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based on 84544 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, rofessionsl, excellent job
i liked the business approach of your workman. There wa a slight discrpancy and it was quickly straightened out. Careful wok, clearly prepared us, I especially liked the on time arrival and he soft sold us on the "water' which we purchased and are happy with.
The cleaning was thorough and timely and my carpets look great!
A more natural way to clean my carpets
I love the fact that my carpets always look so great after your technician has been there and they are never real wet. Also your technicians are so polite and professional. I have always been very happy with your service and the results and wouldn't think of using anyone else.
Clean and Dra carpet, no chemicals
The professionalism and thorough cleaning was excellent!
Timeliness and professionalism.
NO CHEMICALS CARPETS DRY QUICKER WITH NO CRACKLING
The gentleman that took of us, his name was Scott, had an unbelievable work ethic. What a great worker, good hire Zerorez.
The carpet stays clean longer because ther are no soap and chemicals used. The carpet feels softer.
Your service was awesome, you rate the best in customer service. Thank you so much for your help and the attendant was very courteous and knew what he was doing. My furniture looks great.
I was given the opportunity to test you multi-purpose spray cleaner and I absolutely loved it. Would have immediately bought a small container but the close to 50 dollar price was too high for the large container. Also because I still need to use the many cleaners that I have. Once I use all of these then I can purchase the cleaner! To bad it is not available in a smaller container as I would buy it immediately!
The fact that no harsh chemicals are used.
Product has no odor and drys quickly. Service personal are courteous and professional.
when I called to tell you that the stain was still on my carpet I was told I would be called back...that was a week ago!
Customer service is outstanding!!
In a very short time all of the stains were removed from my carpet and they looked like new again. Also, the technician was courteous and worked to solve the problems I was concerned about.
The way you guys clean carpet without chemicals.
My floors turned out great.
They called to tell me when they would be there and he arrived on time clean and very pleasent
Courteous customer service and professional staff
Your technician Gary was amazing! Very friendly, knowledgeable and excellent at upselling your products! I also purchased some of the water. I love that you don't use chemicals! :0)
The first few calls are kind of long and detailed but I understand you need to know how much work needs to be done to plan a reasonable schedule.
John is an excellent representative for Zerorez. He did everything he said he would and well.
Your employee, Matt did a fine job of cleaning our old carpet. Look good. He is a nice young man and worked hard. I would like to know if you are aware in your business of other MCS (multiple chemical sensitive) people like me. This type of problem requires an understanding of what people react to. It might be helpful to leave all fragrant pre treats in the truck. I didn't have him use any of it, but I smelled it as he carried it on his belt. It was not a real problem, but just so you are aware of the possibilities with some people of reaction to citrus or other natural substances you might use. Thank you, Name removed
It did not make any difference. My grout still looks black. No change after cleaning. 50 percent looks clean but other looks dirty.
The representatives were friendly and professional. Our carpets look great!
No soap, polite technicians
The carpet it really clean afterwards and stays clean for a long time.
Courteous and informed technician. Efficient and answered all questions. While I am happy to recommend you to anyone I personally know, I do not want my name used publically. Thanks for the great service and I plan on doing this once a year now.
First name removed