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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet looks and feels no different after cleaning, carpet was crunchy after dry, we also paid extra for spot treatment for dog urine and we can still smell it
I typically rent the Lowe’s carpet cleaner and do my self, thought we’d splurge and get professionals to clean our carpet, guess not, I’ll continue to do my self in the future
Colton was very professional and thorough. I recommend this company to anybody , and I even scheduled a second appointment to come to my home .
Your team did an amazing job and explained the process thoroughly.
Costumer service....Joshua was great!
No harmful chemicals used.
Ease of scheduling
Reminder text
Cons.........PLEASE bring back the disposable booties!!!!
Also for repeat customers, offer us price breaks periodically!
Very effective products and services!
I made our appointment online, the pricing was very vague, we ended up paying a lot more than planned. I want to know upfront how much I will be paying instead of the technician figuring that out when they get to the jobsite.
As a preface, we used Coit and Stanley Steamer for carpet cleaning in the past. I heard an ad on Fox 10. I decided to give Zerorez a try. The website was easy to manage. One suggestion is to highlight your policy on moving furniture to the order page rather than on the small print pages. Most people do not really read the terms and condition pages. The email reminders and address check is a plus.
The serviceman (can't remember his name (a business card including serviceman name and office contact number would help as well as good for referrals) called 30 minutes prior to arrival to verify address. He was polite throughout the visit. The up sales were done after a full explanation of the process and benefits. No pressure. We did add extra cleaning area and received a discounted fee. We expected this and had the rooms prepped prior to his arrival.
The carpets were all pretreated, mechanically fluffed, cleaned efficiently. The complete carpet pretreatment and mechanically fluffed service were not offer by the other companies.
The serviceman made sure all liquid spills on tile and floors were wiped. He protected all corner and stairs. He was polite and skilled.
We will use Zerorez again and tell other about our experience,
friendly, professional and great service
amazing service, we will be requesting the same persona again to come do our stairs, he was amazing on our rug and furniture
The product used dries quickly, never leaves a residue, and the professionalism of the technicians and office staff. Joshua did an outstanding job on my fabric headboard.
They did a thorough and professional job
I loved the service, the person came for the cleaning was very detail oriented and addressed all the concerns before the job. Job was done very professionally. I would likely call them again whenever I need another cleaning.
We paid a lot of extra money for the pad treatment and it still smells really bad. That was supposed to be the whole point. The cleaning also ruined the feel of the carpet and made it feel hard and brittle.
Great service and my carpets look great!
My carpet actually feels clean. Josh was amazing to work with. The price was fair for what was done.
Everything
The technician was very helpful and efficient.
Out technician, Joseph did an outstanding job!!
mario was amazing. very knowledgeable. didn’t upsell
Explained the process and worked quickly.
Love how our carpet looks and feels after a cleaning
Good service and respectful tech.
The service man was very careful snd he did a great job.
Pay more attention to detail. Also when training somebody new dont alloe for them to do all the cleanning while they are just trainees...they do not know all the details
We have ALWAYS have wonderful service with Zerorez!
I was satisfied. An additional incentive for a new client would be an improvement.
Matt our technician was amazing! He communicated well and was very efficient. Our dirty floors are so clean now that it’s hard to believe what they looked like before. Good pricing and responsive to special requests such asking for Matt again.
The gentleman who came to clean my rugs was very professional and did a fabulous job. Will use again.
Always consistant and very dependable
On time, fast & well done.