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based on 84389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your technician Brian was very friendly, knowledgable, and helpful with all my questions. I really liked that the product did not leave any smell like perfume or fragrance as these give me a headache. I was impressed with the product because it got all the pet stains from our carpet and left it looking almost new again. I will definately be using Zerorez to have my ceramic tile cleaned shortly. Thank you!!
No chemicals and the citrusy stuff smelled great!! and no crispy carpet!!
I already filled this out last week...if you did not receive it please send it again. Thanks
The reason we chose zerorez is to clean our carpet. It did not remove the smell from our carpet that we are experiencing. Not to mention the woman my wife made the appointment with said it would remove those types of smells, based on personal experience. I feel like the guy got out carpet wet with hot water and that's it.
Great cleaning ..on our carpet and tile
Communication. I was told I would be called 30 min before the tech would arrive and I was called 10min. Then when he was almost done I was called to be told he would be late.
Very professional,from start to finish.Carpets dryed quickly. I do think paperless should be an option.Most older customers may have a problem with all of this.
The carpet came out very nice and the tech was extremely pleasant and polite.
Technician was very nice and did a great job. The carpets look great!
I thought the service was ok. The dirty spots still seemed kind of dirty, which was a bit disappointing. Guess I had too high of hopes.
Service man was very knowledgeable about flooring. Very friendly.
The technician was very polite. I'm comfortable with my kids playing on the rugs. My daughter can have sleepovers and we don't feel embarrassed about spots and smelly carpet. The carpets dried over night and they not crunchy like standard detergant carpet cleaners. I am very satisfied and would call them to clean my carpets again. Thank you Zero Rez:)
The carpet cleaning worked!
The specials they advertise on KMLE were a little misleading due to the fact we live in Anthem however, they were very friendly and did a nice job.
Prompt and very professional service
Courteous service, great results.
large gouge in hallway wall
My carpet is the cleanest that has been in years, even though I have had it professionally cleaned on a regular basis. I can't tell you how pleased I am and will definitely refer your service to others.
Your $119.00 special is very misleading. You rate any room over 300 sq feet as two rooms, yet you only cleaned approximately 200 sq feet of the actual carpet. Two rooms which you measured, neither room was even 200 sq feet empty and by my estimate you cleaned only about 150 sq feet between the two. Very deceptive advertising. The tech Allan was very good and all he kept saying was it was a company policy. You should just charge by the sq foot, with a minimum charge and be upfront about it.
The customer service was great! Everything was done in a timely manner and the quality of cleaning was great!!! Thank you soooo much
They did a great job and and my carpets look great!
Very good total experience from reservation to job accomplishment. Tech was excellent, personable and thorough doing his job. Excellent job.
Very professional employees and we love the Zerorez cleaning products.
Tech was ontime - very professional in dress and demeanor- no high pressure to do more than was originally agreed upon- did an excellent job - very polite.
Our tech was Jonathan Rojas. He was excellent.
Your product appears amazing, I have been using it on my stainless appliances,mirror's, granite counter tops and tile clean-up.I really like the way my carpets and tile look after you cleaned them. Your service people are very nice and I have recommended you to two of my friends; they already use you.
I was going to call, but decided just to give feedback in this survey. First I would like to say that Brian and Jeff did an excellent job at my home! They are truly an asset to your company. They were very professional and answered all questions that I had. The one negative comment I would like to make, is during the scheduling of my appointment I spoke to a Shelly on February 11, 2013. She quoted me a $263 total. She did not mention that a room over 300 ft. would be counted as two rooms and that landings within the staircase are more expensive. Therefore my cost was almost $30 more to get my carpet cleaned. This was very frustrating, and I would hope that this cost difference could be picked up this time.
I would definitely use Zerorez again, as I love the process & my carpet looks wonderful! I WOULD LIKE TO REQUEST THAT YOU SEND ME SOME BUSINESS CARDS, as Brian and Jeff had run out of cards. Thanks for the opportunity to give my feedback.
Our 18 yr.old carpeting looks better than it has for 10 years---we realize it's old, and we're trying to decide its replacement--wood or tile. So for now we are happy with the cleanliness, and that will buy us more time until we decide on the replacement.
The service rep was very clean-cut, and did a great job-- starting with "being-on-time"--WOW- what a concept!! I would definetely recommend your company to everyone. We feel very satisfied with everything.
Many thanks,
Mary Ann Bratcher
There were still stains on the carpet and I did not receive any information on why they were unable to be removed.
The way it cleans.