Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84388 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 31, 2012 — Rated 10 out of 10 by Carol Folkert Zerorez Phoenix
What do you like about our products and services?

Well, the service man showed up when he said he would, he was efficient, kind and super non judgmental because our carpets, which haven't been seen in the kids' rooms for YEARS, were a disaster! He got it all done quickly. Didn't "upsell" us or pressure us, although how great the first bedroom looked prompted my youngest daughter to get her act together and find her floor before he left and her room looks totally new! And while some of the stains didn't come out (like red slushy...) the carpets feel great. They are soft and clean feeling, not stiff or sticky like in the past and by "in the past" i mean after other companies have cleaned them, not what my kids did to them.

Report a concern   December 31, 2012 — Rated 9 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

I used the tile cleaning service and was very pleased with it. My only recommendation is that you find a way to also get the grout clean against the walls. Wally was my tech and it was clear that he was very knowledgeable. He did a great job

Report a concern   December 31, 2012 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

I had an area rug picked up and cleaned at your facility. The rug is close to 20 years old and was returned to me in like new condition. Very happy with results. The technicians that picked up and then delivered the rug called prior to arriving and arrived when they said they would. Both were professional and courteous. I will continue to use Zerorez for my future cleaning needs.

Report a concern   December 31, 2012 — Rated 10 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

Very professional, explained service and product thoroughly.

Report a concern   December 31, 2012 — Rated 10 out of 10 by Karen Batson Zerorez Phoenix
What do you like about our products and services?

competent technician, helpful, carpets look bright and clean - don't feel any residue.

Report a concern   December 31, 2012 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

I was happy with the person sent to take care of my carpet and chairs and am very happy wigth the outcome.

Report a concern   December 30, 2012 — Rated 10 out of 10 by Dale Mortensen Zerorez Phoenix
What do you like about our products and services?

The technician was on time, professionally attired, pleasant, explained what he was going to do and when complete the carpets were very clean again.

Report a concern   December 30, 2012 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

The first time out, we weren't happy with the out come. You guys came back out and made it right. Now the room looks great. Thanks

Report a concern   December 30, 2012 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

They are not smelly, and they are non toxic. Not harmful to animals. Easy to use. Thanks

Report a concern   December 30, 2012 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Pete was timely, personable and did a good job. Thank you!

Report a concern   December 30, 2012 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

The service was very fast, friendly, informative and professional.

Report a concern   December 30, 2012 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

Amazing results!! My floor looks brand new!!! Thank you so much!

Report a concern   December 30, 2012 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

The cleaner was very professional and did a great job on his own. I'm very satisfied with zerorez and how clean my couch and carpets are. Thank you!

Report a concern   December 30, 2012 — Rated 2 out of 10 by E.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I believe that the technician could have gone over some of the "heavy" wear areas one more time. If you could return to my home and redo some of the "heavy traffic" areas, then I would recommend your service.
Bless you,
Mr. Last name removed MA-ED

Report a concern   December 29, 2012 — Rated 10 out of 10 by Bruce Walag Zerorez Phoenix
What do you like about our products and services?

Your service tech was friendly and knowledgable about our floors. He was very efficient and our floors look amazing! It also took less than an hour to dry. Loved everything!

Report a concern   December 29, 2012 — Rated 9 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Your technician was very polite & professional

Report a concern   December 29, 2012 — Rated 9 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Natural and chemical free.

Report a concern   December 29, 2012 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

No residue and it stays cleaner longer

Report a concern   December 29, 2012 — Rated 10 out of 10 by Karen Johnson Zerorez Phoenix
What do you like about our products and services?

Punctual service, reasonable rates and beautiful clean carpets!

Report a concern   December 29, 2012 — Rated 7 out of 10 by B.M. Zerorez Phoenix
What could we do to improve?

We had to have you back to rework an area, which you did at no charge. I appreciate that, it could have been avoided if the original person spent a little more time on the problem area.

Report a concern   December 29, 2012 — Rated 8 out of 10 by L.L. Zerorez Phoenix
What could we do to improve?

You always do a great job but I only had traffic areas done in 5 rooms and the costs is so high.

Report a concern   December 29, 2012 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Johnathan was so polite and helpful . I also love how everything turned out . I tell everyone about you guys but what
Makes your company are the people working for you . You can have a great product but if your people aren't good I wouldn't use you . I'm very impressed. I can't say enough how wonderful Jonathan was
Thank you

Report a concern   December 28, 2012 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Your tech, Casey, was fantastic. The product worked great. Our tile and grout look awesome and smelled great.

Report a concern   December 28, 2012 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

I like the people who represent your company when in our home and I like the quality of the final product when completed.

Report a concern   December 28, 2012 — Rated 9 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

My carpets turned out soft and clean. Even the 16 year old carpet turned out nice.

Report a concern   December 28, 2012 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Overall I am very satisfied, however the tech ran out of spot treatment on the last room and was not able to get all the spots. :(

Report a concern   December 28, 2012 — Rated 9 out of 10 by Alana Dorsey Zerorez Phoenix
What do you like about our products and services?

carpets are clean and not crunchy

Report a concern   December 28, 2012 — Rated 10 out of 10 by Lesley Kotlarz Zerorez Phoenix
What do you like about our products and services?

the technician was very professional and helped answer all of my questions. The product that I purchased has already come in handy and is awesome.

Report a concern   December 28, 2012 — Rated 9 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

On time, professional, courteous , informative workers and my carpet looks great.

Report a concern   December 28, 2012 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Had our tile cleaned and sealed and still looks amazing w/just damp mopping.


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