Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 8, 2013 — Rated 6 out of 10 by E.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You were professional and did a good job but your prices are a bit high and I had to move every single piece of furniture, (no exceptions). Some of my friends saw your work but we are in the senior catagory and moving all the furniture is a bit much. My area rugs look wonderful.

Report a concern   May 8, 2013 — Rated 9 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I like that you do not use chemicals to treat the carpet and the end result is fabulous!

Report a concern   May 8, 2013 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Technicians were prompt and competent. Carpets and rugs looked very good. I appreciate
your dress code--clean and neat.

Report a concern   May 8, 2013 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

I have been using zeroes for many years and have recommended you many times.

Report a concern   May 8, 2013 — Rated 9 out of 10 by Robert Williams Zerorez Phoenix
What do you like about our products and services?

Quality work and Customer service.

Report a concern   May 7, 2013 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Very friendly service and so impressed with how clean the carpets were after cleaning!

Report a concern   May 7, 2013 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Carpets were dry in about 4 hours and Ken was the best at his job of anyone I have ever had clean my carpets. He should be commended and I will definetly recommend your company and Ken to anyone.

Report a concern   May 6, 2013 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Easy to make an appt. all personnel were knowledgeable, friendly, courteous & professional. There was no chemical smell & the carpeting dried within a few hours. None of the previous spots returned after the carpeting dried

Report a concern   May 6, 2013 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

The tech was professional and very polite. Carpet & tile look amazing

Report a concern   May 6, 2013 — Rated 10 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

My black leathery couch is now white and fluffy... enough said. :)

Report a concern   May 6, 2013 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

no smell

Report a concern   May 6, 2013 — Rated 9 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

kirby lacey did a great job . tile looks great and the carpet look real good (but w/ carpet you need to wait a week or so to make sure that grime does not reappear.kirby is a hard worker and is an employee you don't want to lose. Name removed

Report a concern   May 6, 2013 — Rated 10 out of 10 by Keith Evans Zerorez Phoenix
What do you like about our products and services?

I like the fact that your cleaning products are all natural. The technician was very professional and explained the process before he started. He was thorough, friendly and efficient. It was quite amazing to watch him clean the tile and grout and how well the equipment worked. I am very happy with the way my tile turned out, the grout looks like brand new again. Thank you for such a great job! I will definitely use your company again.

Report a concern   May 6, 2013 — Rated 8 out of 10 by K.G. Zerorez Phoenix
What could we do to improve?

Provide a stain remover, or suggestions on how to remove stains. Actually I found one on the internet

Report a concern   May 6, 2013 — Rated 10 out of 10 by Sue Haase Zerorez Phoenix
What do you like about our products and services?

service technican was knowledgeable and the system seems to be very efective.

Report a concern   May 6, 2013 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

We have animals so the products are safe for our animals and Albert worked at cleaning our couches and our carpet. he was very professional.

Report a concern   May 6, 2013 — Rated 10 out of 10 by Kay Moler Zerorez Phoenix
What do you like about our products and services?

Very professional, considerate, organized

Report a concern   May 6, 2013 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Joel was great! I will request him next time, office needs to explain the environmental fee at the time of contact, no surprises that way...

Report a concern   May 5, 2013 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Very good job and service was excellent

Report a concern   May 5, 2013 — Rated 10 out of 10 by Heather Lass Zerorez Phoenix
What do you like about our products and services?

My carpet and tile looked brand new immediately! I love the fact that no chemicals were used to clean too, leaving nothing behind on my floors.

Report a concern   May 5, 2013 — Rated 9 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I like that you don't use solvents other than water, and the way the carpet felt when dry. I thought that your technician Albert Gutierrez did a very good job.

Report a concern   May 5, 2013 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Tony was very thorough, and didn't hesitate for a moment when I changed my mind and added the rooms upstairs to the project. I now wish I had included the spare bedroom because the other carpets are SO much cleaner. I utilized your services after hearing the ads on KOOL and am glad I did. Thank you for great service.

Report a concern   May 5, 2013 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

the serviceman Kirby was very professional and knowledgeable about the process and the products.

Report a concern   May 5, 2013 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

Very nice look forward having you back soon

Report a concern   May 5, 2013 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

All natural, no chemicals.

Report a concern   May 5, 2013 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Green and the carpets are very clean and stay clean

Report a concern   May 5, 2013 — Rated 10 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

They dida great job on my grout

Report a concern   May 5, 2013 — Rated 8 out of 10 by T.H. Zerorez Phoenix
What could we do to improve?

Price.

Report a concern   May 5, 2013 — Rated 10 out of 10 by Kathy Messinger Zerorez Phoenix
What do you like about our products and services?

The serviceman was very professional and friendly. He was very neat about everything and made sure he put guards up around the corners. After we wrote the check he asked to see a drivers license. I took mine out and then asked if you gave a military discount and he said yes! I showed him my military ID card and got a 10% discount! We love companies that honor their military Thanks!

Report a concern   May 5, 2013 — Rated 1 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I chose zerorez specifically for the zero residue promise. After having the tile and grout cleaned there was a white chalky film over half of the grout lines on my floor. I was on my hands and knees scrubbing grout and mopping floors which is exactly what I wanted to avoid by having the floor professionally cleaned. I do not feel that my 242.00 was money well spent.


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