Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84691 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 23, 2022 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Carpets feel amazing afterward. They aren't crunchy and are soft to walk on. We had our whole house done. And it took about 6 hours to dry. Our technician was great, friendly and professional.

Report a concern   May 23, 2022 — Rated 9 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

All went very well. Thank you

Report a concern   May 22, 2022 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Excellent service! My furniture looks brand new!

Report a concern   May 22, 2022 — Rated 10 out of 10 by Reynaldo Cruz Zerorez Phoenix
What do you like about our products and services?

I liked that there was not an overbearing odor of chemicals left after the carpets were cleaned. The service tech was very friendly and helpful and didnt push us to purchase extra services.

Report a concern   May 22, 2022 — Rated 10 out of 10 by Yessenia Herrera Zerorez Phoenix
What do you like about our products and services?

Great job! Professional and have lots of information!!

Report a concern   May 22, 2022 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

On time/early, really friendly, great job!

Report a concern   May 22, 2022 — Rated 10 out of 10 by Jacqueline Banuelos Zerorez Phoenix
What do you like about our products and services?

Easy to schedule online and great service. My carpets always get cleaned correctly and the customer service of the technicians is always great.

Report a concern   May 22, 2022 — Rated 10 out of 10 by Brandon Stephens Zerorez Phoenix
What do you like about our products and services?

Rachel is the best technician ever.

Report a concern   May 22, 2022 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

I love the no soap just water and fast drying

Report a concern   May 22, 2022 — Rated 7 out of 10 by K.M. Zerorez Phoenix
What could we do to improve?

We were mostly satisfied. The biggest problem we had was we had dark spots after he finished and he did go over them again and it did help. Our stairs still have dark spots on the round part of each stair. When we asked we were told that it was damage to the carpet. We took a rag after he left and went across the stairs and our rag was black. So it could have been cleaned better if addressed. I just think the problem areas should taken care of and not ignored. He was a really nice guy.

Report a concern   May 22, 2022 — Rated 1 out of 10 by E.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Nothing. Jordan was fantastic. Have already recommended you to our friends!

Report a concern   May 22, 2022 — Rated 5 out of 10 by B.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Can still smell Urine in the front bedroom

Report a concern   May 22, 2022 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Great customer service! The scheduling process was easy, pricing was easy to follow and reasonable, communication from the company was great, and the technician that came out was fantastic. Very professional, friendly, and he knew his trade and took pride in his work. Plus no crunchy carpets :-)

Report a concern   May 22, 2022 — Rated 10 out of 10 by Sandra Adkins Zerorez Phoenix
What do you like about our products and services?

The service person was so educational and friendly. I love the fact that the carpet isn’t crunchy afterwards

Report a concern   May 22, 2022 — Rated 10 out of 10 by Sholeena Gable Zerorez Phoenix
What do you like about our products and services?

The agent was awesome and professional and extremely nice he did a wonderful job. We are very happy with the service and will be using you guys again when needed

Report a concern   May 22, 2022 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

The carpet looks and feels amazing. Good value and friendly staff.

Report a concern   May 22, 2022 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

Very professional quality work.

Report a concern   May 22, 2022 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Friendly prompt service. Easy to make an appointment. Zerorez deep efficient cleaning makes everyone in the house and their allergies feel better.
Thank you!

Report a concern   May 22, 2022 — Rated 4 out of 10 by A.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Stains already coming back up through carpet within 24 hrs. Tech was rude and trying to overprice the job and stated previous tech that did job obviously did not measure right and that’s not his fault, no manager to talk to, only a customer service line which was not helpful and no follow up or follow through. Will not use this company again.

Report a concern   May 22, 2022 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

I really liked how the carpet was not soaked and took hrs to dry. Spencer the technician was on time and explained the whole process.

Report a concern   May 22, 2022 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning was awesome. Staff is great!

Report a concern   May 22, 2022 — Rated 9 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

The explanation of how you clean carpets!

Report a concern   May 22, 2022 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

The products are safe, and it really does the job right ! My carpets looked sooo clean!

Report a concern   May 22, 2022 — Rated 10 out of 10 by O.M. Zerorez Phoenix
What do you like about our products and services?

Very professional and friendly

Report a concern   May 22, 2022 — Rated 10 out of 10 by Valerie Ewen Zerorez Phoenix
What do you like about our products and services?

On time, did a great job, friendly rep

Report a concern   May 22, 2022 — Rated 10 out of 10 by Kat Swafford Zerorez Phoenix
What do you like about our products and services?

Our service tech, Keith, was super friendly and it was great to get feedback from him on the status of the carpet in the house we just bought. The entire process was smooth and quick!

Report a concern   May 22, 2022 — Rated 10 out of 10 by Ajay Anand Zerorez Phoenix
What do you like about our products and services?

Amazing service, incredibly clean tile floor and carpet across the home. Great service and definitely will be getting the service done many more times.

Report a concern   May 22, 2022 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

The carpet service technician was very professional and informative. He was very upfront with the cost and explained the process of the service. I was able to get a next day appointment.

Report a concern   May 21, 2022 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Very friendly and efficient service person, Drake. As always Zerorez does a great job/.

Report a concern   May 21, 2022 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Mathew was excellent. Polite and took great pride in his work. After completing a room or piece of furniture, he let me check it to see if it was satisfactory.


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