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based on 85337 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It smelled great after it was leaned. No funky Oder from chemicals. The carpet looked great after cleaned!
Love the out come and the fact there is no residue.
Cody was very professional and did a great job cleaning the carpets.
Your reps can be a little more friendly!
I called and spoke to Charles at the Phoenix location immediately after Kevin the technician drove off on 11/14/14. I feel that call should have generated a call back from management, but it did not. Since this format will not be long enough to complete what needs to be told, or allow me to attach the pictures, I will email the Phoenix. Last I had my carpet cleaned through Zerorez, I was able to post great feedback on FB. This time, I cannot. I'm hoping it was the technicians inadequacies, that I'm rating it a "5", but we will see if I ever hear back from anyone. Kevin, the technician must need to be trained. He spoke in an arrogant way, then he wanted to sell me additional services for sanitizing/deodorizing, when I agreed only to a portion of it, he told me my carpet was not worth it and he would not do the service. When he came in he said it would take 1.5 hr to clean, then he cleaned it, and the time was less than an hour from drive up to drive off time. He did none of the preventative, such as putting bumpers up in the house to protect walls, or keeping the hose clean when dragged from yard to house. I have pics. As he cleaned my living room he spoke horribly about an earlier appointment that day in Surprise that he refused to do, boasting that her carpet was not worth it, and said the customer got mad. Prior to his starting to clean, I asked if he would like to turn on the overhead lighting in the living room and he said no he could see. There were stains left on my carpet after it dried. His attitude is less than professional. The difference between him and the last technician that was at my house is as different as night and day. Charles stated when I called the office that Zerorez would take care of me. So...what are they going to do?
The technicians are always very polite and thorough. They make sure you are satisfied before they leave.
Price and missed a couple of spot
Your technician, Kevin, was very nice and amiable. He cleaned the family room to show us how it would be for the rest of the house. There were several carpet "paths" and they needed special attention. We weren't happy with the results but gave him the go ahead for the rest of the house. We still aren't happy overall as we feel your process is overrated and does not clean carpet like we have been used to in the past. We are now going to contact another firm to see if they can help us with the "paths". Name removed
The cleaning without the harmful chemicals
amazing service, awesome results and I loved that I didnt have crunchy soapy residue
We have used Zerorez before and we have been very pleased with the timely service and the quality of the cleaning. The service man was very polite and did a very good job
Love my clean carpets!
The Tech was very helpful & no residue.
Very good service, and ver good customer support.
You tech was very upfront and honest about what I could expect. He warned me that your product may not be strong enough to remove the pet odor issue, and gave me a chance to change my mind. I'm glad I didnt.
The work was very good. The price quoted was over double at compleation
You do an excellent cleaning job!
The tech did a great job and he was also funny. I will def use you guys in the future and reccomend to friends. The carpet looks great. Thank you zerorez.
My home looks great and I appreciate the service I received.
I was very impressed with my carpet cleaning experience with Zerorez a couple years ago so I didn't hesitate to call your company again now. The tech's are always punctual, clean, knowledgeable, courteous, and professional. They are also not high pressure salesmen! I will definitely recommend Zerorez to others. (I already have!)
freindly folks good service and good product
Always arrives on time - sometimes even earlier which is a plus ! Very conscientious about their work and makes every effort to leave the carpets as clean as they can possibly be.
Show up on time, friendly staff, quality end results.
It all went well and David did a great job.
Staff is professional, well dressed and I'm comfortable having them in my home. :)
No chemicals.
Chemicals are not used and my carpet looks like new after being cleaned.
Very professional. Very thorough cleaning of carpets.
The on-time service and the friendly professionalism of your staff.
Rugs were soft after cleaning.