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based on 84389 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how my carpets look and feel after being cleaned. The zerorez staff made sure they went out of their way to get our carpet free from pet problems. They sent a technician back out to fix the problem. Now I can have piece of mind knowing that the carpet is truly clean for my family. Thank you Zerorez- we will definitely be returning customers!
My carpets and tile looked fabulous!! Everything dried quickly so that I could get the house back to normal. The service technicians were great and knowledgable.
Speed and quick dry service
Did a great job on my tile, the service people were friendly and personable and the phone people were great.
This is the second time we used Zerorez. The price is fair, it's very convenient to schedule appointments, and service is timely and efficient. This time however I was disappointed to see that three spots did not get removed. I don't know if it was an issue with the stain itself or how it was treated, nevertheless this was disappointing. I question whether this treatment is effective enough for families with kids who are going to have normal carpet stains like drink spilts and tracked in dirt.
Your man was on time, polite & helpful. He really got stains out of the carpet that I thought would be nearly impossible. He helped w/ the furniture as both my husband & I are disabled. I felt the service was superior & will be using Zerorez in the future.
Friendly professional staff. Showed up on time. Did a great job.
It's organic and no harsh chemical smell in the house. Had a problem with carpet buckling however 24 hours later the carpet laid back down and looked just fine. The cleaning was great.
Very consciencious, hard-working technician who did a great job. Albert was great! Great results. My carpets haven't looked this good or smelled this good since we moved into the house ten years ago. Environmentally friendly. Liked the emailed receipt which is also eco-friendly. Will definitely be using you again for my carpet cleaning needs and have already recommended you to a friend. I love my carpets again!
Extra care taken to protect my walls and furniture with bumper guards. Carpet is very clean with no chemical smell. Arrived a few minutes early and work done promptly
Friendly
The company and the technicians are professional. Your cleaning services are effective.
I have not gotten a chance to unwrap my rug yet, I am taking it up north and do not want to get it dirty! But I can say that everyone is very friendly and Zerorez provides good service.
Your staff was very helpful and willing to work with us to get the job done.
The carpets look really great! Our landlord was very pleased with the results!
I will call you again with any carpet cleaning needs!
you guys are cool....Great job!! Stays clean much longer. You should try to get customers to prebook after every job. Missing out on valuable revenues. Tisk Tisk what a shame.I should be manager..Name removed
Commitment to excellence.
clean.....clean.... clean...... professional results and associates!!!
Your professionalism and my carpets are extremely clean! I have never been disappointed with zerorez.
I requested 6 rooms fully aware that they had to be under 300 square feet. The guy questioned one of the rooms, and actually took out a measuring tape and measured it. My living room space was bigger than the room he questioned. The entry is tile, leads into family room, where the carpet meets the tile, is still dirty. He skipped the beginning of te family room. The other rooms were clearly much smaller than the allowed 300ft. I don't believe doing the small area connecting the family room to the entry would've been asking for too much. All I see when I walk in to my home is the dirty piece of carpet in the entry way. I could've went with a much cheaper carpet cleaning company, but I heard this company was outstsnding. I feel that you pay for what you get. The quality in majority of the rooms was good but they were also the ones that didn't need that much cleaning. I just felt that the main entry should've been included with the family room, and questioning a customer's judgement was fairly rude. I wanted to get my moms 3 rooms done too, but her carpets are much more worn than mine we're. I am not quite sure if this company would be able to do the outstanding job it claims to do.
Thank you,
First name removed' Last name removed
Very satisfied with the service. Your representitive, Paul , was very professional and went the extra mile for my carpet. He answered all my questions in a fully understandable way. I will definitely use your service again.
no chemicals and how fast the carpet dries
This is the second time I have used your services. I hope to continue for years to come! Really happy
Deep cleans
prompt, thorough, helped me move few pieces of furniture,Zerorez does what it advertizes.
Prompt service, knowledgeable about products, promoted discounted rates without being pushy but educational. Enjoyed the service from start to finish including the follow up. Very professional!
Non-toxic. Good customer service.
How clean everything is.
First the cleaning was to be a suprise for my wife and I specifically asked you to not contact her and gave the appropriate email and phone numbers, unfortunately you contacted her.
Second, your associate seemed ignorant of what kind of tile I had in my home and disagreed with me even though he was incorrect. Lastly he was all too eager to nickle and dime me to run the cost up.
Well I listen to 94.5 kool and maria knight is always talking about the special if you mention her name. At the time I used you it was 119 for three rooms and I had to pay 134.00 The girl I talked to said there was no sale or promotion at the moment. Now it is 129. I liked the service but when you don't get the special you are told about it is uncomfortable and I should not have to make sure I get the right price.
Zerorez has always been professional, courteous and efficient. They show up on time! That is a concept a lot of other companies don't find to be important. If they are delayed, they call and keep you informed as to the time change. They confirm the exact service they will provide and the exact cost before beginning the work. They do their job in a timely manner. As I am aware that Zerorez provides other services such as tile cleaning and upholstery cleaning, I also appreciate that they are not pushy/aggressive about selling other services to me.