Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84672 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 13, 2023 — Rated 10 out of 10 by H.O. Zerorez Phoenix
What do you like about our products and services?

Very courteous and thorough! Did a great job and there was no pressuring for more sales but still have quote in case I wanted it!

Report a concern   September 13, 2023 — Rated 10 out of 10 by Craig Young Zerorez Phoenix
What do you like about our products and services?

Great communications addressed the stains that I thought could not be removed. The carpet looks like new.

Report a concern   September 13, 2023 — Rated 10 out of 10 by Stacy Girard Zerorez Phoenix
What do you like about our products and services?

Very affordable. Easy to schedule. Friendly staff all around! My house looks amazing, thank you!

Report a concern   September 13, 2023 — Rated 3 out of 10 by M.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Focus a part of your business on the upkeep of your equipment and fleet. This is the second time one of your trucks left oil stains on our driveway. SECOND Time! After the first I swore I would never use your company again and have used competitors on numerous occasions. However, your recent ad about adding tile cleaning caught my attention, so I relented and made an appointment for a small area to be cleaned - as a test case.
When Mojave arrived in a van with a broken windshield I had flashbacks of the first event and asked him if the truck leaked oil. He indicated they get a different vehicle each day and he was not aware of any problems, so I grudgingly agreed to let him park on the drive.
When he came into the house I told him up front I was a skeptic about the ability to clean the tile to the degree my wife would be satisfied. I had a test area laid out and told him to start there and we would see if there was any value in going further. My wife (the KEY) and I were blown away by what we saw after the test area was cleaned. WOW WOW. We added nearly the entire house to our work project and poor Mojave was here until after 7. He is a Rock Star!! Could not be happier with him or the process, but your vehicles are a disgrace. If you can't maintain your equipment, you can at least lay down a pad where the trucks park. Home office needs to get its "stuff" together to provide support to great technicians and what appears to be a good cleaning process. Our neighbors are asking how things went as they are looking for similar services. I highly recommend Mojave and the cleaning process, but you will need to park your shoddy vehicles in the street - or in the next neighborhood. Not sure your hoses are that long.
Very, very conflicted here - but for the multiple oil stains in our drive, this experience could have been a 10!!

Report a concern   September 12, 2023 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Excellent service team!! Friendly, courteous. Treyvon and Darrel were excellent!!

Report a concern   September 12, 2023 — Rated 10 out of 10 by Kellye Perkins Zerorez Phoenix
What do you like about our products and services?

Your technician Myrice T did a superb job, carpet and tile haven't looked better. We will be a repeat customer.

Report a concern   September 12, 2023 — Rated 10 out of 10 by Debra Carney Zerorez Phoenix
What do you like about our products and services?

Jacob did an excellent job cleaning our carpets!

Report a concern   September 12, 2023 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

No soap and very friendly techs

Report a concern   September 12, 2023 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Whether Zerorez is cleaning my carpets or my furniture, I know your employees will do an excellent job. I have used Zerorez for many years and will continue to use them.

Report a concern   September 12, 2023 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Friendly guys and carpet looks great

Report a concern   September 12, 2023 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

They are polite, timely, thorough. They do a great job. Most importantly I have no allergic reaction to cleaning process nor do my dogs. Great company.

Report a concern   September 12, 2023 — Rated 10 out of 10 by Stephanie Spearman Zerorez Phoenix
What do you like about our products and services?

Zeroez has always done great work on my carpets. This time they cleaned my two recliner chairs. Trayvon was great. He was professional and kind enough to explain why some spots would not come out in one of the chairs. He really tried. I so appreciate him.

I will be getting the grout on my floors cleaned next month.

Thank you Trayvon and Zeroz.

Stephanie

Report a concern   September 12, 2023 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Nathan was great

Report a concern   September 11, 2023 — Rated 7 out of 10 by A.M. Zerorez Phoenix
What could we do to improve?

I like that my carpets do not feel crispy after cleaning the carpets. When I called to book my appointment, I had a card with promo codes. I asked the person when booking about costs and the promo codes. She said I had to talk to the technician about the promo codes. The day of our appointment, the technician said I had to book online or call call the front office. So there was a little confusion on pricing. I can only hope I did get the protector upgrade with my carpet and rug cleaning.

Report a concern   September 11, 2023 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

I am happy with the job that was performed, my only complaint is that I have not receivede an inovoice of what was done and a receipt for payment.

Report a concern   September 11, 2023 — Rated 10 out of 10 by A.O. Zerorez Phoenix
What do you like about our products and services?

Honestly the review if for Ashley. She was absolutely wonderful and so helpful with the floor situation I have going on. Unfortunately the pet solution didn't fully take care of the cat pee but.... That's cat pee for ya. My carpets will need to be replaced due to the lingering smell. For now it's tolerable and the cleaning gives me some time to get funds together to replace the carpet.

Report a concern   September 11, 2023 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Dave, the technician was very knowledgeable about carpet and fabrics. They were able to give us an accurate bid and set up a convenient time on short notice. The work was done efficiently and carpets look great with no residue. Also did a denim sectional for my son that was very soiled. It looked like new when he was finished.

Report a concern   September 11, 2023 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

A great service at a reasonable price. My service technician was Jacob and he clean all of the tile in our house and what a difference it made. He verified the work to be done and the cost involved as well as keeping me informed on how things were going in regard's to any problem areas. I couldn’t be happier with the outcome. It was well worth the money for the difference it made. Thanks again Jacob!

Report a concern   September 11, 2023 — Rated 10 out of 10 by Chad Ashby Zerorez Phoenix
What do you like about our products and services?

Very friendly service. Carpet looks fantastic!

Report a concern   September 11, 2023 — Rated 10 out of 10 by Rick Domiani Zerorez Phoenix
What do you like about our products and services?

I was very impressed by the job. and the tech. AVERY was great. He really knew how to do the carpets and they came out like new. I would only use Zero Rez in the future. Thank You RICK.

Report a concern   September 11, 2023 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

that my carpet isn't crunchy and I always know what I'm getting

Report a concern   September 10, 2023 — Rated 10 out of 10 by Connie Rae Flusche’ Zerorez Phoenix
What do you like about our products and services?

The gentleman was kind and talked me through the process and told me about the different things that will help the life of the carpet without making me feel pressured.

Report a concern   September 10, 2023 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

The tech did a great job.

Report a concern   September 10, 2023 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

Your service tech was amazing. She was very pleasant and did a nice job on our home.

Report a concern   September 10, 2023 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Carpet feels cleaner than it did when I used another company.

Report a concern   September 10, 2023 — Rated 8 out of 10 by D.B. Zerorez Phoenix
What could we do to improve?

hard to say , the technician was great,

Report a concern   September 10, 2023 — Rated 10 out of 10 by Elden Kramer Zerorez Phoenix
What do you like about our products and services?

I find the floor cleaner ideal on the tile in our home.

Report a concern   September 10, 2023 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

On time, quick and friendly

Report a concern   September 10, 2023 — Rated 1 out of 10 by D.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Portions of the area rug are clean and other portions are the same as before I called for an appointment.

Report a concern   September 10, 2023 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

No residue cleaning is done well.


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