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based on 84392 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Simply just a great company very good service very professional you're empowered water is awesome again simply a great company
Environmentally correct. Great service and courtesy. Very professional and knowledgeable service rep.
I like how soft and clean my carpet feels on my bare feet - as opposed to the crunchy feel(which I now understand is what happens when they leave soap residue in your carpet) it had when I had it cleaned in the past.
Really liked the guy you sent to clean: very professional - down to the dust covers on his shoes, and kind.
No chemical smell, the carpets gleam, and, very friendly, competent service!
The solution you use is safe for my animals.
Professionalism of office & tech staff.
Train your techs on how to deal with using water around wood or laminate flooring. The cleaning solution used by your tech "alkaline water" is still water and can be harmful to wood or laminate surfaces. On my initial cleaning the tech used his "water" to clean our laminate flooring where he had tracked water from my kitchen tile to the front door. It left a film on my laminate flooring that I had to clean twice with a vinegar solution, rinse, and use my regular laminate floor cleaner to bring the floor back to looking as it should. I am very pleased with the cleaning of the carpeted areas. The carpet dried quickly, and looks great.
EVERYONE WAS VERY FRIENDLY AND VERY HELPFUL. tHE TECHNICIAN WAS VERY THOROUGH, AND VERY CONSCIOUS OF KEEPING EVERYTHING NEAT AND CLEAN.
tHE ONLY DISAPPOINTMENT WE HAD WAS THAT THE INITIAL PERSON WHO CAME OUT SAID OUR SHOWER TILE COULD BE CLEANED UP, ONLY TO FIND OUT THAT IT WAS NOT TRUE WITH HARD WATER STAINS. AT LEAST WE WERE TOLD ABOUT BEFORE EVERYTHING WAS STARTED. NOW WE KNOW
The technician was at our house from approximately 8:30 am to 3pm. The carpet looked pretty good overall with a couple of places that I think could have been better. The machine broke down when he started to clean our tile. The technician tried to clean it by hand but ended up waiting for another truck to become available. When he finally finished the tile and it dried there were dried puddle marks and residue throughout the house. By the end of the evening our tile had smudge and slip marks on it. Our 10 year old son actually commented on the fact that the tile had smudges and spots on it. I don't know if the machines just weren't working or what but the zero residue certainly didn't apply. The technician also broke 1 walkway light with the hoses and chipped our stucco wall with his tools when he tried to repair his truck. Overall not very happy with the results considering we paid over $700 for the service.
PROMTNESS, COURTESY, KNOWLAGEABLE AND FOLLOW UP.
Carpets come out very clean and residue free.
Arrived on time, worked quickly and efficiently, very pleasant and informative technician
I don't know if it's our 10+ year old light colored carpets or your process, but there are some residual "dirty areas" on our carpets that are still visible after the carpet dried.
The cleaning system, how well it works, and the feel of the carpet afterwards.
technician was professional, knowledgeable, and did a fantastic job. I'm very satisfied with his work.
The tech arrived on time. Explained very well what was needed to be done (pet stains) and the cost of the treatment in easy to understand terms. My carpet looks and feels fantastic
tech was very helpful and efficient. he also gave me great suggestions to help make the carpet last longer.
I really loved the technician - you could tell he cared about me as a customer and the job he did. The carpets looked great.
In fact, I already have recommended you. Brian did a great job. Carpet looks new again.
make the customer aware that the carpets may have a stiff feeling once they have dried. We have used Zerorez in the past and didn't have the stiff/crunchy feeling in the times past, but I did on this service. The customer service rep who called me to inquire about my somewhat dissatisfaction educated me on why the carpet felt stiff this time. (carpets weren't raked because carpet protectant was applied this time.)
Carpet looks so clean!!!
I love that is is non-toxic, and it got out pet stains and ink stains that had set in for months. Very pleased with the result, and the professionalism of your technician.
Fast, efficient & friendly!
The employee who came out was very nice and the cleaning process is great and doesn't leave excess moisture in fabric. I've used their service twice now.
The carpet looks brand new. The tech was on time. I needed the appointment within a couple of days and you were able to do that!!!
I have stripes in the middle of a dirty area, which would mean to me that this area could be cleaned. Not happy on the job done. Everything else was top notch.
Green clean & excellent service
The quality of the product/service...how effective it is at getting out stains and dirt. Also, you stand behind your guarantee and your technicians were great, very kind and extremely helpful.
zerorez is awesome. Knowing I don't have chemicals and residue in my carpet makes me a happy lady. Carpet looks gorgeous and the young man who came out was very professional.
More effective at cleaning.