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based on 85342 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly technicians, great cleaning
Did a good job espeialy n traffic area.
Lius, your service representative was wonderful. We have a bed-ridden family member with heart disease. He was very considerate of her needs. In addition, he did an excellent job and was very thorough. He took time to explain what he had done.
I was satisfied, the stains are removed, the carpet looks new and crisp
professional and neat
With the exception of the high traffic areas, the carpet looks spectacular. I appreciate the process and it's lack of chemicals. Andrew was terrific, explained everything in detail so I could understand completely, and is just a genuinely nice person.
I have never seen anything clean like zerorez did I can't tell you how surprised and how delighted I was to see what a good job they really do
There is big hype over te radio about how zero Rez cleans the capet real good. I know I had more traffic in living room area an the tech said he will do his best. I almost felt like if I have maintain my carpet and be real careful than what's the point of carpet cleaning. My bedroom came out great but that's because the floor wasn't mostly covered by furniture throughout my lease period. I have a 3 year old who probably spilled soda and other common beverages. I just wasn't wowed with the service. If I was told I need a second treatment I would have understood and done that. I just felt that I could have done the same with my carpet washing machine I bought at Walmart. I just had to choose a service company because my apartment complex requires me to give them a receipt of carpet cleaning done by a company once I move out. I just wonder if I would have selected Stanley Steemer for $30 more if it would have been better quality of not.
The rug dried fairly quickly. The young man did a great job.
Friendly staff and quality service!
The service man was awesome. House smelled and looked great!
Easy & quick scheduling, true to estimated time frame, like that you call 15 mins prior. Reps are professional & worked hard to get job done.
Great as always
No odor!
The carpets are clean to a brand new state.
Everything was explained clearly, about what needed to be done. Excellent work, carpets came out great.
Little to no residue and dries relatively quickly.
clean carpets and floor with no residue left behind
prompt, courteous and knowledgeable service technicians
The pet damaged carpet came out beautiful. Your young man was very courteous and helpful.
Love that it's pet and kid friendly. Our carpets always look great after you clean them. :)
very personable tech. we are very happy with the final result. could not be happier. everyone should use zerorez.i will tell all those i know
This was my first time using Zerorez and I was blown away by the customer service aspect. When I initially called, I was greeted by a very nice man who helped me analyze my rooms and give me an estimated cost for these things. I scheduled an appointment for the very next day. My time frame was 3-5 and the technician was at my house by 3:00. I had just gotten home and he was already unloading equipment. I explained I had two dogs to grab and he could come in. My technician was one of the nicest people I've met in a long time. He came in, I had one dog (Yorkie) and he picked up my new puppy and we walked the house together. He asked lots of questions and provided my final estimate. He started pulling in equipment and started working. The space to be cleaned was huge! Six rooms and a rug. I felt guilty he had so much space to cover. Luckily there was no furniture in the space, but even I did not want to clean all of these rooms. After spending 4 hours here, and my technician exceeding my expectations, he left. We had a few great laughs regarding the Febreeze commercials and people being nose blind. I rarely meet warm people in AZ, and the work ethic is subpar at best, and this man was far from that. He took his time and made sure everything was perfect. I would recommend Zerorez hands down anytime. Please give my technician a pat on the back, he worked very hard here.
The tech did a great job I had red wax on my master bedroom floor and he was able to get it all out Thank you Preston
Tyrone was fast,professional and did an amazingly clean job. Thanks
Quick and friendly service. Campers and tile look great.
Professional, friendly, thorough
The first time you came out my carpets were not cleaned at all. It took a 2nd trip and it made a huge difference. Would be best to get it right the first time.
Our home smelled like a dead dog for days after the treatment. But, The carpets appear to be very clean and there is no residue. Unknown the reason for this or the cure but no other company smelled like this when done.
Troy was great and a real asset to the company! He got the urine smell out of my carpet! It's like magic. Zerorez rocks!
Our technician, Tyrone, was extremely polite and professional. He not only cleaned our requested areas, but he cleaned up after himself quite nicely!
I am pleased to show our floors to all that walk into our house now.
Thank you!!!