Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 26, 2013 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Thwy were early and very effecient.

Report a concern   May 26, 2013 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

THE CLEAN CARPET FEELS SO SOFT THAT I THOUGH I HAD NEW CARPET INSTALLED. I HAD THE REST OF HOUSE CLEANED ALONG WITH THE 3 ROOM SPEICAL. YOUR TECH DANIEL WAS VERY GOOD AND I WOULD LIKE HIM BACK THE NEXT I NEED A CLEANING. THANK YOU VERY MUCH FOR THE VERY CLEAN CARPET.

Report a concern   May 26, 2013 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

great customer service

Report a concern   May 26, 2013 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

fast drying time, no crunchy feel!

Report a concern   May 26, 2013 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Staff is professional, friendly and work hard to produce great results. very happy with final results on grout cleaning.

Report a concern   May 25, 2013 — Rated 10 out of 10 by F.G. Zerorez Phoenix
What do you like about our products and services?

The no chemicals and no smell.

Report a concern   May 25, 2013 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Your employees were polite and they were up front about the charges
But didnt try to push a sell once I said no. They were very quick and did
A wonderful job. The only down fall is that there are a few dark spots
That maybe from the spot cleaner solution. Other than that it was perfect.
I ve already referred a friend!
Thank you.

Report a concern   May 25, 2013 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Your technicians are polite, and on time, and efficient. Your services are wonderful

Report a concern   May 25, 2013 — Rated 10 out of 10 by B.E. Zerorez Phoenix
What do you like about our products and services?

The lack of chemicals/detergents in your cleaning process is a plus.

I'd also like to commend the service technician that did the work. He was early for the appointment, efficient in his work and interested in seeing that I was completely satisfied with the cleaning.

Report a concern   May 25, 2013 — Rated 9 out of 10 by Linda Batte Zerorez Phoenix
What do you like about our products and services?

There are no chemicals and it is pet friendly.

Report a concern   May 25, 2013 — Rated 10 out of 10 by Doris Cullen Zerorez Phoenix
What do you like about our products and services?

Your product is great. It does not leave any odor except one that can only be described as clean. Your personnel are not only courteous, they are knowledgeable, friendly and definetly hard working. We live in an old established neighborhood and we see trucks for other services that visit the same houses year after year. The only service that we have seen changed is that of our plumber. Now about 5 other homes use their services, but it did not happen over night. We have lived in the same house since 1976. As you can see it is a stable community. I will, however, mention your service whenever the opportuity arises.

Report a concern   May 25, 2013 — Rated 10 out of 10 by M.D.C. Zerorez Phoenix
What do you like about our products and services?

The thorough job they did. The fact that they measured all areas to be cleaned and sealed and had my price ready for me before they ever began the actual cleaning.

Report a concern   May 25, 2013 — Rated 8 out of 10 by C.W. Zerorez Phoenix
What could we do to improve?

Tile needs to be completely dried, there was an area I did not see until next day, white chalky debri and baseboard warped and pulled away from wall,
Carpets looked good.
Not sure why my house water was used to go into your truck!

Report a concern   May 25, 2013 — Rated 10 out of 10 by Janice Gilmore Zerorez Phoenix
What do you like about our products and services?

quick, efficient service and the carpet looked great when the tech finished. He was courteous, professional and punctual

Report a concern   May 24, 2013 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

They do an excellent job, far better than any other cleaning service we have used.

Report a concern   May 24, 2013 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

The work was done very professionally. So far, I am very pleased with the carpets although it has only been a couple of days. I am anxious to see if some of the stains that I had that I told the tech about will come back.

Report a concern   May 24, 2013 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and informative. The service completed was quick and cleaned our carpets well.

Report a concern   May 24, 2013 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Product you use is great. Got all the heavy dirt areas plus dog stains and odors.
great technician name is Sean. Thank you.

Report a concern   May 24, 2013 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

The carpets came out great. The idea of zero residue is what made me try your company and I'm glad I did.

Report a concern   May 24, 2013 — Rated 10 out of 10 by E.B. Zerorez Phoenix
What do you like about our products and services?

The name, you know, zero residue! Every person I spoke to was very nice. They even worked out the problem I had of living out of the area they usually service. Thank you, my carpets look so happy! First name removed

Report a concern   May 24, 2013 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Very Professional!

Report a concern   May 24, 2013 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Green no chemicals,carpet wasn't stiff after drying

Report a concern   May 24, 2013 — Rated 10 out of 10 by Leyla Haupert Zerorez Phoenix
What do you like about our products and services?

You really clean thoroughly and efficiently. Your staff is excellent and are very knowledgeable. Consistency and reliability are critical and you deliver!

Report a concern   May 24, 2013 — Rated 10 out of 10 by K.O.B. Zerorez Phoenix
What do you like about our products and services?

The difference in my carpet is remarkable...it looks brand new!

Report a concern   May 24, 2013 — Rated 5 out of 10 by T.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

As realtor and Landlord I need the technician to follow my orders and not do what he feels like. The technician chose to ignore me and caused issues with discussing things in front of the tenant. I asked him to step outside when he asked me for my charge card, and he acked like he was incapable of understanding the request. I berated him for expecting me to give my charge card info in front of stranges and then he challenged me by saying I was not his mother and could not talk to him like that. You need to train your technicians that a Landlord has a delicate balance to play when dealing with tenants, and if I cannot get technicians who are willing to work with me and let me do the talking to my tenants, then I cannot work with that company.

Report a concern   May 24, 2013 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Very happy with carpet and tile cleaning

Report a concern   May 24, 2013 — Rated 8 out of 10 by K.P. Zerorez Phoenix
What could we do to improve?

Time window too large

Report a concern   May 24, 2013 — Rated 5 out of 10 by C.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our service man was great, very professional and respectful; however, the carpet has stretched in two areas resulting in about 4 - four foot ripples total and loose carpet in these areas. I believe too much suction was applied to these areas. Two of the ripples are in high traffic areas and two were not. Now we are paying additional cost to have the carpet stretched. I have had my carpets cleaned by other systems and this has never occurred. I called Zerorez and they said it's not their fault and even indicated that it was possibly the problem of when the carpet was first installed. Really!!! And this has never occurred with any other previous cleanings.

Report a concern   May 24, 2013 — Rated 9 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

seems to have worked well

Report a concern   May 24, 2013 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Dries quickly. My kids love the blue booties. Quality for an awesome price.


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