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based on 84679 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician had arrived on time and explained the entire process to me. Once he explained everything, he started right away.
Customer service was great.
My carpet looks the same as it did before he came. He kept having me come out and check and obviously it looked okay because the carpet was wet. There is a clear spot on the carpet where he let the machine sit and that part looks brand new. This is not the first time we had you guys out.. the last time we were 100% satisfied. Either way I am very disappointed on what the carpet looks like today and will not be calling you back out unfortunately.
Everything!
So clean!
Carpets look great but tech broke my daughters LED lights. He broke the cord in half somehow.
I like that you have a machine that actually scrubs the carpet.
Associate TREYVON LEE is very courteous , reliable and did a wonderful job on 3/25/23. He explained what has to be done and gave sincere recommendations on what may be use to sustain the cleanliness and status of carpet and tile . He did not appear pushy or doing sales talk . His attitude and workmanship is excellent.
We love zerorez! We recommend it to all our friends. Always professional, always friendly, always efficient!
We like that no chemicals are used.We liked our technician; friendly, efficient; careful of our property; courteous
Carpet looks nose great service they did an excellent job way better than Stanley Cleaner happy with your service thank you
They do great work! I had a great experience with them.
Rob did a good job.
Arrived on time, carpets look and smell great!
Carpet did not come clean, and furniture indentations did not come out.
Technician charged an additional $25.00 for a walk-in closet because the bedroom had no furniture in it.
Did a great job. Very professional.
The men that do the work are always very friendly and efficient.
Your technician hacked our credit card! He did not send us a text to make a payment but instead took considerable time to enter our card number into his phone with no receipt. Shortly after, fraudulent charges were made our card. I called your company and reported him. The supervisor on the phone was apologetic but no compensation was offered. I had to call & change our CC info with all the places that use the card for monthly charges and it was a huge hassle.
Also, at the end of his cleaning, he told us to open the windows and turn the ceiling fans on AFTER the carpets were wet; no forethought or consideration in suggesting this when it was more easily done. When I appeared with fans to take down the hallway to the bedrooms, he continued mopping the hallway floor, preventing me from delivering the fans. He lacked courtesy, forethought and consideration and he is a crook.
High traffic area where carpet was matted down wasn’t improved.
Paid nearly double quote for pet stains, which I put in questionare and protectant.
Employee who came was great.
Carpet dried in decent amount of time.
Just paid almost double from what I paid another company last year for same exact level of service.
Always have great experiences with zero rez. Our tech was awesome and super nice. Did a great job and was even joking with our 3 year old. Highly recommend.
Tone down the hype about your special water. Its just charged water. Doesn’t do any more or less when it comes to cleaning carpets.
Your technician did a good job though.
Friendly, professional, and most of all you get the nasty spots out!! THANK YOU!!!!
Super friendly. Appointment process was smooth & simple. Had to reschedule. Was very accommodating. Great on-site service.. patient, informative, kind. Great work too! My wife was over the top excited about results. Thanks.
My carpets look like new, plus Zerorez leaves them soft, not stiff like some other carpet cleaners products do.
Excellent results on cleaning my carpets and tile
The young gentleman that clean my carpet was very thorough. He clean my recliner first. He didn't rush. He clean my recliner over and over again. I was very pleased with the result. My carpet has a few challenging spots, which was dirty than some other area on the carpet. The guy took his time to clean those challenging spots. He went over the carpet as a hold and it very well. The gentleman took pride in his work , and he was very caring. All in All he was truly a professional.I WILL tell my friend about Zerorez if and when she need her carpet clean.My carpet was clean on 3/23/20/2023 a Thursday at 12:00 noonish to 2:00 pm.
Professional technicians and excellent customer service.
Tyson did a fantastic job. He was very thorough and the carpet came out beautifully.
Lack of smell of ingredients,. After drying no hard crusty feeling.
Doesn’t seem clean or smell clean
I like that I can schedule an appointment online. The technician was on time and did a thorough job.