Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84699 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 17, 2022 — Rated 10 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

Tech was on time and very informative.

Report a concern   April 17, 2022 — Rated 10 out of 10 by M.M.W. Zerorez Phoenix
What do you like about our products and services?

Tech was friendly and professional. You guys always do a great job!

Report a concern   April 17, 2022 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

We had a very knowledgeable guy and he was done in no time ya hoooo

Report a concern   April 17, 2022 — Rated 6 out of 10 by J.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

For the price we paid I do not see any difference from the last time we had the carpet cleaned for a third of the price. The carpet was still slightly damp.
The associate that we had was very professional and polite. No issues with him at all
I do not think I will use 0rez in the future

Report a concern   April 17, 2022 — Rated 10 out of 10 by Julie Nicol Zerorez Phoenix
What do you like about our products and services?

Jessie was professional and explained all services with prices. He was even early (he called 1st to see if is was ok) carpets came out pretty well considering there age. I will definitely be using your services again.

Report a concern   April 17, 2022 — Rated 10 out of 10 by E.J. Zerorez Phoenix
What do you like about our products and services?

I got communication with arrival time. The tech was very nice and explained the procedure. He was done in about 1.5 hours and cleaned up well. He did an awesome job with a very tough floor to work with. Thank you!

Report a concern   April 17, 2022 — Rated 10 out of 10 by S.N. Zerorez Phoenix
What do you like about our products and services?

the floor tile looks brand new

Report a concern   April 17, 2022 — Rated 10 out of 10 by Brooks Stair Zerorez Phoenix
What do you like about our products and services?

Your service people are always polite and knowledgeable. Kaleb was really great at working to make sure my carpet was cleaned well. Really nice young man.

Report a concern   April 17, 2022 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Mitchel cleaned our carpets and did a wonderful job!!

Report a concern   April 17, 2022 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Great product, highly professional techs.

Report a concern   April 17, 2022 — Rated 4 out of 10 by M.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are areas that u can clearly see the outline showing clean area and old unclean area especially around the baseboards. Grout looks clean and back to original color yet other areas looks the same.

Report a concern   April 17, 2022 — Rated 3 out of 10 by N.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I’m pretty upset with the results of this time. I’ve used zerorez three times and have always been please but this time after the technician was “finished” I asked for white rag and then literally wiped up gray dirt puddles of water on my tile floors.

I did this for 4 spots and pointed out multiple others. He went over the area again and after he left I have found again multiple areas where you can clearly see we’re missed. You can actually see the “stoked” of the machine where the tile was cleaned and areas where it wasn’t.

I took multiple pictures to show you but dont see where I can upload them. I’m really disappointed and the kitchen area needs to be re cleaned. I was in my hands and knees scrubbing areas to see if it were stained our something and these spots came up and then I thought to myself what am I doing…I just $260 for this to be cleaned

I would really appreciate a call.

Thank you

Report a concern   April 17, 2022 — Rated 7 out of 10 by B.N. Zerorez Phoenix
What could we do to improve?

Work more on stains

Report a concern   April 17, 2022 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Radio

Report a concern   April 17, 2022 — Rated 10 out of 10 by Amee Hayes Zerorez Phoenix
What do you like about our products and services?

The team was very fast but extremely efficient. Our carpets are old and had a lot of pet stains.
We were hoping to put some life back into our carpet. After Zerorez, our carpets got a much needed facelift! It looks superb!
Zerorez does what they advertise and is affordable. Highly recommend!

Report a concern   April 17, 2022 — Rated 10 out of 10 by Kathleen Landelius Zerorez Phoenix
What do you like about our products and services?

The Zerorez rep was professional and thorough in his work.

Report a concern   April 17, 2022 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   April 17, 2022 — Rated 7 out of 10 by J.S. Zerorez Phoenix
What could we do to improve?

I had 3 rooms of carpet, a hallway and a staircase cleaned. I also had tile in a bathroom, hallway, laundry room, family room and kitchen/dining room cleaned and sealed. I was told it was a 5-6 hour job. It only took about 2 hours which seemed to be a pretty great thing. However, when my carpet dried, it does look better, but it was very crunchy and hard. I was told that one of the great things about zerorez is that it leaves no crunchy residue. Which leads me to believe that in the haste to get through my job quickly the carpets were not cleaned very thoroughly. There were places where it looked like they may not have been cleaned at all because there were no “tracks” from the cleaner left in the carpet like in other areas. The tile came out pretty good, there were a couple of spots that I was told cannot be removed from the tile which was unfortunate, but the carpets left me feeling like they weren’t overly clean and just rushed through. I spent almost $700 to get my floors cleaned and I feel like they’re only half clean. Doesn’t feel like a good use of $700. I feel like I could’ve rented a carpet cleaner and done it myself and gotten a similar result for under $100

Report a concern   April 16, 2022 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Friendly employees with quality work.

Report a concern   April 16, 2022 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Lage Dreyer was the young man who came out and did the actual work and he was amand interesting. interesting. He explained everything before he go started, we agreed on the price and away he went. He did a beautiful job. My carpet is actually light and "fluffy". Dried in no time! I will definitely recommend Zerorez and will call them again when I'm ready for another cleaning! Thanks Zerorez and Lage!!

Report a concern   April 16, 2022 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

It worked on tuff stains and the price was affordable

Report a concern   April 16, 2022 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Did a great job on my carpet

Report a concern   April 16, 2022 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Very professional and very knowledgeable about their service.

Report a concern   April 16, 2022 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Great products and excellent service

Report a concern   April 16, 2022 — Rated 9 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Every time a Zerorez tech has cleaned my carpets they acomplish their cleaning duties professionally, carefully and quickly. Always I am asked if there is a problem area or areas that have a stain. If there is a stain it is pretreated and cleaned and/or removed during the cleaning process.

Report a concern   April 16, 2022 — Rated 10 out of 10 by E.V. Zerorez Phoenix
What do you like about our products and services?

Quick, quality service. Courteous serviceman, Caleb.

Report a concern   April 16, 2022 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

They are consistent, on time and through Use them every year fir the past four years

Report a concern   April 16, 2022 — Rated 9 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

Radio

Report a concern   April 16, 2022 — Rated 10 out of 10 by N.O.B. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   April 16, 2022 — Rated 10 out of 10 by Marcy Sendroski Zerorez Phoenix
What do you like about our products and services?

Rob McKinnon was polite and explained everything he was doing. He told what the next step would have to be if the stains rose up in the carpetting. Very thorough


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