Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85241 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 27, 2011 — Rated 9 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

I really like the fact no chemicals are being used. Also, the technician took his time to ensure that the carpets are thoroughly cleaned.

Report a concern   December 24, 2011 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Everything !! Your Tech was very courteous, and knowledgeable. (I will be requesting Levi next time, he was great !!) I will be using your services for all future cleaning of carpets, chairs, couches, etc....

Report a concern   December 23, 2011 — Rated 1 out of 10 by S.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I really liked the idea of using a company that didn't use harsh soaps as I have a 6 month old and 4 year old with severe allergies and skin sensitivity. I felt zero rez was more expensive but I was ok with the price as long as I had a good experience. I was quoted $225 for 4 small rooms and a small area rug. When the technician arrived he said I should not have been quoted over the phone and he needed to do a walk through first, when I told him I already wrote a check as was even told I could pay over the phone he said I could always right another check. When I finally said the high amount I was quoted he was fine with it. I came back in to talk to him about the areas I felt really needed cleaning (we don't have any pets just mainly high traffic stuff and two small stains from a drink and rootbeer in one of the kids rooms) but he was on the phone making a personal call. The assistant who was very polite asked if they could park the van on my driveway which I said was fine, but was not told it would leak which it did quite a bit. The carpet just seemed ok, they never got the root beer stain it didn't even look much lighter and the high traffic areas seem to look like some of the spots are returning already after just a few days.

Report a concern   December 22, 2011 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

My carpets have never been cleaner! I loved how there was no soap residue or strong chemical smell. I will recommend zerorez to everyone I know.

Report a concern   December 22, 2011 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

No Chemicals

Report a concern   December 22, 2011 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

Our carpet seems a lot cleaner -- traffick areas are still quite evident. One problem I would like say is that your people are not allowed to move any furniture which makes it difficult for us -- he wouldn't even help us move a very small dining room table and watched as we did it for ourselves. I probably woluldn't use your services again for this reason. We had already moved everything else out of his way.

Report a concern   December 22, 2011 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Carpet looks new.

Report a concern   December 22, 2011 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Fast, the carpet dried in 6 hours or less. No smell, only smell of fresh clean carpets.
The dirt came out and some of the paint stains.

Report a concern   December 22, 2011 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The cleaning process works very well, just as advertised. And...I love the corner protectors! The last company we had clean our carpeting really banged up the walls and corners. The two techs that cleaned our carpet we're so careful that they didn't really need the corner protectors. However, we just had our house painted so I'm glad they use them.

Will definitely use again!

Report a concern   December 21, 2011 — Rated 10 out of 10 by H.W. Zerorez Phoenix
What do you like about our products and services?

My carpet was awful and he cleaned it very very well

Report a concern   December 21, 2011 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

I like everything about Zerorez! Very reliable always on time, do a great job! No chemicals, the carpets stay cleaner so much longer.

Report a concern   December 21, 2011 — Rated 9 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I was amazed by the results of the cleaning that was done on my 5 year old, light colored, sectional. It had never been professionaly cleaned before. Your employee was fantastic! He let me know that he would try his best to get all the stains out, but there may be some traces of stains after it dried. Two hours after he left, my sectional was completly dry and I could not believe my eyes! There were "No Stains Left!" My sectional looked new again! I will definetly call Zerorez in the future for my other cleaning needs. As for your employee, He was clean, very nice and had great work ethics!

Report a concern   December 21, 2011 — Rated 7 out of 10 by J.V. Zerorez Phoenix
What could we do to improve?

More price disclosure online (the price at time of service was higher due to alleged increased work needed). I also called your office BEFORE booking to ask about tile cleaning method and the lady in your office was NOT very knowledgeable about the process/method (I had to pry information out of her as to how you did the process). The actual work in the field was done VERY WELL and the service tecnichian was friendly, prompt, and complete.

Report a concern   December 20, 2011 — Rated 10 out of 10 by W.K. Zerorez Phoenix
What do you like about our products and services?

My carpet looks fabulous and our service man was so kind-- I was extremely impressed!!!

Report a concern   December 20, 2011 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Your technician was a total professional, right on time, well prepared and did an outstanding job! The carpets look like new, your system is the best. Thanks for the prompt service.

Report a concern   December 19, 2011 — Rated 4 out of 10 by D.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After the carpet dried, I could still see areas that some stains. I feel that some of the carpet cleaners that I have used in the past would have been able to get them out easily.

Report a concern   December 19, 2011 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Friendly and knowledgeable technician, no residue.

Report a concern   December 19, 2011 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

I liked that there wasn't a soap smell afterwards. The carpets really looked and felt better. I was amazed that the worst carpet , that I thought was a hopeless case looked almost like new again. WE would use zerores again.

Report a concern   December 19, 2011 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

less wet,

Report a concern   December 19, 2011 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

Items get a thorough and deep clean with minimal drying time.

Report a concern   December 19, 2011 — Rated 10 out of 10 by K.W. Zerorez Phoenix
What do you like about our products and services?

No soaps, etc-----just using simple chemistry, ie, positive & negative ions & let nature do the rest! Out service rep is an outstanding young man!

Name removed

Report a concern   December 19, 2011 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Very clean, not soap left in the carpets

Report a concern   December 18, 2011 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

The technicians were polite, and my sofas look better than I thought possible. The sales pitch for products and services was a bit much though.

Report a concern   December 17, 2011 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Carpets look great and dried quickly

Report a concern   December 17, 2011 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

The quality of work exceeded my expectations. My carpets were in throw away
condition, and now look like new, and they are 25 years old!! The service was fast and very friendly.I will do this again next year.

Report a concern   December 17, 2011 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning product I have ever seen

Report a concern   December 16, 2011 — Rated 9 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Ease of scheduling appointment. No usage of soap or other chemicals. Professional service technicians.

Report a concern   December 16, 2011 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Not only do my carpets look clean, they feel clean. They do not feel stiff and full of soap and chemicals. I have used the same cleaning company for a number of years. Going forward however, I will be scheduling my carpet cleaning with ZEROREZ.

Report a concern   December 16, 2011 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

I have a lung disease. Your products are not hard on my lungs and the carpets are both clean and soft. Your personnel are always courteous and do a great job on our carpets.
Thank You.

Report a concern   December 16, 2011 — Rated 8 out of 10 by R.G. Zerorez Phoenix
What could we do to improve?

COST!!!


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