What our clients think of us!

Edges around carpet boarding tile floors and traffic area in entry living room carpets not pre-treated the same as the rear family room carpet. Looks darker than the rest of the carpet.

I hope this message gets into the hands of a manager. 

We have use your company several times in the past for our carpets and have been very happy. 

This time we decided to use your company for our tile. The tile looks good however the grout lines do not. Some came clean and some did not. There were two technicians, one was training the other. They started in the hallway. When it was done I asked them if the could redo some of the grout lines that did not look clean. He agreed and the spots came clean. I thought he would have done this for the other rooms. He did not. As you can see from the photos, the grout is very unevenly clean.

I was not here for the full service, I went to work. My wife did ask about the grout. She said the technician said it would dry clean. Again,  as you can see it did not. We did pay for the grout to be sealed. So now I can't even try to clean the spots myself. If I do, I will end up removing the sealant. 

When the team left they knock over a very large ceramic pot and it broke.

My wife said they we very apologetic and did give us a $100 discount which should cover the cost to replace it.

However,  when I got home from work I noticed two other things that were damaged, that they may or may not have known about.

Please take a look at the other attached photos.  We have a China cabinet that was apparently nicked by their equipment. I should be able to buff out and or restain the damaged wood.  It looks as if was hit two times by the handle of their equipment and once by the floor attachment. 

Lastly,  when they finished with one of the tile cleaning tools, they set it outside by my front door. As you can see from the photo, the chemicals or dirt stained my cement at my front door. I did try to wash it off but it did not come clean.

So overall I am disappointed in the over service. I feel the grout should not be this unevenly cleaned and I am disappointed in the damage that was caused to my China cabinet, which they may or may not have known that they did. I am disappointed in the ceramic pot that was broken and by the stain that I now have outside my front door.

I will say the two technicians were very polite, I am just disappointed in the circumstance of events that took place.

Sincerely, 

Name removed 

There is a plethora of reasons why we constantly use ZeroRez as our go-to carpet cleaning service. Professional employees who discuss treatments, procedures, and make you feel comfortable with the services you select. Also, you never feel rushed or made to feel you are an appointment standing in the way of the next appointment. The water is pretreated and makes the area smell so good after. I know they are willing to be thorough in their work, and they work with you when you have scheduling conflicts. It is the only company we will call for service and we have no problem paying the extra fee for coming out to Maricopa.

Everything!!!! A great tech..a wonderful job on my carpets.A price thats very affordable..would not use any other than Zerorez..Thanks so much!

Citrus pre-clean
Quality service

The carpets looked clean and our rep was professional and informative !

Service was great. Only thing to "improve" would be your price but we were very pleased with the crew that made our tile look like new. Keep it up!

Had a great representative come out to our house for carpet cleaning.

Randy and Candy are true professionals and customer service was great !!! I’m a time when no one cares this company goes the extra mile

Staff is always on time, personable, professional, and always do a great job.

We had very good results and the technician listened to our concerns.

Environmental friendly products and great staff

Your techs are always knowledgeable and helpful. I only use Zerorez because my carpets feel clean and fluffy. No chemical crunchiness or smells.

Provide booties for us to wear while carpet dries.

Justin did a great job. Send him back the next time!

The carpets are clean, smell fresh, and are not crispy.
The technicians were friendly and competent.

They we fantastic.

No residue on the carpet

your employee did an excellent job and was very personalbe

l had my tiles steamed cleaned and paul did
an amazing job. paul does his job well because
he enjoys it. It shows.

I enjoyed the level of communication the Zerorez representative, Joshua, had prior to appointment time. He also walked me through the process before he started and gave me realistic expectations. I would choose Zerorez in the future for both the cleanliness and pricing.

they were on ti e and did a great job.

My technician was very professional and polite. He did a great job!

Very good products
Very good tech

Once again perfect work. Technician on time and we discussed scope of work and final price before starting.

Zerorez process cleans without leaving carpet and rugs 'crunchy.

Highly recommended.

Reliable, professional and knowledgeable

The tech was great, the cleaning was great, the over all experience was great and the best part is, the tech told me it would get rid of the smell of dust in my carpet and it DID!!!!! I am a totally satisfied customer

A very nice job. My carpets look fabulous! In the past, after carpet cleaners had finished, I was often left wondering why I bothered to call them at all. I'll definitely use ZeroRez again.

EXCELLENT JOB, COURTEOUS AND POLITE

It is, and it was a wonderful afternoon. Puppies' lack of training was erased. spills are gone, and 13 years of history lost to clean. Love it! it is too bad I can not send pictures, it is so beautiful and smells so good.