Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84392 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 3, 2013 — Rated 10 out of 10 by Justin Swanson Zerorez Phoenix
What do you like about our products and services?

great customer service, great work, carpets are clean and feel amazing.

Report a concern   June 3, 2013 — Rated 10 out of 10 by Louise Navarro Zerorez Phoenix
What do you like about our products and services?

I like the product because it doesn't leave any residue. Services have always been great; very professional.

Report a concern   May 31, 2013 — Rated 9 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

The time commitment of the technician was at our home for 4 hours more time then any other company has spent.

Report a concern   May 31, 2013 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Always friendly, you always do a great job with no chemicals.

Report a concern   May 31, 2013 — Rated 9 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Spots completely removed.

Report a concern   May 31, 2013 — Rated 9 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

The ech was friendly and very informative. It was a very positive experience!

Report a concern   May 31, 2013 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

professional and showed results

Report a concern   May 31, 2013 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Carpets came out very nice.

Report a concern   May 31, 2013 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

My carpets and tile look amazing.

Report a concern   May 30, 2013 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional and did a great job cleaning the carpets

Report a concern   May 30, 2013 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

I'm very impressed with & grateful for the soil repelant that I agreed to have put on the highest traffic areas of our newly cleaned carpets - I had forgotten all about it until I spilled a little milk on the carpet. I stared at it for a moment thinking it was odd that the milk was just sitting on top of the fibers until I shook myself into action & grabbed a towel to blot up the spill. Then I remembered that I'd had the protectant coat put on. Wow! That was something to see that work. I'm sure glad the technician talked me into putting it on the carpet!

Report a concern   May 30, 2013 — Rated 7 out of 10 by L.B. Zerorez Phoenix
What could we do to improve?

Everything was clean and fresh. The technician was nice and professional. I just didn't like the feel of the "crunchy" carpet directly afterwards.

Report a concern   May 30, 2013 — Rated 9 out of 10 by M.A.W. Zerorez Phoenix
What do you like about our products and services?

Prompt and effective.

Report a concern   May 29, 2013 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

When the technician finished cleaning, my carpet was very clean. I would refer your company to a friend or business associate.
Thank you.

Report a concern   May 29, 2013 — Rated 0 out of 10 by C.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had a urine spot in one of the carpets. I paid the extra money for what I believed would remove the smell so that my other dog would not try to mark the carpet as well. I apparently should have not gotten the extra service because it didn't remove the smell and the dog urinated on the carpet. When I called the office I was told that you do not guarantee all the odor will be removed which is what is implied by the technician when the extra service is offered.

Report a concern   May 29, 2013 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Very nice technician, clean-clean carpets that dried in 1/3 the time normal carpet cleaning does. Although about 30-40% more expensive than the other 3 carpet cleaning companies used in the past, it was worth it. The carpets feel and look great.

Report a concern   May 28, 2013 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The house smelled so fresh when your technician was finished cleaning the carpets in my home. He was even able to get almost every spot out of my back bedroom which I thought was a lost cause. It looks great now!

Report a concern   May 28, 2013 — Rated 10 out of 10 by B.O.N. Zerorez Phoenix
What do you like about our products and services?

Your appointment scheduling was simple and easy! The technician was polite, friendly and did a great job! Thank you!

Report a concern   May 28, 2013 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

came on time

Report a concern   May 28, 2013 — Rated 6 out of 10 by C.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the wear areas reappeared after 3 days each one.

Report a concern   May 28, 2013 — Rated 10 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

The service was great! My tech, Josh Cutler, was professional, friendly and very helpful. I have already referred a friend to Zerorez.

Report a concern   May 28, 2013 — Rated 10 out of 10 by Cheryl Bos Chiropractic Zerorez Phoenix
What do you like about our products and services?

Love that you clean with no chemicals!

Report a concern   May 28, 2013 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

the technician (Derrick) did an awesome job cleaning our carpet. We have had numerous other companies over to clean our carpets but were never happy about the results. We were very impressed on how clean our carpet came out.

Report a concern   May 28, 2013 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

I liked the fact that no chemicals are used to clean. Technician was very prompt, professional and friendly. I also liked the notices via phone on scheduling, arrival time, follow-up, etc.

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and listened to my concerns. The areas that he cleaned were
Wonderful! He got things out of the carpet that I thought would never come out. I have already recommended Zerorez to friends

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Everything comes out looking so nice and your service people are always polite and very helpful. They go above and beyond!

Report a concern   May 28, 2013 — Rated 10 out of 10 by Michelle Fackrell Zerorez Phoenix
What do you like about our products and services?

The technician Norm Rogers was great- and took personal interest in making our carpets look as good as possible- and we gave him a real challenge! Also, the odor was gone that just seemed to linger after previous carpet cleanings.

Report a concern   May 28, 2013 — Rated 9 out of 10 by Norm McGee Zerorez Phoenix
What do you like about our products and services?

Excellent job with the cleaning of carpet. Tech was very professional and stayed focused on the job to ensure a high quality outcome.

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Products smelled awesome, carpet came out looking brand new - despite extreme high traffic area. Even areas the technician made no promises to remove did come out, and looked outstanding. We were quoted 1 hour to complete the work, but it was done it about 45 minutes. The technician was very professional, really nice too! (Also showed up 3 hrs early, which was great).

Report a concern   May 28, 2013 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

I very much appreciate how thorough and honest the technician was. I felt that he took his job seriously and wanted to do a good job. I would not hesitate to recommend Zerorez to friends, family or strangers!


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