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based on 84376 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgable,courteous caring technicians.
No residual left n the carpet
Cody did a great job.
No odor or residue. Nick and Buddy were very professional and friendly. Great guys.
The product is outstanding and the techs were very plesant and thorough
I was very impressed with the professionalism of the techs. The carpet looks great, and was totally dry within 3 hrs. All stains were removed and no discoloration was noted.
Thank you for such a great job!
Timely service, reasonable prices, knowledgeable & customer service oriented techs (Chad Tobler was exceptional!), zero residue, great results!
timeliness, cleanliness, attitude
The entire experience - the professional staff, the lack of chemicals and soaps, the end result, and the reasonable price!
Train your employes better. No shortcuts!
the fact that you don't use soap....
Little odor, affordable, quick drying time, very informative, knowledgable, and professional employee.
The carpets are very crunchy, It sounds like you are walking on snow or straw and the place smelled REALLY bad the next day. They do look good though in all fairness.
The tech quoted a price of $468 which was out of my budget but said all of the pet stain issues would be taken care of, cleaning, sanitizing and deodorizing, so I agreed.
The tech called about an hour later and said he removed a stain in the bedroom that he said initially it would not come out because it was wax (I told him not to worry about it I would get it out with paper towels and an iron) but the charge was going to be $548 now. I could have cried, and really wish I would have been told upfront.
The next day there was a really bad musty odor in the dwelling- like dirty water. The carpets are stiff and extremely crunchy. A few of the pet stains really smell bad now-it is like the cleaning activated them.
I ran a commercial air purifier for a couple days to knock down the smell and have to delay my move until this is handled. I called and asked if the carpets were supposed to be crunchy and another appointment was scheduled. Customer service is very nice.
Ideally I would like the pet stains that apparently were not treated taken care of as promised in the original quote, and the carpets not to be crunchy with no bad odor.
Product does the best job out there and your service techs are polite and professional.
process seems to work just fine. Do not like soap on carpet.
i like the no-chemicals, quick scheduling and thorough job done. Professional too. Thanks!
no residue and the carpets look great and feel great
Your men came on time and worked hard until the job was completed. The carpet looked almost new when the job was completed. I also had them clean the grout in kitchen, entry ways and bathroom. It did look brand new when they finished - I had scrubbed hard on it previously for hours but they accomplished in minutes what I had not been able to do in hours.
The cleaners were very professional and treated my house with great respect. I liked the fact that the carpet was only damp when they left and almost completely dry by evening.
Gentleman was very professional in his appearance and demeanor. Everything was accomplished as promised and we are
quite happy with the results.
They did a good job.
I called you a few days after having my carpet cleaned by another company and
you came and cleaned it again. It was amazing how great it looked after you
finished. I will certainly recomend your company. Thank You.
I like that you do not use harsh chemicals when cleaning the carpet and your technician was very thorough.
Your people are helpful and concerned about doing a great job, which is what they do. The carpet is clean and there is no odor. Thanks
On time. Very polite and the product cleaned extremely well
The representative who answered your phone was very friendly and professional as was the serviceman who cleaned the carpet. I would recommend your company due in large part to these two employees. As for the carpet cleaning I was very interested in the chemical free, soap free cleaning method. The carpet seems very clean but it usually does after a professional cleaning. Now I am curious to see if the carpet does stay cleaner longer due to the lack of soap residue with your service. My only concern with hiring your company again is that your service is considerably more expensive than others. I'm sure your service is worth more but I am on a very limited budget and $263 was more than I could afford but I had to try it.
Our Z carpet guy was so pleasant and hardworking, we felt he did an excellent job!
I like the result and the professional way you service representative John went about his work.
It was an amazing experience! Magically, our carpets became new looking again! We'll never use any other carpet cleaning system again!
Despite your best efforts, the zerorez system was not able to remove dirt from our area carpet, dirt we had tracked in from the outside. We weren't able to get it with a vacumn either.
The guys who came in and did the service were first rate. They did a wonderful job -- Zerorez is simply unable to handle the outdoor dirt in that carpet.