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based on 86007 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, friendly and fast! Carpet looks amazing definitely needed the clean!
My stairwell landing too 5 days to completely dry... and that is with a giant fan that we had to have blowing on it from day 2. All the carpets that were done were "crispy" even after vacuuming several times. I am not impressed. And the smell.... I know I did not use deodorizer, but I had to sprinkle baking soda mixed with essential oils to pull the "off" odor out. My carpets are not that old. Less than 4 years. Make it right? Do others a favor and make sure your techs are appropriately and thoroughly extracting the water they clean with out of carpeting.
Rob was efficient, polite and did a wonderful job on my carpets.
Hard working and very polite staff.
it was an awesome experience
Conner was on time, professional, and courteous. He did a really good job of cleaning up our carpets. Thank you for your service.
always very prompt....and the service tech.....Joshua was very personable and helpful with what we needed.
Effective and efficient. Your technicians are always helpful and courteous.
DJ was very not knowledgeable, polite and was very efficient in his work.
It’s clean
Dries Faster
Our carpet turned out looking great! Service tech was here on time and did a great job!
Friendly staff, on time, great results
i had a great tech and they did an amazing job!
Justin was professional and efficient. Very happy with results.
Great job on high traffic areas!
The guy told me the spots would not come back. The spots were back before it was totally dry. Not happy. I paid $100 for one room for nothing!
Professional, courteous and very thorough - much appreciated!
It was easy to get a quote, the quote was exactly where we had expected, and the service was prompt and professional.
The cleaning crew was very professional and explained the entire process. They were amazing people and enjoyed speaking with them. They were courteous and cleaned up after the jop was completed. Completely satisfied with their services.
Everything you guys did an awesome job
The carpet was not as clean as the last time and they never raked it
No chemical odor
Dries quickly
Very easy scheduling, timely arrival and appreciative of the tech giving me an estimate of how long it will take to complete service. Friendly guy-he was fantastic, explained everything, knowledgeable and kind. Appreciate the clean technique without a soapy residue and crunchy carpet. Great service!!
(I can’t recall our techs name he shared but really nice guy) We will continue to use ZR.
Eric was a fantastic person to work with and did a great job on my carpet!!
Friendly service techs, carpets are not saturated; dry quickly. Come to appointments on time. Ask if I have any questions before and after service.
I’ve answered this already in the survey, carpet looks like crap, grocery store rental machine does 1000 times better at a mear fraction of the cost, this cleaning 🤔 was huge mistake and waste of money and time
The purity in the cleaning process
Maybe have a harsher chemical that cleans the carpet to like new, but I know that is impossible.
the tech did a great job