapy smell.
Your service rep, De Angelo, was great. Very professional, prompt and explained everything well. I love the feeling of a Zerorez clean carpet - no crunchy feeling and the carpet looks néw again.
Technical experts very thorough polite and on time
Nice people that work for Zerorez. They do a great job and my carpet looks great
Carpet looks like new . Mike was very efficient and quick , he did a great job . He was polite and more than careful and kept me updated on the progress . Thank You
On time arrival and a good, clean carpet.
I appreciate the technology which allows for cleaning without detergents and harsh chemicals.
Great
Excellent service. Dried quickly and clean
As advertised (no residue). Appointments are kept (rare these days) and job done in short time.
ZeroRez overall products and services continues to exhibit high standards. My experience with this amazing company has been positive and I am always very pleased with the service they provided.
Fast, efficient process; dried quickly and no matted carpet afterwards.
On time, friendly, great service!!
Technician was a really nice guy, clean my carpets very nice love the results will do it again
The service man did a great job and was very professional. I will be calling you people in the future because of him. I already have informed my golf ladies how pleased I was.
Everyone from the office staff to the service technician is very friendly and professional. The technician is on time and the cleaning is amazing. There's no left over chemical smell and it's safe for my cats even immediately after cleaning. Best of all the spots don't reappear
Luis did an excellent job.
The technician hr was extremely knowledgeable about everthing he was doing and explained as he worked on my carpet.
Quick and efficient service
Great pricing, ease of scheduling, professional staff.
He was friendly person, he did a good job, cleaning stuff wasn’t strong and carpet dry quickly. I
Response, on time, product did not leave any unpleasant odors, serviceman was knowledgeable and informative about follow up care of carpet.
We appreciated the information on tile care and plan to use same company later this year to clean our tile floors.
Jake was great to work with! Very personal and did a great job!!!
Do a great cleaning for the most part. Wish all areas would clean up & look new. That’s my wish, even traffic areas…may be far reaching. But, overall great job. Friendly.
Great job I had dark lines wherever I walk and they got it out and it practically dry when they leave love love love my carpet cleaner Marco he did a great job!!!!
By not telling me that I had to clean my carpets before I have the carpets cleaned. Was not aware that I would be charged $25 x room to vacuum. There was no excessive debris, bodily fluids or anything gross on the floors. I have pictures. I had no choice but to succumb to the $75 extra charge fee or else my child would have been late to school because I didn’t not have time to vacuum it myself. My neighbors all gathered around to talk to me about the carpets getting cleaned. They all saw the ZeroRez van outside. They wanted to know information. When I told them about the extra fee for vacuuming, my next door neighbor was appalled. You see, she took care of this townhouse for 30 years before my uncle bought it. She had been inside the unit the day before to see the how the carpet look after McFarland stretched it. She said there was nothing extraordinary about the carpet. Another neighbor said they would have vacuumed it for me for free, had I let them know. I explained to my neighbors that I would be in contact with ZeroRez and that it was probably a training issue with the rep that came out to do the work. I’m certain it’s a simple misunderstanding. I told the neighbors that I would give you the opportunity to make things right. Word spreads Last name removed. There are 288 townhouses in my community. I am helping my uncle get his unit ready to move in to my complex and this was not my home. I don’t have carpet in my home so when neighbors were telling me that I paid too much or that I should have used their carpet cleaners, I explained to them that my uncle did not want “crunchy” carpet.
Please contact me at Phone number removed
These 3 rooms are very small: only 9’x10, 10’x10, 11’x10, plus stairs and a tiny hallway. My uncle thought I was going to get him the advertised TV special price. I explained to him that he got the special price but these additional charges were “fees”.
He is not happy.
My friends and family that I’ve spoken to about this have never had to clean their carpets before having their carpets cleaned. This was a vacant home and there was no vacuum. No furniture, just fresh paint.
Cody was great, very professional and did a good job. I give him a 10, top score!
I like that only water is used and no soap
Everything
First name removed did a very good job