Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 28, 2013 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The gentleman that did the cleaning was very professional and did an excellent job.

Report a concern   May 28, 2013 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Fantastic experience!!!

Report a concern   May 27, 2013 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Service was provided efficiently and with great results. The serviceman (sorry forgot his name) was very professional, and courteous. Pricing was fair. Thanks

Report a concern   May 27, 2013 — Rated 9 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

prompt and professional

Report a concern   May 27, 2013 — Rated 10 out of 10 by G.G. Zerorez Phoenix
What do you like about our products and services?

WE HAD NEW TILE FLOORS INSTALL THRUOUT ARE HOME EVERY WERE. WHEN ALBERT GUTIERREZ WAS DONE ALL OF THE FLOORS WERE SPOT LESS CLEAN AND NO GROUT SAND FELL WAS LEFT. ALBERT TOOK THE TIME TO DO A PERFECT JOB. ON TIME VERY CLEAN FLOORS AND ALBERT CLEAN UP WHEN HE WAS LEAVING HE DID EVERY THING I ASK FOR AND MORE.

Report a concern   May 27, 2013 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

This was a redo and the carpet looks like new. I appreciate that zerorez made good and came back to do a redo.

Report a concern   May 27, 2013 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Nice tech-very clean process.

Report a concern   May 27, 2013 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

It was fast, quick, and cleaned better than any other carpet cleaning company I have ever used. There was no "up-selling" heavy pressure to purchase additional products to make the carpets look and feel better. I loved that. My technician was very professional. He showed us a before and after and did a fabulous job! I will definitely call Zerorez again!

Report a concern   May 27, 2013 — Rated 10 out of 10 by B.D. Zerorez Phoenix
What do you like about our products and services?

on time. polite ,takes care of us in a timely manner

Report a concern   May 27, 2013 — Rated 10 out of 10 by Cheryl Dean Zerorez Phoenix
What do you like about our products and services?

Gets my old carpet clean and stays clean longer than if I do it.

Report a concern   May 27, 2013 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Got the carpet very clean with no nasty smells or residue

Report a concern   May 26, 2013 — Rated 0 out of 10 by V.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You're people are fantastic, very nice and polite. We have tried Zerorez twice and both times have been disappointed. Our home doesn't really have the fresh carpet clean smell and last time it took 3days for our carpet to dry. After trying you twice, we feel your company is not for us. The last time we submitted feedback and got no response as to why it took so long for our carpet to dry, we won't expect anything this time either but know that we will not be using you again and will not recommend or refer you to any of our friends and family.

Report a concern   May 26, 2013 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

My carpet comes out almost like new every time!!!!

Report a concern   May 26, 2013 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

Carpet looks the best it has in years

Report a concern   May 26, 2013 — Rated 10 out of 10 by T.C.R. Zerorez Phoenix
What do you like about our products and services?

The Tech was very helpful and knowledgeable about the products.

Report a concern   May 26, 2013 — Rated 10 out of 10 by Wendy Hawkins Zerorez Phoenix
What do you like about our products and services?

Love that you are a Green company with Green products. The Empowered water is amazing at cleaning.

Report a concern   May 26, 2013 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Responsive, professional, great results
Even on pet stains

Report a concern   May 26, 2013 — Rated 3 out of 10 by R.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The first time I uesed you the work was awesome. This last time, I wasn't arround and who knows if the guy did anything. I couldn't tell. It looked worse after than before. The grout had a white crap all in it.
He showed up after 6 p.m. It was a Friday night and since I wasn't hanging around to watch, it looks as if he just sprayed crap all over the tile and carpet and left. Everything still looked the same as far as the condition. The only difference was the smell and their is now white crap up in my grout.

Report a concern   May 26, 2013 — Rated 9 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Chemical free. Our technician, Norm was very nice and did a fantastic job. Our carpets look brand new!

Report a concern   May 26, 2013 — Rated 7 out of 10 by D.R. Zerorez Phoenix
What could we do to improve?

We had our tile cleaned and they turned out very nice except after the tile and grout completely dried I noticed that the tile was beautiful and clean but the grout is still dirty. Maybe the machine you use doesn't clean grout. I should have asked when I made the appointment. I was just assuming that the grout gets cleaned along with the tile. I will have to call someone to come clean our grout or clean it myself but I paid extra to get the grout sealed. Is the grout suppose to come clean with your tile cleaning? Just so I know for future use. Would love to hear back. Thank you. Name removed

Report a concern   May 26, 2013 — Rated 10 out of 10 by Catherine Lusko Zerorez Phoenix
What do you like about our products and services?

Very good end product. Carpet looks new. Friendly service - Albert and Mitchell were open and courteous.

Report a concern   May 26, 2013 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

Both gentlemen were courteous, professional and had great sense of humor. They worked well together and finished the work in a timely manner. We really appreciate the product Zerorez has to offer. As Real Estate Professionals it is difficult to recommended reliable trades. Zerorez has always delivered the excellent work we have bragged about to our client.

Sincerely,

Trisha Last name removed
Re/Max at the Village
Phone number removed
Email address removed
Fax Phone number removed

Report a concern   May 26, 2013 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

Both gentlemen were courteous, professional and had great sense of humor. They worked well together and finished the work in a timely manner. We really appreciate the product Zerorez has to offer. As Real Estate Professionals it is difficult to recommended reliable trades. Zerorez has always delivered the excellent work we have bragged about to our client.

Sincerely,

Trisha Last name removed
Re/Max at the Village
Phone number removed
Email address removed
Fax Phone number removed

Report a concern   May 26, 2013 — Rated 9 out of 10 by R.O. Zerorez Phoenix
What do you like about our products and services?

Friendly and unobtrusive service. Because of my particular house layout I didn't need everything that the "deal" offered. So the tech made the decision to help even out the cost and service and did a great job! We couldn't be happier with the work that was done. Thank you very much.

Report a concern   May 26, 2013 — Rated 10 out of 10 by Marie Olsen Zerorez Phoenix
What do you like about our products and services?

Technician was very informative, and professional. Carpet looks and feels great.
Thank you

Report a concern   May 26, 2013 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

The tile looked cleaner. The grout really looked better. The man was very friendly and helpful..I would recommend Zerorez and have to all my friends.

Report a concern   May 26, 2013 — Rated 9 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Did a very good job being careful in my home. Tech was very professional looking and acting. Carpet lookes better. Sent 1st survey and got a call back right away. Some areas of carpet not very clean. Spoke to Rae and had tech come back out and redo. Very glad I did. Carpet was much cleaner. Great customer service. Listened actively and most concerned about me being satisfied. Very fair price also. Looks like you have a new customer. Thanks again Rae and Daniel Seville.

Report a concern   May 26, 2013 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

The carpet comes out really nice looking and the guys that did the work, worked really hard to get it clean and looking beautiful, which I appreciate.

Report a concern   May 26, 2013 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

Service is outstanding every single time!! The technicians go the extra mile to please.

Report a concern   May 26, 2013 — Rated 10 out of 10 by H.G. Zerorez Phoenix
What do you like about our products and services?

Extremely friendly service people and carpet feels amazingly soft after cleaning. The grout in my tile looks like brand new!


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