Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 85337 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 24, 2014 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

They work and dont leave residue

Report a concern   November 24, 2014 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

The service was very good and my carpets look great.

Report a concern   November 24, 2014 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

No chemical smell that lasts for days and the carpet dries faster that most other companies I have used.

Report a concern   November 24, 2014 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Our service person was excellent and the carpets look great!

Report a concern   November 24, 2014 — Rated 10 out of 10 by Cary Winter Zerorez Phoenix
What do you like about our products and services?

Everyone I dealt with at Zerorez was respectful, friendly and efficient!! I loved it!! I will definitely use Zerorez again!!!

Report a concern   November 23, 2014 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Great and timely service!

Report a concern   November 23, 2014 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Our carpets look, feel and smell so much better. The service rep was wonderful, personable and .

Report a concern   November 23, 2014 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

friendly professional servicemen.. customer service is beyond excellent. Thats hard to find today in any service industry. Thanks!

Report a concern   November 23, 2014 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

carpet was already pretty clean before but it looked great except for traffic area

\
n looked great

Report a concern   November 23, 2014 — Rated 6 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Overall i think the carpets look better but i feel like the guy rushed a bit.

Report a concern   November 23, 2014 — Rated 5 out of 10 by M.B.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Give me the full price up front! I hate add-ons tha I I "really need". If I need it, make it part of the price. Then I don't feel like I'm being taken.

Report a concern   November 23, 2014 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Very professional and they sqeezed me in in a couple days notice thank you very much.. :)

Report a concern   November 23, 2014 — Rated 10 out of 10 by Clara Ziervogel Zerorez Phoenix
What do you like about our products and services?

not chemicals - very cordial service people

Report a concern   November 23, 2014 — Rated 10 out of 10 by B.J. Zerorez Phoenix
What do you like about our products and services?

Very efficient and friendly. Our time and carpet is like new

Report a concern   November 23, 2014 — Rated 10 out of 10 by C.Z. Zerorez Phoenix
What do you like about our products and services?

Very Professional personel and well done job.

Report a concern   November 23, 2014 — Rated 0 out of 10 by S.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was more interested in selling us more services than really cleaning the carpets. Cleaning four bedrooms in 20 minutes doesn't seem right. We had to ask for it to be done a second time.

Report a concern   November 23, 2014 — Rated 4 out of 10 by A.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your office called and told me the tech would arrive at 5:05 or 5:10. He did not arrive until 5:40.
My total bill ended up being $414 and for that I'd expect all the grout to be spotless. When I mentioned it the Tech said well sometimes we just can't get it clean. I expected greater attention for spending that much money and him only spending 45 min to do multiple things on my tile. Honestly my parents got a way better cleaning of their tile by another company for the same price. Next time I think I'll try somewhere else.
On a positive note the tech was nice and pleasant.

Thanks!

Report a concern   November 23, 2014 — Rated 9 out of 10 by J.Z. Zerorez Phoenix
What do you like about our products and services?

Great customer service and reasonable price

Report a concern   November 23, 2014 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

On time and the carpets look great. No hard sell to add extra dollars to the bottom line!

Report a concern   November 22, 2014 — Rated 10 out of 10 by Ellen Kessler Zerorez Phoenix
What do you like about our products and services?

Had a tight schedule, Technician arried early, did a great job of cleaning our carpet. Explained what he was doing and why, did a great job. The carpet looks great, and we will be sure to call when we next need the carpet cleaned.

Report a concern   November 22, 2014 — Rated 9 out of 10 by Don McLane Zerorez Phoenix
What do you like about our products and services?

Technician was courteous ,carpets are really clean.a slightly higher price than expected is the only reason you did not get a 10

Report a concern   November 22, 2014 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks, ans smells clean, and with no toxic chemicals

Report a concern   November 22, 2014 — Rated 10 out of 10 by Dorrit Briere Zerorez Phoenix
What do you like about our products and services?

Professional looking serviceman. Knew his product and his job. Told me what he was going to do and he did it. I am totally amazed how wonderful my carpets look. I am so happy.

Report a concern   November 22, 2014 — Rated 9 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Residue free cleaning

Report a concern   November 22, 2014 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

They kept me informed of the approximate time they would be there and showed up right on time. Did an excellent job of cleaning. C.J. was very thorough.

Report a concern   November 22, 2014 — Rated 10 out of 10 by O.G. Zerorez Phoenix
What do you like about our products and services?

Knowledge of representatives. Quality of service. Value of product.

Report a concern   November 22, 2014 — Rated 10 out of 10 by D.A.L.C. Zerorez Phoenix
What do you like about our products and services?

Great service, nice and clean, safe for kids and pets

Report a concern   November 22, 2014 — Rated 10 out of 10 by V.F. Zerorez Phoenix
What do you like about our products and services?

My carpets are very clean and not crunchy. Zerorez shows up on time. Employees are professional and explain the services completely. They discuss upfront about what stains can be removed and which ones may not.

Report a concern   November 22, 2014 — Rated 10 out of 10 by K.S.B. Zerorez Phoenix
What do you like about our products and services?

No soap left in the carpet

Report a concern   November 22, 2014 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The level of friendliness and professionalism from the managers in the office to the tech who came out, impressed me greatly. Plus my house looks great!


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