Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84546 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 20, 2015 — Rated 10 out of 10 by Gordon Chagrin Zerorez Phoenix
What do you like about our products and services?

advance calls, professional technician, knowledgeable

Report a concern   July 20, 2015 — Rated 5 out of 10 by C.E. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Did not call me beforehand

Report a concern   July 20, 2015 — Rated 10 out of 10 by Lisa Yancy Zerorez Phoenix
What do you like about our products and services?

Impressive

Report a concern   July 20, 2015 — Rated 9 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

not as wet

Report a concern   July 20, 2015 — Rated 10 out of 10 by Chris Wilson Zerorez Phoenix
What do you like about our products and services?

ROBERT OUR SERVICE TECH WENT THROUGH EVRYTHING VERY THOUROGHLY AND MADE SURE EVERTHING WAS TO MY SATISFACTION WHEN HE LEFT

Report a concern   July 20, 2015 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

You do exceptional work and your techs are always SUPER friendly and pleasant to have in my home.

Report a concern   July 20, 2015 — Rated 7 out of 10 by A.V. Zerorez Phoenix
What could we do to improve?

Expected wait time. A heads up phone call from the tech stating he/she is one or two jobs out and an approx. Eta. would be helpful.

Report a concern   July 20, 2015 — Rated 10 out of 10 by Sharon Weisgerder Zerorez Phoenix
What do you like about our products and services?

Fast, prompt,excellent service. The tech was very professional and would request him for future appointments.

Report a concern   July 20, 2015 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Service Tech was very careful with the surrounding walls and corners. She seemed knowledgeable about the product.

Report a concern   July 20, 2015 — Rated 4 out of 10 by A.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

lower prices

Report a concern   July 20, 2015 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Fast response, friendly but professional service, excellent product of service!

Report a concern   July 20, 2015 — Rated 10 out of 10 by Tyson Guess Zerorez Phoenix
What do you like about our products and services?

My carpets are still clean. My last regular carpet cleaning resulted in dirtier carpets within 2 weeks.

Report a concern   July 20, 2015 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Did an awesome job cleaning my carpets!

Report a concern   July 20, 2015 — Rated 8 out of 10 by S.A. Zerorez Phoenix
What could we do to improve?

I would definitely recommend zerorez for carpet cleaning. I elected to have your tech clean the grout in my master bath and that didn't come out very well. The grout is only one year old but there are several sections that look pretty much the same as they did before they cleaned the floor.

Report a concern   July 20, 2015 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Hard working, got the carpets clean.

Report a concern   July 20, 2015 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

The guy (casey?) was friendly, worked fast, and did a great job.

Report a concern   July 20, 2015 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Great tech, can count on you!

Report a concern   July 20, 2015 — Rated 10 out of 10 by Michael Johnson.. Zerorez Phoenix
What do you like about our products and services?

Steve is the greatest and zero rez is great too

Report a concern   July 20, 2015 — Rated 10 out of 10 by Kim Stone Zerorez Phoenix
What do you like about our products and services?

I was extremely pleased with the process of the empowered water. The results were amazing!!! This is a rental and the carpet is not the best, but it looks great!

Trey was amazing and I was so glad he came to my home. He is a true asset to your company and was a joy to work with. He helped me to understand the process and what he felt he would be abject do for me. I went from having only the carpets done, to having 3 large Area rugs as well as having the tile in my kitchen bathroom and hallway done as well.

Mr friend came over the next day and he has an appointment Wednesday for all carpets and the tile with a Trey.

Report a concern   July 19, 2015 — Rated 5 out of 10 by D.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Scheduling sucked. Was told 9am then on the day of it was 4 pm. Whole day screwed

Report a concern   July 19, 2015 — Rated 8 out of 10 by J.B. Zerorez Phoenix
What could we do to improve?

Make sure when the client asks for a period ific time they get it.

Report a concern   July 19, 2015 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Great product, friendly techs.

Report a concern   July 19, 2015 — Rated 2 out of 10 by E.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have cleaned the carpets just as well ourselves. There were areas that when dried were crunchy like the solution had been left on the carpet. The tech did not call before he arrived.

Report a concern   July 19, 2015 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

My technician Andrew was very thorough and efficient. My carpets look great after the cleaning. I was a bit disappointed with the customer service rep when I called in and also frustrated that I had to call again to get my requested technician. I have found someone that is reliable and trustworthy to be in my home with Andrew so if I request him it shouldn't be so difficult to set that up.

Report a concern   July 19, 2015 — Rated 10 out of 10 by Deborah Gettings Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   July 19, 2015 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

We have a lot of pets and even though you always say you might not be able to get the stains out you always do. The carpet looks like new when you are finished

Report a concern   July 19, 2015 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Clean carpets

Report a concern   July 19, 2015 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

My floors look great and are sanitary!!!

Report a concern   July 18, 2015 — Rated 10 out of 10 by M.J.P. Zerorez Phoenix
What do you like about our products and services?

Loved the cleaner... also loved the fact that there is no leftover residue

Report a concern   July 18, 2015 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule; efficient service; affordable too.


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