Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 2, 2013 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Representative was very kind and explained the process to us. Also had us look at the first room he was working in to see how we liked it as that carpet had a bad traffic pattern.

Report a concern   May 2, 2013 — Rated 10 out of 10 by B.N. Zerorez Phoenix
What do you like about our products and services?

After cleaning the sparkle was back.

Report a concern   May 2, 2013 — Rated 5 out of 10 by K.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was very unhappy with the way my carpet felt in certain areas. It was very stiff and crunchy and that is why I used your firm as the radio commercials indicated it will not be that way.

Report a concern   May 2, 2013 — Rated 8 out of 10 by S.M. Zerorez Phoenix
What could we do to improve?

Your Tech tried a little too hard to up sell me on you products

Report a concern   May 2, 2013 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

All the old spots come out and do not return.

Report a concern   May 2, 2013 — Rated 10 out of 10 by Bret Seek Zerorez Phoenix
What do you like about our products and services?

The professional and courtesy of the carpet tech , the pet stains came out better that expected , and the high ph water really helps clean almost any service my friends and family were amazed how clean the carpet came and how quickly the carpet dried with no residue that attracts dirt

Report a concern   May 2, 2013 — Rated 10 out of 10 by G.F.K. Zerorez Phoenix
What do you like about our products and services?

It made the carpets, other than wear, look like new

Report a concern   May 2, 2013 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

We like the "Green" method of cleaning and the end results. The personnel are very helpful.

Report a concern   May 2, 2013 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

good job by the technician.

Report a concern   May 2, 2013 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

The way the carpet is cleaned and the way it looks when the technician is finished

Report a concern   May 1, 2013 — Rated 8 out of 10 by L.T. Zerorez Phoenix
What could we do to improve?

Excellent carpet cleaning (10) on first visit however, on the most recent visit, there was a a large stain (coffee spill) that was left practically untouched and the servicemen did not discuss the fact that it was not improved from their cleaning effort. I am unsatisfied with the second time I had zerorex clean my carpets.

Report a concern   May 1, 2013 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

When you first did the job,there was some discoloration left on a few tiles.
However, after you were contacted about the matter, you returned and did the job to
my satisfaction.

Thanks,

Name removed

Report a concern   May 1, 2013 — Rated 8 out of 10 by T.S. Zerorez Phoenix
What could we do to improve?

Your service was good and your technician was very professional. I just want to see how the carpet looks in a few weeks. I probably would recommend your service, if a friend asks about it.

Report a concern   May 1, 2013 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Fast..careful and thorough
Will call about our tile.
Thanks

Report a concern   May 1, 2013 — Rated 10 out of 10 by Virginia Pettigrew Zerorez Phoenix
What do you like about our products and services?

great job, he worked hard and was very pleasant. My carpets are clean alll the spots gone and no chemical ordors. Wonderful!

Report a concern   May 1, 2013 — Rated 10 out of 10 by G.O. Zerorez Phoenix
What do you like about our products and services?

No Chemicals, non-toxic & great service. Polite & professional team members, we have refered your company to others many times already.

Report a concern   May 1, 2013 — Rated 8 out of 10 by G.W. Zerorez Phoenix
What could we do to improve?

You do a great job, but I am not happy about the minimum trip charge. Somtimes I only need one room cleaned, and though I know there needs to be a minimum charge, I feel it is too high.

Report a concern   May 1, 2013 — Rated 10 out of 10 by Daniel Garcia Zerorez Phoenix
What do you like about our products and services?

My technician Casey was very professional and knowledgeable. The carpets look brand new! It really was jaw dropping.

Report a concern   May 1, 2013 — Rated 10 out of 10 by Tammy Watts Zerorez Phoenix
What do you like about our products and services?

The gentleman who came to my home was very professional, courteous, and efficient. Although very skeptical about carpet cleaning in general, I really do have to comment that as bad of shape as my carpets were in, he did an excellent job! Unfortunately, my previous tenants REALLY made a mess of my home, inlcuding several thousands of dollars in damage. It has taken me almost 4 months just to be able to live in my home again, and having the carpets cleaned by ZeroRez makes it feel like home again! I will have you return when necessary and definately recommend you to others. Thank You!
Tammy L Watts
San Tan Valley, AZ

Report a concern   May 1, 2013 — Rated 10 out of 10 by Glen Earl Zerorez Phoenix
What do you like about our products and services?

Our Tech (Ken) was extremely professional, pleasant, and informative. His services were great. Our carpets are very much cleaner and we are extremely impressed.

Thanks ZEROREZ!!!

Report a concern   May 1, 2013 — Rated 8 out of 10 by V.L. Zerorez Phoenix
What could we do to improve?

There was a dark/dirty area where no offer or additional effort was made to try to remove it.

Report a concern   May 1, 2013 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Very well

Report a concern   May 1, 2013 — Rated 10 out of 10 by Patrick Bartlett Zerorez Phoenix
What do you like about our products and services?

Professional and courteous technicians. The product and process used does a thorough cleaning, dry's fast and does not leave any residue.

Report a concern   May 1, 2013 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Everyone was very nice, down to the tech who cleaned the carpet. A good good was done to all four rooms.

Report a concern   May 1, 2013 — Rated 0 out of 10 by J.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Re-do? Crusty carpet, like soap residue. Took 12 hours to dry. Used Zerorez in CA after years of regular carpet cleaning and was more than satisfied.........no residue left from previous cleanings and dried quickly. This was not a good experience, and I loved Zerorez until now.

Report a concern   May 1, 2013 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

We cannot tell you how happy we are with the Zerorez product and service. The carpet looks brand new when it is actually 18 years old. Joel is an outstanding representative for Zerorez and its products / services. He was absolutely wonderful in his presentation, work ethic and personality - such a nice young man! We will use Zerorez again and we've been singing Joel's and Zerorez's praise since Monday. You have two believers in your product and service. Thank you! Bev and Chuck Du Pont

Report a concern   May 1, 2013 — Rated 10 out of 10 by Glen Banks Zerorez Phoenix
What do you like about our products and services?

Your technician Andrew who came to our place was very efficient and explained all that he was doing. He offered good suggestions about our following up as well as respecting our property. The carpets were well cleaned and everything was left in order.

Report a concern   May 1, 2013 — Rated 9 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

My kids make a mess out of the carpet and both times able to get clean!

Report a concern   May 1, 2013 — Rated 10 out of 10 by Doris Nasser Zerorez Phoenix
What do you like about our products and services?

They were friendly, quiet and quick. The carpets dried quickly and look very very clean.

Report a concern   April 30, 2013 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

I always appreciate the corner protectors. The 2 guys worked very hard and were knowledgeable. They did a fantastic job. The tile and carpet look great!


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