Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85274 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 7, 2013 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

I liked the rep that came out.

Report a concern   June 7, 2013 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

I like the fact there are no chemicals used. I liked that the carpet was not so stiff as it has been in the past with chemical cleaning companies I've used. Pricing is a little high but I'm happy with the results and also the technician was very polite and professional.

Report a concern   June 7, 2013 — Rated 8 out of 10 by J.L. Zerorez Phoenix
What could we do to improve?

GREAT JOB, LITTLE SPENDY

Report a concern   June 7, 2013 — Rated 8 out of 10 by R.B. Zerorez Phoenix
What could we do to improve?

I could not open the invoice in my email account. Can't you just attach it as a PDF?

Report a concern   June 7, 2013 — Rated 10 out of 10 by Diane Schroeder Zerorez Phoenix
What do you like about our products and services?

The carpets were cleaned thoroughly with no problems and the technician was very helpful and pleasant to have in my home.

Report a concern   June 7, 2013 — Rated 9 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Environmentally safe and quick drying.

Report a concern   June 7, 2013 — Rated 10 out of 10 by Darlene Dickerson Zerorez Phoenix
What do you like about our products and services?

great Teck

Report a concern   June 6, 2013 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

clean dry

Report a concern   June 6, 2013 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Your process works great. I was really surprised at how clean you got my carpet. It's been a month and none of the old stains have returned like I've seen happen with other cleanings. The gentleman you sent out was very pleasant. Great customer service. On schedule, came when you promised. Just all around great service. Often times thats hard to find. I have already bragged to friends about what a great service we've received. Thank you!

Report a concern   June 6, 2013 — Rated 8 out of 10 by D.W. Zerorez Phoenix
What could we do to improve?

Your good I just dont't think your as good as you say and next time I will shop around and use you only if the price is right.

Report a concern   June 6, 2013 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Professional, personable, neat, careful, considerate.

Report a concern   June 6, 2013 — Rated 8 out of 10 by C.L. Zerorez Phoenix
What could we do to improve?

I have no complaints about the service I received from this company. The person who cleaned my carpet went above and beyond my expectations in this regard. I am happy with the entire experience. However before recommending them to anyone else I would advise them of the additional enviornmental fee.
No recommendations for improvement. Very pleasant experience over all.
CCL

Report a concern   June 6, 2013 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Service tech. was honest, and knowledgable.
Carpet felt and looked clean.

Report a concern   June 6, 2013 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

No chemicals, dries quickly, makes the carpet look like new.

Report a concern   June 6, 2013 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

Great representative came to the house, polite.

Report a concern   June 6, 2013 — Rated 7 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

You were prompt and did a good job.
I have referred you to a medical office.

Report a concern   June 6, 2013 — Rated 9 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

My carpet professional, Ken, was very polite and knowledgable. I loved how my carpets look and feel!

Report a concern   June 6, 2013 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service, great results

Report a concern   June 5, 2013 — Rated 9 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Clean and effective.

Report a concern   June 5, 2013 — Rated 10 out of 10 by F.M. Zerorez Phoenix
What do you like about our products and services?

The Technician WasPolite And Professional. He Did A Very Good Job.

Report a concern   June 5, 2013 — Rated 10 out of 10 by David Godwin Zerorez Phoenix
What do you like about our products and services?

the service was great and the technician was very friendly and did an excellent job on the carpets

Report a concern   June 5, 2013 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

I like the fact that it is completely clean.
I am familiar with alkaline water and its amazing things.
I like the fact you use only a citrus product for pre treating and you don't use any chemicals in the cleaning process at all.
Jonathan Shields was very professional and a pleasure to have in our home. He believes in the product and therefore is a great spokesperson for Zerorez.
I am so glad I choose Zerorez.

Report a concern   June 5, 2013 — Rated 10 out of 10 by Pete Cooper Zerorez Phoenix
What do you like about our products and services?

My carpets have never looked so clean after being treated by other companies. Frankly I was shocked how well they turned out. I have already started recommending them to family and friends.

Report a concern   June 5, 2013 — Rated 9 out of 10 by S.V. Zerorez Phoenix
What do you like about our products and services?

Employees were well trained and able to do their jobs.

Report a concern   June 5, 2013 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

it works!!

Report a concern   June 5, 2013 — Rated 2 out of 10 by M.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Cost is too high

Report a concern   June 5, 2013 — Rated 5 out of 10 by N.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The stains in the carpet were very minimal and yet they still remain. Also, I expected the grout to be cleaned completely. I have had this service done previously and every grout line was back to its original color. This wasn't even close.

Report a concern   June 5, 2013 — Rated 10 out of 10 by B.A.C.C. Zerorez Phoenix
What do you like about our products and services?

The process used by your company really picks up the dirt and does not seem to leave a residue behind on the carpet. Worker was very professional and concerned about customer satisfaction.

Report a concern   June 5, 2013 — Rated 10 out of 10 by E.J. Zerorez Phoenix
What do you like about our products and services?

I like that no chemicals are used.
The guy who came and cleaned the carpets was very nice and helpful. I had stains and smoke smell in the carpet from renters who had smoked in the house. The smell is gone, but the stains have unfortunately quickly returned.

Report a concern   June 5, 2013 — Rated 10 out of 10 by Judy Foy Zerorez Phoenix
What do you like about our products and services?

I like the promptness of the service, the results of the cleaning and the courtesy of the technician.


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