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based on 84544 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional
Great customer service on my phone experience and the technician that cleaned the carpet was so professional and did a great job!
the only issue i have is on the radio they make it sound like zerorez would keep you from needing to replace carpets etc... but my hallway still had a pet type odor.
The results speak for themselves. My carpets are 100% clean and look brand new as well as my tile. Our technician was extremely nice and knowledgeable and did an excellent job.
Every one you send out is super friendly and knows exactly what to do
promtness
It worked very well. Keith Keiholtz was a great representative of your product. He was very professional and efficient. We will be providing referrals. Thanks!
Quality and timeliness
My appt was set for 2-4 on May 23. After several phone calls, the technician arrived at 7 pm. If your goal is to be on time, you have severely failed!!!
fast easy but wished you moved furniture
Sean explained the process in detail and made recommendations based on his experience. What he did was very good and we are satisfied with the results.
Great customer service, Roy was a pro, and the carpets looked amazing
Tech was super friendly and knowledgeable. I liked that no soapy residue was left behind. Carpets looked brand new.
Our tech Kenyon was awesome... Really took his time and made sure he did a great job!
On time and very efficient.
Our tech was very thorough and did the best job of anyone prior. Thanks to him and his detailed eye.
Clean feel of carpet without soapy feeling. Good quality service without upsell.
No odor and did a fabulous job on my tile floors!!
Your products cleaned well. The technician was awesome and I cannot say enough good things about him.
The technician was right on time. Very professional. I really like the Zerorez method of cleaning carpets--very thorough cleaning. My carpets looked amazing when he finished. I will use them again in the future.
Sharon
Your product is amazing! I was stressed out because I was having company and my staircase and hallway was really dirty. But Zerorez made it look like new! I was so happy with the results!
Our technician, Sean Hankins was such a hard worker and very friendly! Thanks Sean!
Great service!
No chemicals, carpet always looks great.
I wish the employee would have come told me my couch had ripped while it was being cleaned. I know it wasn't his fault, but the customer should be notified. Other than that I was happy with the work performed.
liked the service tech. did a good job
Service rep is very professional and helpful.
The service people are always nice and clean in their appearance. The job is done timely and never a mess for me to clean up.
The technician was very friendly and accommodating. He did a great job cleaning. The carpet looked so much better when he was done and I like the fact that there were no chemicals used.
The quality of the product used, how the whole processed is explained upon arrival and the excellent outcome of truly clean floors without any residue left behind.
Personnel are cooperative and professional.Products don't leave tacky or smelly residue. Carpet dries fairly quickly.