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based on 85354 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was not pleased with the grout appearance (blotchy) following Kevin's cleaning. I called the following day and requested to have a supervisor come to the house. After waiting nearly 10 minutes on hold, I was connected to a young lady and was told that a redo would be scheduled; no supervisor would come to the house.
Charles dropped by on Saturday for a re-do. He wasn't really interested in doing a redo of someone else work; it showed on his face. I wish he had come with a better attitude. After performing a very perfunctory redo (15-20 minutes at most (and that's being very generous), whereas Kevin's time was closer to 45 minutes to clean the time and grout), he said the grout couldn't be cleaned and he would notify the office. He left without saying a word that he was done. Given the fact I have a very ill person (bedridden) at home and I'm concerned about security, he should have told me he was leaving so I could lock the door.
To make things right, I would like a 50% refund for as you were unable to perform the work to my satisfaction. Given that this will not happen, at least a $70.00 refund for the grout sealing cost since Charles would have "disturbed" the grout sealer Kevin had applied.
Thank you.
The tile looked like new after they left. The staff was friendly and professional and did a fabulous job! I was about to move into a newly purchased house and it was the best decision I made!
Very professional service
Tile grout came out nice, very friendly service tech
The technician (Mike) was friendly, courteous, VERY thorough and explained everything very well. The cost was the biggest reason I will use your service again. It was reasonable for the service provided and Mike didn't try to make more "rooms" of the area cleaned, thus increasing the cost. Nothing irritates me more than gouging or bill padding. I don't mind paying for good service at a reasonable cost, and that is what Zerorez gave me. I WILL use you again for our carpet cleaning in a few months. Great service, the grout looks LIKE NEW, and I didn't think that was possible. GREAT SERVICE, GREAT PRICE!!!
Green love the results. Trey Rodgers was great! Will request him again.
We had a pet odor in the carpets and after having them cleaned by Zerorez, the odor was worse. We ended up having to have the carpets cleaned by another company. Your tech was very nice but the product just didn't cut it.
Professional, friendly staff from scheduling to technician. No up selling or pushy service.
The guys were extremely professional and friendly... felt comfortable with them here. And my carpets look wonderful, even the white wine stain came out!
The results were great and the tech was so polite and helpful!
I like that at least once a year you offer the "mix and match" deal for both carpet and tile. Seeing as I have all tile, this was great!!! I'll definitely use Zerorez again in the future!!!!
I am very happy with the service and results from your technician Paul. Thank you.
My tenents had one dog who was always in the master room. He was,house trained so no trace or urine or feces. After the,cleaning it seems as though it made the smell more concentrated. It reeks of dirty dog.
My couch was not cleaned at all. I have a second appointment tomorrow and will give a good review if it's actually cleaned
The technician was VERY knowledgeable and friendly and worked very hard. I also thought it was great that you have female techs. Carpet came out great.
Very professional presentation and explanation of products - excellent job done on all our furniture!
Excellent results, professional staff
The whole process was rushed, took less than an hour and technician did not have a lot of experience.
Brandon was AWESOME!
Very good service. Carpets look great!!
First name removed and his crew were great. Very knowledgeable, polite, and informative. They did a great job on my house and I would highly recommend them.
I was just amazed at how beautiful my tile came out. Kept hearing about Zerorez on the radio, and took advantage of the 3 room tile special to see if it really was as good as the radio made it sound. It was all they said it was and more, I could not be happier. I will be calling in the next month or so to have all of my tile floors done!
My carpets did not get as clean as I expected
Polite reps, great service, happy with results.
Timely arrival, very personable and professional technicians, and a superb cleaning at a reasonable price. what more could you ask for?
Too expensive...
I like the idea on combining carpet and tile cleaning you had on special. The service tech was very good.
Everything was left clean and sterilized. However even after the reps said they would treat the carpets with the extra cleaning solution to rid the pet smell, the odor remained. The reps did a good job. But I would not have paid extra for a solution that did not work. Nor would I pay for them to come back and do additional treatment. If there is knowledge of pet soil, then the proper treatment should have been quoted in the first place. I feel zero res is good for a standard carpet cleaning, but I think the max should be done to rid of pet smell instead of trying the minimum standard first, then offering to come back for a more aggressive service.
Your representative did a great job on our carpet and our tile looks better than it has for years. Thank you. We will definitely use you again.
Communication between the Zerorez's office and the opperator who cleaned my carpet was excellent