- Phone: (480) 507-2419
- Visit Website
based on 84381 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We liked how nice the worker was and how he took time to explain things to us and how carful he was in our house.The only thing we think could be better is make sure that if someone is scheduled at 11-1 that you be there at that time. We just didn't like waiting all day when we were scheduled at that time. We understand jobs can run over but its just fustrating sitting around when we could be out doing other things. We will use your company again.
They were early and very professional the carpets turned out great
The previous person from your company that cleaned my carpets twice was much more professional and thorough. He did more pre-treating of pet stains and more targeted deep cleaning. The person that was here yesterday seemed to do a very perfunctory job.
No soap.
Very disappointed. Used Zerorez three years ago and was amazed. We had a dog at the time and nearly white carpeting. The cleaning was excellent. This time the tech did a half way job. No dog but plenty of dirty marks and missed areas. He hurried. Had an issue with spilled ink which we didn't fully expect to fully clean but normal "dirt" was left behind. We also parked one car behind the other in the drive way so we could get a car out. The tech parked the truck blocking in the car in spite of having the entire front of the home and half the driveway available to him. Took advantage of a three room special and then had to pay 1/3rd the cost to just do the hall. Bait and switch? don't know of too many homes were the rooms are not connected by a hall. We have yet to receive a receipt...tech entered check via phone.
We own and operate a property management company and didn't use our usual vendor and were willing to pay a little more...wrong decision.
Name removed
Havelock-Last name removed,LLC
Good service from Ryan Langston. Great job on our carpets too!
no soap products used...
This time we waited a little too long to get our carpets cleaned. I like to pull everything out of the room in order to get a thorough cleaning. Even though our carpets were very dirty they seemed to come unusually clean this time. Do you have some new water? Was it the expertise of Isaac Morris? Whatever it is it worked. Our carpets look great. Now I need to work on the next three rooms. Thank you Isaac and Zerorez.
On time, excellent results, courteous & professional. Outstanding experience.
It had been some time since the carpeting had been cleaned and it turned out looking almost like new. Also the tile really cleaned up nice. We liked that there were no chemicals involved and it dried quickly. Will definitely use this company again.
I really liked that I received a call a day or two before my services to confirm the appt and narrow down the timeline. I also found all of the Zerorez staff to be very polite and professional
Technician listens to concerns & cleans carpet accordingly - did a good job - took care to be careful of woodwork, etc. Will use again.
They work! Cody is your best asset.
Tobias was excellent and a great representative of your firm. I would highly recommend him to my friends.
Timely and excellent customer service and we are pleased with how nice our carpeting looks again. Have already told many people about our experience with your company. Highly recommend.
The gentleman was very professional and should me the carpet as he progressed
no chemicals
I usally like your service have had no complaints in the past but this time I was "Not" happy with the service at all.
I did not get my same tech person that I usally have. Was told he does not work on Saturdays. The tech I was sent was a very nice young man but lacked experience.
My one rug still had a food spot on the corner of it and I had to hand clean it myself.
My upper level does not look clean at all. I spent a lot of money and I feel my carpets are not cleaned enough. I would like a phone call back from you to see what we can do?
Thank you, Name removed
I'm very satisfied with the results of your carpet cleaning services.
Over $200 is a bit excessive for two rooms (one slightly over 300 square feet) and 14 stairs (bottom of steps only). The $14 environmental fee for water extraction is simply an unadvertsed manditory extra fee.
Young man was very knowledgeable and was extremely neat & conscious of our home. Very polite & pleasant .
Professional team, cleaned up afterward, explained process.
You stand by your garantee.
Not disappointed at all, the service for me was completely satisfactory, recommending a service isn't likely for me right now as I don't interact with many folks who are looking for carpet cleaning services.
quick response, phone call reminders of appts
My carpet is 14 yrs old and it looks as close to new as possible ... much better tha any other cleaning service and feels like a new carpet
I like the professional way you do business and how great the carpets are.
The stains are returning already.
The person who did our service was very thorough, professional & friendly. Of course I like the fact that you don't leave residue.
The carpets feel soft not stiff when they dried. The rooms smelled fresh and clean.